San Antonio Military Telephone Directory - Air Force Housing

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Randolph Air Force Base Randolph AFB Dialing Instructions From a Base Telephone If you are calling: dial: If you are calling: dial: On Base Information...........................................................................................652-1411 Operator Assistance...........................................................................................652-1110 Fort Sam Houston......................................................................................... 99 + Number Fort Sam Houston Information...................................................................99 + 221-1211 BAMC Information............................................................................99 + 916-3400/4141 Kelly AFB Info.............................................................................................99 + 925-1110 AIA and Reserve Units (Kelly AFB)............................................................... 99 + Number Lackland AFB and Lackland Annex.............................................................. 99 + Number Lackland Information.................................................................................. 99 + 671-1110 Wilford Hall Ambulatory Surgical Clinic...................................................... 99 + Number Wilford Hall Ambulatory Surgical Clinic Info............................................ 99 + 292-7100 Randolph AFB....................................................................................... 652 + last 4 digits AFPC & AFRS....................................................................................... 565 + last 4 digits Local Calls (City).......................................................................................... 99 + Number Long Distance (Personal)..........................................99 + 1 + 800 + Your Long Distance ................................................................ Carrier’s Number (See pg. 74, Morale Calls) DSN* (Routine)............................................................................................. 94 + Number DSN Assistance (Routine)................................................................................................0 DSN Assistance (Priority)................................................................................................0 DSN Assistance (Immediate)............................................................................................0 Commercial Long Distance (Official)......................................98 + AC + Number + Code Direct Access FTS*..................................................................98 + AC + Number + Code Direct Access ISVS* ...............86 + 011 + Country Code + City Code + Number + Code FTS & MCI ISVS Assistance............................................................................................0 Toll Free*.......................................................................................99 + 1 + 800 + Number ..................................................................................................99 + 1 + 866 + Number ..................................................................................................99 + 1 + 877 + Number ..................................................................................................99 + 1 + 888 + Number Toll Free Directory Assistance*................................................. 99 + 1 + 800 + 555-1212 Telephone Repair.....................................................................................652-2015 opt. 1 *IF AUTHoriZED AND ProPer CLass OF SERVice NOTE: You are unable to use DSN and commercial access to call local bases from Randolph Government telephones; utilize the above dialing instructions. MENU BUTTONS 1. Menu — Used to Enter Softkey Area. 2. Exit — Used to exit the Softkey Area. 3. Softkey — Four buttons located below display. 4. Prev/Next — Used to go from screen to screen. SPEED DIALS HARDKEYS Black buttons on the face of the phone. 1. Press Menu. 2. Press Program Button (Prog). 3. Press Blank button you wish to program. 4. Enter number and the # to complete. SoftkEYS In the display at the top of the phone. 1. Press Menu button. 2. Press Prog (Program Button). (You may have to press the Next button to locate Prog button). 3. Press Menu button again. 4. Press AD Button you wish to program. (You may have to press the Next button to locate the AD’s.) 5. Change number: (1) Yes (2) No 6. Enter response: 1 or 2 7. Dial the telephone number you wish to store. .(Include 99 or 98 if it’s an outside number.) 8. Press # to confirm. 9. Enter label: (1) Yes (2) No 10. Spell out label on Dial pad up to 5 characters. (Pressing the dial pad key enters the first letter on the key. Continue to press the key until the character you want appears. If the next letter you want appears on the same key, press * to advance to next space.) 