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Just as the issue of culture and technological infrastructure is important, physical space is
similarly important to facilitate knowledge sharing. Buono, Poulfelt and København suggest
that the physical environment has an enormous impact on how knowledge sharing is
constituted, not just on how members of an organisation are situated, but also on how the
physical environment is used to emphasis a firm‟s processes. They emphasise that the
exploitation of physical space as the source of information ensures that employees receive
professional knowledge about what other departments are working with, which is especially
important in a culture that expects them to be seekers of knowledge and information.
According to them this emphasis can be made through pictures or posters that illustrate what
the firm does. It can also happen by creating meeting places in the “departmental divide” so
that informal conversations can arise between departments and business units (Buono,
Poulfelt & København, 2005, p.175).
2.5. Chapter summary.
This chapter reviewed the literature relevant to this study. It outlined the origin of intellectual
capital and its components. It then gave a general overview about different components
included in intellectual capital. Even though this research will only focus on human capital
and structural capital, customer capital and relational capital were also included in this
chapter to provide a holistic view of IC. There was no literature found specifically relating to
IC in University libraries of Tanzania.
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