San Antonio Military Telephone Directory - Air Force Housing

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Randolph Air Force Base b. If equipment is tampered with, it will be removed from service immediately. Whoever willfully or maliciously damages or destroys any of the works of any radio, phone, cable station, system, or other means of communications operated or controlled by the USAF, whether constructed or in process of construction, or willfully or maliciously interferes in any way with the working or use of such line or systems shall be fined not more than $10,000 or imprisoned not more than 10 years or both. (Title 18, S 1362) 2. EXcaVATING. Consult with Communications Cable Systems (902 CS/SCOW), 652-2881, prior to digging ditches, post holes, excavation or construction of any kind within the confines of Randolph AFB. 3. CARE OF TELEPHONE EQUIPment. The telephone is a delicate instrument and needs proper treatment in order to provide reliable service. a. Apply only necessary pressure to the buttons of the telephone; don’t pound on the buttons. b. Don’t allow the handset cord to become twisted and knotted. c. Don’t alter, move, or affix devices to your telephone. Ask your TCO to submit an ITNS Remedy Requirement, whenever you need to relocate or alter telephone equipment. Make your request well in advance of the date by which you would like the equipment moved. d. Don’t attempt to fix your telephone. Call the HELP desk, 652-2015, opt. 1, for the telephone trouble desk. e. To release the buttons on a telephone key set after you hang up, use the HOLD button. Do not pound the telephone or partially depress other buttons. f. Don’t block telephone equipment cabinets, equipment cross-connect blocks or telephone terminals with desks, file cabinets and boxes of material, etc. A minimum 3-foot clearance is required in these areas. g. Don’t attempt to clean the telephone instruments using any “409” type spray cleaner. It will destroy integral parts of your telephone. If a phone needs cleaning, dampen a cloth with a mild cleaner and rub lightly until clean. h. Do not place your telephone on hold when you will be out of the office or don’t want to be disturbed. Doing this deprives another person of service and ties up Central Office equipment. If a phone is placed on hold for over 15 minutes, the telephone switch computer automatically disconnects that line and the user must call the HELP desk (652-2015, opt. 1) to have it reconnected. Repeated misuse of the HOLD feature can cause serious equipment damage, and you risk having your telephone removed. Call 652-7444 for features that offer alternatives to placing your line hold. 4. use OF IMProPer LanGuaGE. The use of profane or obscene language over the telephone is prohibited by Federal and State statutes. It is a misdemeanor for anyone to use the telephone as a means of conveying obscene or indecent language or to make anonymous or repeated calls to annoy, abuse, embarrass or harass. It is the responsibility of all users to report any such activity to their security sections. Failure to observe the law will constitute cause for disconnecting telephone service. COMMUNICATIONS SEcurity (comSEC) Lax security concerning the telephone can range from leaving the telephone off hook, saying more than what is needed to be said, or attempting to “talk around” classified information. 1. Telephones are not secure. Classified information will not be discussed at any time during a telephone conversation. 2. Personnel who make unauthorized disclosures of classified or sensitive official defense information during the use of the telephone are subject to disciplinary action. (Title 18 U.S. Code) 3. Every telephone should have a DD Form 2056, Consent to Telephone Monitoring decal Telecommunication Monitoring Program. It warns people not to discuss classified information on the telephone, and also serves as legal authority for monitoring telephone conversations. 4. Do not transmit classified information over unsecure telecommunications systems. All DoD tele-communication devices are subject to monitoring. Using DoD telecommunication systems constitutes consent to monitoring. 5. For assistance with COMSEC issues, contact 902 CS/ SCXS, C4 Systems Security, extension 652-2896. STE (SEcurE TELEphonE EQuipmEnt) To ensure the security of conversations involving classified information, use a Secure Telephone Equipment – Third Generation (STE). There are approximately 220 STEs on Randolph AFB. STEs are part of a worldwide network of encrypted secure voice communications for your organization, other DoD activities, and certain non-DoD offices. They can be used to discuss classified, sensitive but unclassified (SBU), or unclassified information. The use of STEs is controlled by access list, or letter from commanders or division chiefs, together with proof of security clearance and valid requirement. TDY personnel and others not on an access list but having a need to use the system must contact their sponsoring organization. REporting TELEphonE TROUBLE Report telephone trouble to the HELP desk, 652-2015, opt. 1. Before reporting a problem, make sure it is not due to someone leaving the receiver off the hook. Be prepared to give the following information when calling in a trouble report. • Building number • Room number • Telephone number (in trouble) • The nature of the trouble • Number where you can be reached 1. Please don’t call someone else’s telephone trouble unless you are able to furnish all of this information. 