San Antonio Military Telephone Directory - Air Force Housing

Randolph Air Force Base
StandardS OF SErvicE
The primary objective of the Randolph AFB telephone
operators is to provide the best telephone service possible
consistent with the facilities at their disposal and the
information provided by the system subscribers. All telephone
subscribers are entitled to the same grade of service.
Preferential treatment or service should not be expected
of telephone operators. This does not preclude emergency
service when an actual emergency exists.
PROMOTING GOOD TELEphonE SErvicE
1. AUTHoriZED USE. Military telephones and voice
facilities are authorized for Government official communications
only and must be restricted to calls essential
to the accomplishment of the mission except as
specified in paragraph 4.
2. COMPLaints. Operators are instructed to be uniformly
courteous. Similar consideration on the part of
subscribers is expected. Users will not reprimand nor
enter into unnecessary conversation with the operators.
Operators are forbidden to receive service complaints
and are instructed to refer complaints to the Call Center
Supervisor at 652-2609. They are not permitted to give
their names, only their operator numbers. Please note
the operator’s number when registering a complaint.
3. CONVersinG WitH OPerators. Telephone
operators have been thoroughly indoctrinated in the
necessity of courtesy, accuracy, and speed. Limit
conversations with operators to requests for pertinent
information, and their response in providing instructions
for the placement of calls. Unnecessary conversation
consumes time and prevents other users from
receiving prompt attention and service.
PROPER USE OF TELEphonES
The service received from the base telephone system
depends upon proper usage by subscribers. The following
suggestions are offered:
1. breVitY. For economy and maximum use of available
facilities, telephone conversations should be as
brief and concise as possible. This is particularly true
of long distance and international Defense Switched
Network (DSN) calls.
2. PLanninG CALLS. Before dialing the operator to
place a long distance call, be sure you have the correct
number, your conversation planned and all available
information needed to complete your call. Consult your
directory for the correct number before dialing directory
assistance. When requesting information from the
operator, have pencil and paper handy to write down the
telephone number.
3. PHONETIC ALPHabet. The phonetic alphabet
shown below in pronouncing isolated letters and
spelling out words normally difficult to understand
over voice communications is authorized for combined,
joint and intra-service use.
A-ALPHA J-JULIET S-SIERRA
B-BRAVO K-KILO T-TANGO
C-CHARLIE L-LIMA U-UNIFORM
D-DELTA M-MIKE V-VICTOR
E-ECHO N-NOVEMBER W-WHISKEY
F-FOX O-OSCAR X-X-RAY
G-GOLF P-PAPA Y-YANKEE
H-HOTEL Q-QUEBEC Z-ZULU
I- INDIA R- ROMEO
USE OF OFFICIAL TELEphonES
for PERSonal BUSINESS
Personal calls that must be made during duty hours over
the commercial local or long distance network are authorized
if the calls are consistent with the following:
1. They do not adversely affect the performance of official
duties by employees or the employees’ organization.
2. They are of reasonable duration and frequency.
3. In the case of long distance calls, the calls are charged
to the employee’s home telephone number, made to
a toll-free number, charged to a personal telephone
credit card or made collect to the distant number.
4. To place personal calling card, collect, and third
number billing calls from Randolph, dial the toll free
number for your long distance carrier as shown in the
chart on this page.
5. TDY OFFnet CALLinG. When requesting offnet
patching to your home, you should:
a. Inform the base operator you are TDY from
Randolph.
b. Identify yourself by name, rank, organization and
office symbol.
c. We encourage you to place your calls Monday
through Friday, 5 p.m. and 5 a.m. local time and
anytime on weekends or holidays. Emergency calls
are exempt from any time restriction.
d. Limit your offnet requests to one 15 minute call
per week.
6. MORALE CALLS. Air Force Policy permits the use of
DSN for Health, Morale and Welfare (HMW) calls for
active duty members and Air Force Civilians in unaccompanied
status at isolated or remote locations, or
TDY for more than 14 days, regardless of commercial
telephone availability.
a. The call should be placed through the originating
installation operator or, in the absence of an installation
operator, from a telephone under the commander’s
supervision (i.e., command post, morale
call tent) to ensure the prescribed controls are
adhered to.
b. Callers should state the purpose of the call (Morale
Call/Hearts Apart) and identify the originating
location.
c. Calls are placed at ROUTINE precedence, and must
not incur a toll charge to the base. Please try to limit
to one 15 minute call per week.
d. Calls will be processed during duty hours when official
traffic permits, and must not interfere with
operational requirements. Calls are subject to
preemption by higher precedence calls.
e. Immediate family members of active duty members
in unaccompanied status or on extended TDY may
place outgoing morale calls as part of the Family
Support Center’s (FSC) “Hearts Apart” program.
Family members must register with the FSC for
authorization to place morale calls. The same provisions
as outlined in paragraphs (a)–(c) apply.
f. Family members are encouraged to place their calls
Monday through Friday, 5 p.m. to 5 a.m. and anytime
on weekends and holidays.
7. Western UNION. Unofficial Western Union telegrams
may be telephoned directly to the Western Union
Telegraph Company, (800) 325-6000, from any pay
station located on base. Randolph Brooks Federal Credit
Union and the Base Exchange also provide Western
Union services. Transactions at the Exchange must be
made in person at the cashier’s cage. The credit union
performs this service for members between 8:30 a.m.
and 4:30 p.m. Members may dial 945-3300 for member
service and follow the voice prompts for a credit union
representative.
THE RANDOLPH AFB TELEphonE DIREctory
1. DIRECTORY FORMAT. Format of the base telephone
directory is prescribed by AFI 33-111. Only those items
of information which facilitate the use of the base telephone
system are permitted. Three major sections are
used in the directory: General Information, Organizational
and Classified.
a. The General Information Section contains the necessary
information and instructions to obtain the
best available telephone service. A list of frequently
called Defense Switched Network (DSN) numbers
is included.
b. The Organizational Section consists of a listing of
all units serviced by the base telephone system.
Organizations in this directory are listed in the following
order:
• HQ AETC
• 12 FTW
• Associate Organizations
c. Under each unit’s designation, the command section
is followed by a functional list of principal staff
offices arranged in alphabetical order by office
symbol. This section reflects the complete organizational
structure from the unit commander through
the lowest functional section.
d. The Classified Section consists of an alphabetical
listing of all the principal activities by base function,
mission or acronym.
2. DirectorY CHanGES. The Randolph AFB telephone
directory is compiled from listings furnished
by organizations and individuals via their Telephone
Control Officers (TCO). TCOs should keep the Base
Telephone Control Officer apprised of all changes in
telephone numbers and key personnel. Additions, deletions,
or corrections must be submitted as they occur.
The directory can only be as accurate as the
information furnished.
3. Distribution. TCOs are responsible for annual
distribution of base telephone directories in their area
of responsibility. They establish annual requirements
for the number of directories desired. Request telephone
directories through your unit’s TCO.
RESponSibility OF TELEphonE USERS
The base telephone system is Government owned and
maintained. Subscribers are responsible for the proper
use and care of installed telephones and associated
equipment.
1. tamPerinG.
a. Under no circumstances will persons other than
authorized telephone maintenance personnel
move, alter, affix device or make additions to
telephone equipment. Tampering with telephones in
any manner is prohibited. Malicious damage, removal,
relocation or modification must be reported to the Telephone
HELP Desk, 652-2015, opt. 1.
74 2012/2013 Joint Base San Antonio