San Antonio Military Telephone Directory - Air Force Housing

Lackland Air Force Base
General Information
USE OF OFFICIAL TELEphonES
for PERSonal BUSINESS
Personal calls (such as calls to speak to spouse or minor
children, or to arrange for emergency repairs to residence or
automobile) that must be made during the working hours over
the commercial local network may properly be authorized
as being in the best interest of the government if the call is
consistent with the following:
1. It does not adversely affect the performance of official
duties by the employee or the employee’s organization.
2. It is of reasonable duration and frequency.
3. It could not reasonably have been made at another time.
4. In the case of long distance calls:
a. Charged to employee’s home telephone number.
b. Made to an 800 toll-free number.
c. Charged to a personal telephone credit card.
d. Collect to long distant number.
RESponSibility OF TELEphonE USERS
1. Official telephones will not be used for personal
messages except as outlined in paragraph 2 above.
2. Consult your telephone directory for the correct
number prior to dialing.
3. The proper use and care of telephone equipment is
your responsibility. Under no circumstances will
subscribers move, alter, place attachments on, or
make additions to telephone equipment.
4. Telephones are not secure. Do not discuss classified
information in a telephone conversation at any time.
5. It is a misdemeanor for anyone to use the telephone as
a means of conveying obscene or indecent language;
or to make anonymous or repeated calls meant to be
aggravating, abusive, embarrassing or harassing in
nature. It is the responsibility of all users to report
any such activity to their security section.
6. Make requests for telephone directories through your
unit Telephone Control Officer (TCO).
7. Emergency numbers are on the front page your base
Directory. Never dial 0 for an emergency situation.
RESponSibility OF Stu–iii
or STE TELEphonE USERS
1. STU-III or STEs are secure phones used for discussing
unclassified official use only and classified information
up to TOP SECRET. The key on the phone determines
the classification.
2. For STU-III or STE service, contact your unit security
manager.
REporting VOICE MAIL
and TELEphonE TROUBLES
When reporting telephone trouble on base, call the
Communications Focal Point (CFP), at 925-2666, option #2
for voice mail trouble and option #3 for telephone troubles.
Only authorized telephone maintenance personnel will install,
remove, relocate, or modify base telephone equipment and/
or wiring. Report any indication of unauthorized tampering
to the Security Police and the CFP for assistance.
RESponSibility OF TELEphonE
control OFFICERS (tco)
1. Telephone Control Officers will perform their duties in
accordance with AFI 33-111, paragraph 10.
2. The maintenance of accurate directory listings is
dependent upon the information received from users.
Report any changes to your unit TCO as they occur. KEEP
YOUR TELEPHONE INFORMATION UP TO DATE. Unit
TCOs will send all changes via e-mail to the Base TCO.
REQUEST FOR TELEphonE SErvicE
Requests for official telephone service will be submitted
electronically at least 60 working days prior to the date
required. The unit Telephone Control Officer (TCO) will
submit requests via the TCO website.
If purchase of telephone instruments is directed by the
802d CS Surveyor, then the TCO will submit the purchase
requirement electronically via the Computer Systems
Requirements Document (e-CSRD).
For all new service requests, a building diagram showing
locations of existing and proposed service must be e-mailed
to the Base Telephone Control Officer (BTCO).
For assistance regarding an official commercial telephone
service request, the Unit TCO needs to request the
requirement via the e-CSRD.
Termination of service is the responsibility of the user’s TCO.
The user must provide 60 days advance notice via the TCO
WEB to assure discontinuance of service on the date desired.
REQUEST FOR COMMErcial/
privatE TELEphonE SErvicE
The Commercial Telephone Company (AT&T) will handle
commercial/private telephone service requirements.
Personnel desiring private telephone service should contact
the commercial telephone company’s residential office at
(800) 288-2020.
For customers needing commercial telephone service
contact the business office at (800) 499-7928.
Excavating
Prior to any excavating within the confines of Lackland AFB,
consult with the 802d CES/CEOF at extension 671-3533.
WESTErn UNION
1. Unofficial Western Union telegrams may be telephoned
direct to the Western Union Telegraph Company, (800)
325-6000, from any pay station located on base.
2. Unofficial messages and money order services are
available on Lackland, Building 2306 and at the San
Antonio main office, 129 W. Commerce St.
SEcurity
1. The base telephone system is NOT secure. DO NOT
discuss classified information over the telephone.
COMSEC is everybody’s business.
2. Military communications / base communications facilities
are subject to monitoring activities associated with
preserving the national security of our country.
3. Personnel who make unauthorized disclosures of
classified or sensitive official defense information during
the use of the telephone are subject to disciplinary action.
4. Communications facilities of this Command have been
and will continue to be monitored by activities concerned
with Communications Security. All instruments will have a
DD Form 2056 (Telephone Monitoring Notification Decal)
attached.
MINIMIZE
1. MINIMIZE is a condition imposed by commanders to
control and reduce electrical communications by both
message and telephone traffic, during exercises or
periods of emergency.
2. MINIMIZE notifications are first received by base
communications facilities which inform the base
administration office for dissemination through
organizational administrative channels.
3. When MINIMIZE is imposed; users of DoD electrical
Communications facilities must determine that:
a. The information forwarded is required to avoid
a Seriously detrimental impact on mission
accomplishment or safety of life.
b. Electrical transmission is the only way to get
information to the addressee in sufficient time to
accomplish its purpose.
4. Use authorized means of communications such as the
U.S. Mail, the Defense Courier Service or an individual
as a courier or messenger instead of electrical means
when MINIMIZE is imposed.
5. The Unit Commander and TCO will ensure immediate
understanding and compliance by staff members when
the orders to effect MINIMIZE is received. TCO’s will only
approve “MISSION ESSENTIAL.”
NEtwork CAPABILITY
Your telephone system is centrally located on Port
San Antonio.
59th MDW-Wilford Hall Ambulatory
Surgical Center .................................................... 292-7100
Brooke Army Medical Center (BAMC)..............99 + 916-4141
If you have any further questions, see the dialing instructions
page of this directory.
REporting NUISancE/
bomb THREat CALLS
1. Malicious, threatening, abusive, indecent, annoying, or
harassing telephone calls, including those that contain
obscene or profane language, are prohibited by state
and federal laws. The following actions will be taken:
a. NUISANCE: Make the caller identify himself. When
a voice asks, “Who is this” ask instead, “What
number did you dial” or “Who do you want” If
the caller remains silent after you answer, or makes
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