11. Press # to confirm. Hang up. VOICE FEaturES Abbreviated Dialing (AD): Allows you to store selected telephone numbers for quick, easier dialing. Button View: (btn-view) Allows you to see what is programmed behind a button. Press btn-view then press desired call appearance. Call Pickup: Allows you to answer a specified person’s call at your telephone for another person (Programmable by System Administrator Only). Conference: Allows you to add parties to a call, so that you may conduct a 6-way conversation on a multiappearance telephone or a 3-way conversation on a single-line telephone. Directory: This is a telephone directory of all the associates programmed in your telephone switch at your location. Call-Display will dial the number. Drop: Disconnects from a call without requiring you to hang up the handset or press the switchhook. You will hear dial tone again after pressing this button. This feature can also be used to disconnect the last party added to a conference call. Program: Program button can be used to program AD button. Send Calls: Temporarily sends all your calls to your first point of coverage when you will be away from your desk for a while, or when you do not wish to be interrupted by telephone calls. Your first point of coverage is where your calls go FIRST when you do not answer. Transfer: Transfer a call from your telephone to another extension. DIALING INStructionS Local Calls: Dial 99 + the seven or ten digit number Domestic Long Distance Calls: Dial 98 + area code + rest of number + 4 digit account # (XXXX) International Long Distance Calls: Dial 98 + country code + rest of number + DPC account # Toll Free: Dial 99 + 1-800 + rest of number Dsn: Dial 94 + seven digit number DSN International: Dial 94 + country code + rest of number 2012/2013 Joint Base San Antonio 81
Randolph Air Force Base TELEphonE FUNCTIONS CALL APPEarancES (linES) You have one number and three lines. The Call Appearances are located as Line A, B, and C on the face of your phone. You can dial out on any line. Lines A and B are incoming lines. You’ll never receive a call on line C. SELEcting A RING PATTErn To choose one of eight personalized ringing patterns: 1. While on hook, press Conf. 2. Continue to press (and then release) Conference to cycle through rings. 3. Stop pressing Conference to choose desired ring pattern. FIXED BUTTONS CONFERENCE To add additional parties to an existing phone call (total of 5 parties plus yourself = 6). 1. Press Conference. 2. Dial number of party you wish to add to call. 3. Wait for party to answer. 4. Press Conference. If no answer, retrieve call by pressing flashing extension button. The display will show the number of other parties on the call. Conference participants can be gathered and calls can by subsequently transferred to another phone. CONFEREncE: Active Call With Call on Hold 1. While on active call, press Conf. 2. Press the call appearance of first call holding (Slow flashing call appearance button). 3. Press Conf. again. HOLD 1. Press Hold to put call on hold to answer another call, make a call, or perform another task (the display changes to origin of the next call). 2. To return to held call, press flashing extension. MUTE 1. Press Mute to prevent other party from hearing you (red lamp on). 2. Press Mute again to resume talking (red lamp off). NEw mESSagE indicator Indicates you have new voicemail messages. REdial To automatically redial last number dialed, internal or external, press Redial. International calls dialed with account codes will not be able to be redialed. SPEakErphonE 1. Press Speaker. 2. Place or answer a call. 3. Adjust the speakerphone volume if necessary. VOLUME control 1. Controls volume of ringer while handset is on. 2. Controls volume of handset while handset is off hook. 3. Controls volume of speakerphone while speaker is active. FEaturE buttonS BUTTON-viEW 1. Press Menu. 2. Press Button View (Btn-view). 3. Press button you wish to view. CALL-DISPLAY 1. While using the Directory. 2. Press Call Display to call the name shown in the Display. CALL FORWARDING *22 On/*23 Off 1. Press Call Forward. 2. Dial number calls to be forwarded to hang up. (The button will illuminate green to confirm activation) 3. To cancel – Press Call Forward again. DIREctory 1. Press Menu. 2. Press (Directory) Dir. button. 3. On the dial pad, enter the last name of person to dial. 4. Use Next in the softkey area to scroll through the choices. 5. Press Call-Display to dial the number. DROP 1. Press Menu. 2. While on a conference call, press Drop to release the last call added to the conf. GENERAL DElivERY MAILBOX (The Button will illuminate green to indicate a new message) 1. Press Voicemail. 2. Follow the prompts. HEadSET (To answer a call or disconnect from a call while using a headset). 1. Press Headset to answer or to disconnect PICKUP *78 & extension 1. Press the Pickup button. (The display will show the called information) 2. Caller on the line. SEnd callS *33 On/*34 Off 1. Press the Send Calls (SAC) to activate. (The button will illuminate green to confirm activation) 2. Press again to deactivate. VOICEmail ACCESS 1. Press Voicemail. 2. Follow the prompts. NotES 82 2012/2013 Joint Base San Antonio
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