San Antonio Military Telephone Directory - Air Force Housing
San Antonio Military Telephone Directory - Air Force Housing
San Antonio Military Telephone Directory - Air Force Housing
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General Information<br />
<strong>San</strong> <strong>Antonio</strong> PrefixES<br />
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Timely <strong>Telephone</strong> Tips<br />
When you RECEIVE a call, always remember to...<br />
1. Answer as promptly as possible.<br />
Try to answer before second ring.<br />
2. Identify yourself when answering.<br />
“Mr. Brown’s office, Miss Andrews.” ... “Personnel, Mason.”<br />
3. Speak distinctly and pleasantly.<br />
Hold mouthpiece well up in front of lips.<br />
4. Avoid trite or abrupt phrases.<br />
“Who’s calling … “Just a moment.” ... “He’s busy.”<br />
“He’s in a conference.” ... “He’s tied up.” … “He isn’t in.”<br />
5. .Volunteer the “whereabouts” and “whenabouts”<br />
of an absent person.<br />
“He can be reached in Mr Jones’ office… extension 2-2270.”<br />
“He is out of the building until 3 o’clock.”<br />
“May I locate him and ask him to call you”<br />
6. Volunteer your own assistance.<br />
“Is there anything I could do” ...<br />
“Could I help you” .... “or anyone else”<br />
7. request identity caller only when necessary<br />
and in a tactful manner.<br />
“May I have your name” ... “May I ask who this is, please”<br />
8. Explain off-the-line delays.<br />
“It’s in the files… can you wait a moment”<br />
9. Take a message willingly.<br />
Write essential details on a suitable message form;<br />
deliver promptly.<br />
When you MAKE a call, always remember to...<br />
1. Plan an effective conversation.<br />
Get your thoughts in order before calling.<br />
2. Place the call yourself, except in special circumstances.<br />
Make sure you are on the line ready to talk,<br />
when the called person is reached.<br />
3. Have the correct number (or extension) in mind.<br />
Consult your directory, or personal number list.<br />
4. Listen for the dial tone… dial carefully.<br />
5. Identify yourself immediately to the first person<br />
answering the called telephone.<br />
“This is Mr. Johnson… May I speak to Mr. Hodges, please”<br />
6. Identify also, when helpful, your office and purpose calling.<br />
“Mr. Brown, in Accounts… returning Mr. Green’s call.”<br />
7. If call is likely to be lengthy ask whether<br />
called person has “time to talk now.”<br />
8. Try to complete your business with one call by:<br />
a. leaving a message<br />
b. securing information<br />
or<br />
9. Volunteer your extension and the best time to reach you.<br />
In case you request a “call-back.”<br />
10. Keep your conversation brief and businesslike.<br />
10. Transfer elsewhere only when you know definitely<br />
the correct person or number.<br />
Give caller these facts before transferring.<br />
10 2012/2013 Joint Base <strong>San</strong> <strong>Antonio</strong>
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