San Antonio Military Telephone Directory - Air Force Housing

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Randolph Air Force Base c. Data line trouble should be reported to the Call Center, 652-2015, opt. 3. 2. Fax TRANSMISSION a. DSN may be used to transmit Fax messages. Fax equipment must have the capability to disconnect from the DSN line within one minute after cessation of the Fax transmission, or upon circuit preexemption. DSN Off-netting may be used to transmit Fax messages without compromising the quality of the transmission. b. Fax TRANSMISSION PROCEDURES: 1. Complete AF Form 3535, Facsimile Electro Mail Transmittal. 2. Place the transmittal form and all sheets to be transmitted face down into the paper feeder of the Fax machine. (note: The Fax machine copies only one side of each page. If you have two-sided pages to transmit, make copies of the second sides before proceeding. 3. Pick up the Fax machine telephone receiver and dial the destination Fax telephone number. 4. Wait for the Fax “tone,” then push the start/send button (usually green). 5. Hang up the phone; transmission will begin. 6. When the transmission is complete, you will hear several Fax tones indicating the transmission was received at the destination location, and/or receive a visual display message indicating the same. c. If you are having difficulties, please take the time to ensure the number you are calling is correct, and that the number is a Fax, not voice-only line. Report transmission problems relating to telephone lines to the HELP desk, 652-2015 opt. 1. Refer problems with your Fax machine to your equipment custodian. OFFICIAL LONG DIStancE CALLS Long distance calls should be placed using the most economical means. The order of preference from the least to the most costly to the Government as follows: 1. DEFense SWitcHED NETWorK (Dsn). For all calls to DoD activities. This method will be attempted before considering the use of commercial toll facilities. Dial “94” and the DSN number or “0” for operator assistance. 2. Dsn OFF-nettinG. Off-netting uses DSN as a transmission media. Calls leave the DSN network for completion. Using DSN, call the assistance operator at the DoD installation nearest the location of the civilian party you are attempting to reach. When the operator answers, request “official off-net assistance,” and provide the 7-digit commercial (civilian) telephone number of your party. NOTE: The decision to off-net a call rests with the installation commander, and only OFFICIAL Government calls will be honored where no toll charges are incurred. The off-net directory is available on the AETC home page on the World Wide Web. 3. 1-800 and 1-888 Toll-free Service. 4. Fts 2000/mci ISVS. These are contract discount calling plans that provide Randolph Government customers with commercial long distance service at reduced rates. These services should be used for placing all official long distance calls to destination which are not served by the DSN system and do not have toll-free numbers. The current cost for FTS and ISVS calls is on a “by the minute” usage basis. 5. Originate only official calls and try to limit to 5 minutes. 6. Dial “0” for operator assistance with FTS and ISVS calls. 7. For CONUS calls, direct access users of FTS dial 98 + area code + 7-digit number + billing code. DO NOT use FTS 2000 to place local calls; all local calls placed on FTS 2000 incur a charge. When in doubt, ask the Randolph operator for assistance. 8. Direct access users of ISVS dial 98 + 011 + country code + city code + number + billing code for international calls. 9. FTS 2000 and ISVS calls are station-to-station only. 10. FTS and ISVS calls must be authorized by unit Telephone Control Officers (TCOs). TCOs will log every call on AF Form 1072 for billing verification. SPEcial BILLING CALLS 1. A COLLECT CALL is an incoming toll call for which you are asked to accept charges. Unless you have prior authorization, do not obligate the government by accepting collect calls on a government telephone. a. Certain circumstances may require accepting collect calls for official business or emergency situations. The party accepting the collect call must record the call particulars (time, date, calling number, calling party’s name, etc.) and inform the TCO as soon as possible to have the call logged on AF Form 1072. b. Accepting collect calls on a government telephone, when not specifically authorized as above, is illegal. Any individual who does so is subject to disciplinary action under the Uniform Code of Military Justice (UCMJ). c. Randolph telephone operators do not accept collect calls! 2. A THirD PartY CALL is a long distance commercial call placed from one telephone and billed not to the originating or destination numbers, but to yet another telephone (a “third” number). Third party calls billed to Randolph are strictly prohibited! 3. A CALLinG CARD CALL is a long distance toll call placed by an authorized subscriber and charged to a long distance telephone account. Calls placed on Government calling cards by authorized Randolph AFB customers are charged to FTS-2000 or ISVS for Government billing. Only official, mission-related calls may be billed on Government calling cards. NEtwork CAPABILITY 1. A user calling from any class A telephone on Randolph AFB will need to dial 99 plus the sevendigit number of the other local Air Force installations in the San Antonio area. Refer to the dialing instructions on page 167. 