San Antonio Military Telephone Directory - Air Force Housing

Wilford Hall Ambulatory Surgical Clinic
Fort Sam Houston........................................99 + 221-1211
Brooke Army Medical Center (BAMC)........99 + 916-4141
If you have any further questions, see the dialing instructions
on page 112 of this directory.
REporting NUISancE/bomb THREat CALLS
1. Malicious, threatening, abusive, indecent, annoying, or
harassing telephone calls, including those that contain
obscene or profane language, are prohibited by state
and federal laws. The following actions will be taken:
a. nuisance: Make the caller identify himself. When
a voice asks, “Who is this” ask instead, “What
number did you dial” or “Who do you want” If
the caller remains silent after you answer, or makes
any obscene or suggestive remarks, HANG UP! If the
calls persist, notify the Security Police, 671-2018.
Furnish as much information as possible about the
call and the caller.
b. bomb THreats OR OTHer
THreateninG CALLS
1. Signal someone else to call 671-1100 and ask
them to try to track the call. (NOTE: The Security
Police will alert communications personnel to initiate
trace action on all nuisance, bomb threats or
threatening calls).
2. If no one is available, DO NOT HANG UP, but use
another phone to notify the Security Police and
(or) call 671-1100 to trace the call.
3. Obtain as much information as possible about
the call and caller using AF Form 440, BOMB
THREAT AID (1 NOV 98) which should be located
next to every telephone.
DIREctory ASSIStancE CALLS
No local off base directory assistance is available on base.
You may call (800) 373-3411 for free commercial directory
assistance.
CONFERENCE CALLS
All telephones on Lackland AFB, with the exception of a
few special feature phones are provided direct user and
operator assist three party conference call capability.
Procedures are:
1. CONSULTATION HOLD. To consult with another party
and exclude the original party:
a. While you have a party on the line, depress and
release the hook switch ONCE. You will hear a
special dial tone.
b. Dial the extension you wish to consult with.
c. When finished consulting, wait for the party to hang
up. Then depress and release the hook switch once
to be returned to your original call.
2. THREE-WAY CONFERENCE. To add a third party to a
call already in progress, follow the same procedures
for consultation hold, but when you have reached the
third party, depress and release the hook switch ONCE.
A 3-way conversation will be initiated. (NOTE: IF during
the attempt to achieve CONSULTATION HOLD or a
THREE-WAY CONFERENCE the third party’s number
is busy or does not answer, depress and release the
hook switch TWICE to return to your original call.
3. MEET-ME CONFERENCE CALL. To request a Meet-Me
Conference, dial 925-1110 or 671-1110 and request
the telephone operator set up a Meet-Me Conference
Call. Once you receive an assigned number you notify
each party of the Meet-Me Conference, give the time,
date, and conference number. All conferees will place
the conference call at the designated time. When the
first person calls in the phone will continue to ring until
the second party dials in. The conference will then set
up automatically. If you are in the 210 area code, dial
in using 925 plus the 4 digits assigned to the call. If
it is long distance, use (210) 925 plus the four digits
assigned to the call. If you are calling DSN use 945 plus
the 4 numbers assigned to the call. Do not use DSN if you
are calling from a base in the local area. Dial 99 to get off
base then 925 plus the 4 numbers assigned to the call.
4. OPERATOR ASSIST CONFERENCE. The operator
conference allows an operator to establish up to ten
party conference connections. Dial “0” and request
the operator add on the requested parties. Be sure
all information is available before requesting the
conference. Remember to consider time differences.
OFFICIAL LONG DIStancE CALLS
1. To place long distance calls, the order of preference
least cost to the Government is as follows:
a. Defense Switched Network (DSN) for DoD
activities.
b. Off-Net DSN (all calls that leave the network for
completion).
c. 800 Toll-Free Service.
d. FTS (leased toll circuits).
2. DSN. This method will be attempted before considering
the use of commercial toll facilities. Dial “94” and the
DSN number.
