San Antonio Military Telephone Directory - Air Force Housing

Randolph Air Force Base
COMMErcial OPErator SErvicES
1. The base is charged for all commercial operator-handled
assistance calls. Calls for the following services
are not authorized except in the event of a bonafide
emergency:
a. Verify conversation on a busy commercial line
($1.35).
b. Interrupt conversation on a busy commercial line
($2.20).
c. Local operator assistance ($1.30).
2. Authorized assistance calls for commercial operator
services must be placed via the base operator, and
reported to the TCO as soon as possible to have the
call logged on AF Form 1072.
THE DEFENSE SwitchED NEtwork
(DSN) SYSTEM
1. GENERAL. The DSN Network is the principle longhaul,
voice communications network within the Defense
Communications System, providing unsecure direct
distance dialing service worldwide through a system
of Government-owned and leased automatic witching
facilities. The purpose of DSN is to handle command
and control, operations, intelligence, logistics, diplomatic,
and administrative traffic.
2. PreceDence. The Joint Uniform Telephone Communications
Precedence System is directed for use by
all authorized users of voice communications facilities
of the Department of Defense (DoD). It established a
FLASH OVERRIDE capability, and the precedence
designators of ROUTINE, PRIORITY, FLASH,
IMMEDIATE. Precedence is the calling capability
assigned to a DSN user terminal. Since the effectiveness
of the system depends upon the cooperation of
the persons authorized to use it, users must be familiar
with the purpose of each precedence category and the
types of calls assigned the respective precedence.
a. POLicY ON THE USE OF THE TELEPHone
PreceDence SYstem.
1. FLasH. Reserved for alerts, warnings or other
emergency actions having immediate bearing on
national, command or area security.
2. IMMEDIATE. Reserved for vital communications:
a. Having an immediate affect on tactical
operations.
b. Directly concerning safety or rescue operations.
c. Affecting the intelligence community operational
role.
3. PrioritY. Reserved for calls requiring prompt
completion for national defense and security, the
successful conduct of war, or safeguarding life or
property, but do not require higher precedence.
Normally, PRIORITY is the highest precedence that
may be assigned to administrative matters for which
speed of handling is of paramount importance.
4. ROUTINE. Reserved for all other official office
communications.
b. use OF Dsn. Users are responsible for the proper
use and control of DSN lines. Everyone’s cooperation
will ensure better service and a higher completion
rate of DSN calls, particularly those to international
locations.
1. DSN is authorized for official communications only.
2. DSN is restricted to only those calls that are
essential, requiring a timeliness that cannot be
obtained by other means, and would stand the
scrutiny afforded a commercial toll call.
3. Precedence level used will be consistent with
the subject matter of the call as established in
the Joint Uniform Telephone Communications
Precedence System.
a. DSN users will use the lowest precedence
consistent with the operational mission or
necessity for each call placed. Don’t request
or use a precedence higher than required.
b. The assignment or use of a precedence designator
based solely on rank or duty position is
strictly prohibited.
4. Voice-data, facsimile, and graphic service in DSN
will normally not exceed a continuous transmission
time of 15 minutes nor total transmission of
1 hour during normal business hours.
5. Off-net extension of calls into the commercial
system at a distant PBX/PABX is encouraged
where such extension has been previously
approved by the local authorities controlling the
switchboard.
6. Calls will be limited to the minimum time required
to accomplish official business, normally not to
exceed 5 minutes.
7. Calls of all DSN users, except those of certain
National Command Authorities and Unified and
Specified Commanders, are subject to preemption
by calls of higher precedence. Preemption is
the act of seizing the line from a lower precedence
call to support higher precedence calls, and is
automatically and randomly executed in the telephone
switching equipment.
8. DSN will not be authorized for:
a. Use directly or indirectly by any non-appropriated
funds activities (clubs, exchange, and
other unofficial activities) provided telephone
service at base level except when approved by
the Joint Chiefs of Staff.
b. Unofficial or personal call.
c. Calls within an installation, metropolitan area,
or those confined geographical areas where
other existing Government-provided local
telephone service is adequate.
9. Telephone Monitoring. DSN is for official use
only and is subject to authorized monitoring
(AFI 33-219).
DSN USER CALLING INStructionS
1. ROUTINE DSN CALLS
a. Users with direct-dial access to DSN should:
1. Verify the DSN number.
2. Listen for a dial tone.
3. Dial the DSN access code 94. (NOTE: You will not
hear a dial tone after dialing the access code.)
4. Dial the 7-digit DSN number.
b. Users with operator-access to DSN should:
1. Verify the DSN number.
2. Dial “0” and give the following information to the
switchboard attendant:
a. Your name and extension number.
b. The DSN number desired (including country
code for international locations).
c. Remain on the line while the attendant completes
the call.
DSN USER ASSIStancE
Call assistance, conferencing, and directory assistance for
DSN users are provided by dialing “0.”
DSN USER TROUBLE REporting
When users encounter trouble while utilizing DSN, use the
following procedures:
1. Retain the circuit connection and on another phone,
report the trouble immediately to the HELP desk,
652-2015 opt. 1.
2. Give the details of the DSN trouble as follows:
a. Your extension number and location.
b. The DSN number and locations of the called party.
c. A brief description of the trouble and the time it
occurred.
DIGITAL TELEphonE Switching
The DMS-100 digital switching system at Randolph AFB
is designed to make it easier for you to carry out your job
responsibilities. With the features this system provides,
your telephone is capable of many sophisticated operations
such as speed calling, setting up conference calls, and
forwarding calls to another extension. The features on your
telephone have been selected to reflect your specific telephone
needs. With the exception of telephones coded for
data use only, P-phones, and some electronic key systems,
all base extensions are equipped with three basic features:
call transfer, consultation hold, and 3-way calling. Electronic
key system and P-Phone users should refer to their
user guides for special feature operating instructions. For
information about the features assigned to your instrument,
call the HELP desk, 652-2015 opt. 1. Submit requests to
add or delete features to your telephone, on AF Form 3215,
C-4 Systems Requirements Document, through your TCO
to 902 CS/SCXPR. All requests for features other than the
basics must be adequately justified.
1. caLL TRANSFer.
a. Briefly depress and release switch-hook once.
b. Listen for stutter dial tone.
c. Dial the extension.
d. Hang up (calls cannot be transferred off-base
without special features).
2. CONSULtation HOLD.
a. To consult with another party and exclude the
original party:
1. Briefly depress and release switch-hook once.
2. Listen for stutter dial tone.
3. Dial the extension.
4. Consult BRIEFLY.
5. Wait for called party to hang up.
b. To return to the original party, depress and release
switch-hook ONCE.
3. 3-WAY CALLinG.
a. To add another party to a call in progress:
1. Briefly depress and release switch-hook once.
2. Listen for stutter dial tone.
3. Dial the extension to be added.
4. Briefly depress and release switch-hook once to
establish a three-way conversation.
b. One party can hang up, leaving a two-way
conversation.
4. Permanent HOLD.
a. To hold an existing call:
1. Briefly depress and release switch-hook once.
2. Listen for stutter tone.
78 2012/2013 Joint Base San Antonio