2. To call Randolph AFB from off-base telephones, dial “652 or 565” plus the last 4 digits of the number. 3. To call off-base from Randolph AFB, direct dial service is available from any class A telephone. a. To call any local number in the San Antonio area, dial 99 plus the 7-digit number. You will not hear a dial tone after dialing 99. b. The following prefixes can be dialed from Randolph AFB and do not incur long distance charges: 203 204 205 207 208 209 212 213 214 215 218 219 220 221 222 223 224 225 226 227 228 229 230 231 235 236 240 241 242 244 246 250 251 255 258 259 260 261 265 266 267 270 271 272 275 283 284 NOTE: 951 IS A SPECIAL SWB NUMBER FOR THE BUSI- NESS OFFICE. DIAL 1 + THE 951 NUMBER TO COMPLETE THE CALL. 216 217 223 226 227 228 229 230 285 287 288 289 292 294 295 296 297 299 302 304 308 312 315 320 321 322 323 327 328 329 333 337 340 341 342 343 344 345 346 348 349 351 352 353 354 356 357 358 359 362 366 375 377 394 396 c. A new Area Code of “830” has been added to San Antonio area. To dial the following prefixes you must dial 99 + 830 +local number: 253 256 264 265 269 274 276 281 397 398 398 402 408 410 412 414 415 416 422 431 432 433 434 435 436 441 442 452 456 458 462 463 465 467 470 471 472 474 475 476 478 479 482 483 489 490 491 492 493 494 495 496 497 498 499 303 317 368 418 439 460 470 473 502 506 508 509 513 517 518 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 536 543 545 553 554 555 556 558 561 564 566 567 590 592 593 594 595 599 600 601 602 603 604 610 613 510 560 580 606 609 612 624 660 614 615 616 617 619 621 622 623 624 626 627 628 630 633 635 637 641 645 646 647 648 649 650 651 653 654 655 656 657 658 659 661 662 666 667 670 671 673 674 675 677 678 679 680 681 684 688 665 701 708 709 741 767 770 806 690 691 692 694 695 696 697 698 699 704 705 706 713 714 715 720 730 731 732 733 734 735 736 737 738 746 747 749 750 752 753 754 756 759 771 785 786 803 804 805 813 818 820 821 822 824 826 807 816 832 914 931 936 954 976 827 828 829 832 841 844 856 858 859 860 861 862 863 865 867 869 871 872 878 880 882 891 912 913 916 921 922 923 924 925 927 930 932 938 945 949 967 975 977 978 979 989 980 981 985 2012/2013 Joint Base San Antonio 77
Randolph Air Force Base COMMErcial OPErator SErvicES 1. The base is charged for all commercial operator-handled assistance calls. Calls for the following services are not authorized except in the event of a bonafide emergency: a. Verify conversation on a busy commercial line ($1.35). b. Interrupt conversation on a busy commercial line ($2.20). c. Local operator assistance ($1.30). 2. Authorized assistance calls for commercial operator services must be placed via the base operator, and reported to the TCO as soon as possible to have the call logged on AF Form 1072. THE DEFENSE SwitchED NEtwork (DSN) SYSTEM 1. GENERAL. The DSN Network is the principle longhaul, voice communications network within the Defense Communications System, providing unsecure direct distance dialing service worldwide through a system of Government-owned and leased automatic witching facilities. The purpose of DSN is to handle command and control, operations, intelligence, logistics, diplomatic, and administrative traffic. 2. PreceDence. The Joint Uniform Telephone Communications Precedence System is directed for use by all authorized users of voice communications facilities of the Department of Defense (DoD). It established a FLASH OVERRIDE capability, and the precedence designators of ROUTINE, PRIORITY, FLASH, IMMEDIATE. Precedence is the calling capability assigned to a DSN user terminal. Since the effectiveness of the system depends upon the cooperation of the persons authorized to use it, users must be familiar with the purpose of each precedence category and the types of calls assigned the respective precedence. a. POLicY ON THE USE OF THE TELEPHone PreceDence SYstem. 1. FLasH. Reserved for alerts, warnings or other emergency actions having immediate bearing on national, command or area security. 2. IMMEDIATE. Reserved for vital communications: a. Having an immediate affect on tactical operations. b. Directly concerning safety or rescue operations. c. Affecting the intelligence community operational role. 3. PrioritY. Reserved for calls requiring prompt completion for national defense and security, the successful conduct of war, or safeguarding life or property, but do not require higher precedence. Normally, PRIORITY is the highest precedence that may be assigned to administrative matters for which speed of handling is of paramount importance. 4. ROUTINE. Reserved for all other official office communications. b. use OF Dsn. Users are responsible for the proper use and control of DSN lines. Everyone’s cooperation will ensure better service and a higher completion rate of DSN calls, particularly those to international locations. 