3. OFF-NET DSN. Call the DSN assistance operator
located in the immediate vicinity of the civilian party
you are attempting to reach. When the DSN operator
answers, request Off-Net assistance and provide the
7-digit commercial telephone number of the party. (The
decision to offnet a call rest with the management of
each switchboard and only OFFICIAL Government calls
will be honored where no toll charges are incurred).
4. FTS-2000 (Federal Telecommunication System) is
the system used on Lackland AFB to place calls to any
number not available locally or through DSN. MCI is the
system used to place overseas calls to numbers that are
not available through International Switch Voice Service
(ISVS). These calls incur long distance charges that are
billed to Lackland AFB. Calls must be certified as official
by the organization/individual placing the call.
COMMErcial LONG DIStancE CALLS
1. Personnel who wish to place commercial long distance
official toll calls must first obtain authorization from
their respective Telephone Control Officer (TCO). A
6-digit PIN (Personal Identification Number) will be
assigned for billing verification. Callers will not use
commercial long distance if DSN or DSN OFF-NET is
available (AFI 33-111).
2. Personal calls are authorized as defined in paragraph 2.
TOLL FREE INFORMATION SErvicE
Telephone subscribers with access to toll-free (1-800)
numbers are encouraged to use this service if available to
call commercial customers prior to placing official toll-calls.
To determine whether a commercial customer has a toll-free
number, dial 99 + 1 (800) 555-1212 to obtain information.
Dial 99 + 1 + 800 + number to place the call direct.
SPEcial BILLING CALLS
1. A COLLECT CALL is an incoming call to a base
extension for which charges are accepted. Follow
local procedures to ensure proper verification can be
accomplished upon receipt for monthly telephone bills.
If you have any questions, please call the Telephone
Billing Office, extension 925-1631. Collect calls will
not be accepted.
2. A THIRD PARTY CALL is a call placed from a commercial
telephone number and charged to a base number.
Third party calls are not authorized.
DSN USER CALLING INStructionS
1. Routine DSN Calls: Users with direct dial access to
DSN should:
a. Verify the number to be called.
b. Listen for dial tones.
c. Dial DSN access code 94. (NOTE: You will not
hear a dial tone after dialing the access code. It is
necessary to dial all digits before receiving a ringback
or busy tone.)
d. Dial the 7-digit DSN number.
2. DSN PRECEDENCE/GLOBAL CALL USERS REQUIRING
A PRECEDENCE/GLOBAL CALL SHOULD:
a. Verify the DSN number to be called.
b. Dial the DSN precedence access code, 94 for
routine, 93 for priority or 92 for immediate.
c. Provide the operator the following information:
1. Name, number, and organization, office symbol
and overseas control number.
2. Name and number of party to be called.
3. DSN ASSISTANCE: DSN Directory and Assistance
Conferencing with more than two (2) parties dial 94
+ 0 and for DSN directory assistance dial 113 or 0.
DSN USER TROUBLE REporting
When trouble is encountered by users while utilizing DSN,
retain the circuit connect and report the trouble immediately
to Telephone Trouble, 925-2666, option 2, on another
telephone.
Give the details of the DSN trouble, your extension number
and location, the DSN number and location of the party
called, a brief description of the trouble and the time it
occurred.
TIME DIFFEREncES (CST)
Alaska.............................................................................. - 4
Azores.............................................................................+ 2
England...........................................................................+ 6
Germany..........................................................................+ 7
Greece.............................................................................+ 8
Guam.............................................................................+ 16
Hawaii.............................................................................. - 5
Iceland.............................................................................+ 5
Italy..................................................................................+ 7
Japan.............................................................................+ 15
Korea.............................................................................+ 15
Okinawa.........................................................................+ 15
Panama...................................................................... Same
Philippines....................................................................+ 14
Saudi Arabia....................................................................+ 8
Spain...............................................................................+ 7
Switzerland.....................................................................+ 7
Turkey..............................................................................+ 9
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