Mitel 5000 CP v5.0 Voice Mail Administrator Guide.pdf

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Voice Mail Administration Voice Mail and Message Notification/Retrieval Applications Voice Mail and Message Notification/Retrieval Applications Two features combine to provide the voice mail system: the Voice Mail application and the Message Notification/Retrieval (MNR) application. Voice Mail: Handles all calls that are directed to Voice Mail placed by subscribers and nonsubscribers. Callers hear the main company greeting, followed by a menu of available options. Phones can forward or transfer calls directly to their mailbox using the application extension number. The Voice Mail application can also be the message center for subscribers’ phones. Call to Voice Mail application Voice mail answers and plays a greeting followed by a menu of options. Caller selects option. Call is sent to mailbox. Or a subscriber enters his own mailbox. Caller uses the directory and selects the name of party wanted. Caller does not select an option. Call is sent to the Voice Mail designated dial-0 operator. Call is sent to selected mailbox. Message Notification/Retrieval: When phone users respond to message indications, they call the MNR application and are prompted for their passcode. Message is left in mailbox Voice mail leaves a message waiting indication at the phone designated for the mailbox. Phone user responds to message indication by pressing the Message button or entering a feature code. Intercom call is placed to MNR application. Phone user is prompted for the passcode. System users and external callers access voice mail by: Dialing the phone number or extension number assigned to the Voice Mail application. Being transferred to Voice Mail by Automated Attendant. Being forwarded to Voice Mail when a called phone is unavailable (using the Call Forwarding or System Forwarding features). Responding to Message Waiting indications. Page 8 Mitel ® 5000 CP Unified Voice Messaging and Enterprise ® Messaging Administrator Guide – Issue 5.0, February 2011
Voice Mail Administration Administrator Account Voice Mail Flowchart Administrator Account Voice Mail Flowchart At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press # or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks. ACCESSING THE SYSTEM ADMINISTRATOR’S MAILBOX • Do one of the following: – Press the MSG button to respond to a message from voice mail. – Call the voice mail extension number, say “Login” or press , and say or enter your mailbox number. • Enter your passcode (press # ). • Say “Nine” or press 9 to access administrator features. Enter Mailbox Number or Extension ID PERSONAL OPTIONS Record “Greeting” “Primary” Greeting 1 “Alternate” Greeting 2 “System” Greeting 3 (See Recording Options) Record Directory “Name” (See Recording Options) Change “Passcode” Change “Envelope” Settings * “Voice Mail” 1 “E-Mail” 2 “Facsimile” 3 Then select: “Time, Date” 1 “Source” 2 “Length/Subj./Pages” 3 “All Options” 4 “None” 5 “Remote” Messaging * “Primary” Cascade “Alternate” Cascade “More” Options Fax “Number” Message “Order” “Swap” “E-Mail Rdr. Count” “Transfer” Method * TRANSFER METHOD * “Unannounced” “Screened” “Announce” Only “Cancel” Enter Group Number 1 2 1 2 3 4 5 1 2 3 4 5 9 1 2 3 ADMINISTRATOR MAILBOX MENU “Broadcast Message” 1 “Mailbox Maintenance” 2 Recording “Options” 3 “Import Fax” 4 System Prompt “Replacement” 6 CREATE CUSTOM RECORDING If existing recording plays: “Standard” * 1 “Copy” * 2 “Speech Recognition” * 3 Then select: “Replay” 1 “Append” 2 “Erase” and Re-Record 3 “Accept” # If no recording exists, see “Making a Recording” MAKING A RECORDING During your recording: Pause 2 Erase and Re-record 3 “Continue” # After finishing, EITHER, Hang up OR, For options # RECORDING OPTIONS “Replay” “Append” “Erase” and Re-record “Cancel” “Accept” RECORD CUSTOM PROMPTS “Standard” * “Speech Recognition” * Then select: “Replay” “Custom” “System” “Cancel” “Options” MESSAGE ORDER “New” Messages “Saved” Messages Then set search order: “First In” “Last In” 1 3 9 # 1 2 1 2 3 # 1 2 1 2 SENDING A MESSAGE During your message: Pause Erase and Re-record “Continue” After your message: “Replay” “Append” “Erase” “Accept” Hang up to cancel ASSIGN CUSTOM RECORDINGS “Select” Recording Enter Ext. Number Enter Mode: “Day” Mode “Night” Mode Enter Recording Number If recording number exists: Verify number Re-enter number IMPORT FAX DOCUMENT If document number exists: Replace “Re-enter” Number If document number does not exist: Verify Number # “Re-enter” Number 3 REMOTE MESSAGING * Program Cascade “Level” Enter cascade level number, then: “Change” 1 Enter “Personal” # 2 Enter “Pager” # 3 Enter “Time” of Day Set “Days” of Week Mon-Fri “Weekdays” 1 All “Days” 2 Individual “Day” 1-7 3 Select Message “Category” “All Messages” 1 “Priority” Messages 2 1 2 2 3 # 1 2 3 # 2 # # 3 1 2 3 4 Mitel ® 5000 CP Unified Voice Messaging and Enterprise ® Messaging Administrator Guide – Issue 5.0, February 2011 Page 9
Page 1: MITEL 5000 Communications Platform
Page 4 and 5: Administrator Account Voice Mail Fl
Page 7: Notice This document is released by
Page 10 and 11: Contents Reference 21 Troubleshooti
Page 12 and 13: Overview Introduction Introduction
Page 15 and 16: Voice Mail Administration Voice Mai
Page 17: Voice Mail Administration Administr
Page 21 and 22: Voice Mail Administration Subscribe
Page 23 and 24: Voice Mail Administration System Re
Page 25 and 26: Voice Mail Administration Creating
Page 27 and 28: Voice Mail Administration Assigning
Page 29 and 30: Voice Mail Administration Alarms Al
Page 31 and 32: Reference Reference Troubleshooting
Page 33 and 34: Reference Custom Audiotex Recording
Page 35 and 36: Reference Default ASR and Non-ASR V
Page 65: Reference Default ASR and Non-ASR V
Page 68:
Index V Voice mail administrator fe
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