1. DSN is authorized for official communications only. 2. DSN is restricted to only those calls that are essential, requiring a timeliness that cannot be obtained by other means, and would stand the scrutiny afforded a commercial toll call. 3. Precedence level used will be consistent with the subject matter of the call as established in the Joint Uniform Telephone Communications Precedence System. a. DSN users will use the lowest precedence consistent with the operational mission or necessity for each call placed. Don’t request or use a precedence higher than required. b. The assignment or use of a precedence designator based solely on rank or duty position is strictly prohibited. 4. Voice-data, facsimile, and graphic service in DSN will normally not exceed a continuous transmission time of 15 minutes nor total transmission of 1 hour during normal business hours. 5. Off-net extension of calls into the commercial system at a distant PBX/PABX is encouraged where such extension has been previously approved by the local authorities controlling the switchboard. 6. Calls will be limited to the minimum time required to accomplish official business, normally not to exceed 5 minutes. 7. Calls of all DSN users, except those of certain National Command Authorities and Unified and Specified Commanders, are subject to preemption by calls of higher precedence. Preemption is the act of seizing the line from a lower precedence call to support higher precedence calls, and is automatically and randomly executed in the telephone switching equipment. 8. DSN will not be authorized for: a. Use directly or indirectly by any non-appropriated funds activities (clubs, exchange, and other unofficial activities) provided telephone service at base level except when approved by the Joint Chiefs of Staff. b. Unofficial or personal call. c. Calls within an installation, metropolitan area, or those confined geographical areas where other existing Government-provided local telephone service is adequate. 9. Telephone Monitoring. DSN is for official use only and is subject to authorized monitoring (AFI 33-219). DSN USER CALLING INStructionS 1. ROUTINE DSN CALLS a. Users with direct-dial access to DSN should: 1. Verify the DSN number. 2. Listen for a dial tone. 3. Dial the DSN access code 94. (NOTE: You will not hear a dial tone after dialing the access code.) 4. Dial the 7-digit DSN number. b. Users with operator-access to DSN should: 1. Verify the DSN number. 2. Dial “0” and give the following information to the switchboard attendant: a. Your name and extension number. b. The DSN number desired (including country code for international locations). c. Remain on the line while the attendant completes the call. DSN USER ASSIStancE Call assistance, conferencing, and directory assistance for DSN users are provided by dialing “0.” DSN USER TROUBLE REporting When users encounter trouble while utilizing DSN, use the following procedures: 1. Retain the circuit connection and on another phone, report the trouble immediately to the HELP desk, 652-2015 opt. 1. 2. Give the details of the DSN trouble as follows: a. Your extension number and location. b. The DSN number and locations of the called party. c. A brief description of the trouble and the time it occurred. DIGITAL TELEphonE Switching The DMS-100 digital switching system at Randolph AFB is designed to make it easier for you to carry out your job responsibilities. With the features this system provides, your telephone is capable of many sophisticated operations such as speed calling, setting up conference calls, and forwarding calls to another extension. The features on your telephone have been selected to reflect your specific telephone needs. With the exception of telephones coded for data use only, P-phones, and some electronic key systems, all base extensions are equipped with three basic features: call transfer, consultation hold, and 3-way calling. Electronic key system and P-Phone users should refer to their user guides for special feature operating instructions. For information about the features assigned to your instrument, call the HELP desk, 652-2015 opt. 1. Submit requests to add or delete features to your telephone, on AF Form 3215, C-4 Systems Requirements Document, through your TCO to 902 CS/SCXPR. All requests for features other than the basics must be adequately justified. 1. caLL TRANSFer. a. Briefly depress and release switch-hook once. b. Listen for stutter dial tone. c. Dial the extension. d. Hang up (calls cannot be transferred off-base without special features). 2. CONSULtation HOLD. a. To consult with another party and exclude the original party: 1. Briefly depress and release switch-hook once. 2. Listen for stutter dial tone. 3. Dial the extension. 4. Consult BRIEFLY. 5. Wait for called party to hang up. b. To return to the original party, depress and release switch-hook ONCE. 3. 3-WAY CALLinG. a. To add another party to a call in progress: 1. Briefly depress and release switch-hook once. 2. Listen for stutter dial tone. 3. Dial the extension to be added. 4. Briefly depress and release switch-hook once to establish a three-way conversation. b. One party can hang up, leaving a two-way conversation. 4. Permanent HOLD. a. To hold an existing call: 1. Briefly depress and release switch-hook once. 2. Listen for stutter tone. 78 2012/2013 Joint Base San Antonio
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