2. Telephone Systems technicians take trouble reports in the order in which they are reported. The average for closing trouble is no more than two days. Please refer to the Job Control Number (JCN) assigned to your trouble when checking on its status. 3. UNAUTHORIZED RELocations. PLEASE! DO NOT attempt any do-it-yourself phone moving and then report the lines out of order. Ask your TCO to submit an ITNS Remedy Requirement, whenever you need to relocate telephone equipment. Make your request well in advance of the date by which you would like the equipment moved. 4. PersonaL TELEPHONES. If you live on base and have telephone trouble, call the HELP desk, 652-2015, opt. 1, before calling AT&T repair service. However, the technicians do not maintain personal instruments in base housing, only those that are government issue. 5. After duty hours, report only mission essential troubles. 6. Refer any questions about your telephone features, class of service, or repair service to the HELP desk, 652-2015, opt. 1. REQUESTS FOR TELEphonE SErvicE 1. OFFiciaL TELEPHone SERVice. Submit official requests for telephone service (installations, moves, special features, and equipment) on ITNS Remedy Requirement, through Telephone Control Officers to Telephone Survey (902 CS/SCOIS) 652-7444. Telephone service requests that are simple in nature and do not require the ordering of material are normally processed and completed within 30 working days, depending on the Telephone Systems Section’s workload. Requests requiring material must be submitted as far in advance as possible, as early as 6 months in cases where material must be ordered from commercial companies, i.e., TIs, long-haul circuits, 1-800 service, calling cards, Centrex and commercial business lines. Priority requests must be fully justified, stating why the request must be completed before other scheduled telephone work and signed by one of the following: a. Organizational Commander, b. Director, or c. Deputy Commander or Deputy Director. 2. UNOFFiciaL COMMERCIAL TELEPHONE SERVice. a. Airman dormitory and base housing residents may obtain commercial (private) telephone service by contacting AT&T at (800) 464-7928 (toll-free). b. Housing residents with existing telephone service who wish to connect additional extensions should contact Telephone Survey (902 CS/SCOIS), 652-7444. Telephone Systems will install the extension(s) at no expense to the resident. MINIMIZE MINIMIZE is a condition imposed by commanders to reduce the volume of electrical communications (both message and telephone traffic) during exercises or periods of emergency/crisis. It may be imposed DoD-wide, Air Force-wide, Command-wide, or for given countries, states, or areas as conditions warrant. During MINIMIZE conditions, vital and relevant electrical communications must not be delayed, and routine traffic must be drastically reduced. 1. MINIMIZE applies to ALL DoD communications systems, including originators of card and tape traffic. 2. When MINIMIZE is imposed, users of DoD electrical communications facilities must determine that: a. The information to be forwarded is required to avoid a seriously detrimental impact on mission accomplishment or safety of life. b. Electrical transmission is the only way to get information to the addressee in sufficient time to accomplish its purpose. 2012/2013 Joint Base San Antonio 75
Randolph Air Force Base 3. Alternate means of communications such as the U.S. Mail, the U.S. Armed Forces Courier Service, or an individual as a courier or messenger should be used versus electrical means when MINIMIZE is imposed. 4. Unit TCOs will approve transmission of only those calls/messages deemed “mission ESSENTIAL” for transmission. 5. Base operators will challenge all calls to MINIMIZED locations with the phrase, “Is your call MINIMIZE considered” They will process only those calls which have been carefully assessed using the aforementioned criteria. (Authority-Allied Communications Publication (ACP) 121(F), Communications Instructions–General.) REporting NUISancE/bomb THREat CALLS 1. Malicious, threatening, abusive, indecent, annoying, or harassing telephone calls, including those in which obscene or profane language is used, are prohibited by state and federal laws. The following action should be taken: a. NUISANCE CALLS. Make the caller identify himself. When a voice asks, “Who is this” ask instead, “What number did you dial” or “With whom do you wish to speak” If the caller remains silent after you answer, or makes any obscene remarks, HANG UP! if the calls persist, notify the Security Police Law Enforcement Desk (652-5700 or 652-5709). Furnish as much information as possible about the call and the caller. b. bomb THreats or otHer THreateninG CALLS. 1. DO NOT hang up! Try to keep the caller on the line, and signal someone else to call 911. (note: Security Police will alert communications personnel to initiate trace action on all bomb threats or threatening calls.) 2. If no one else is available, DO NOT hang up, use another phone to call 911 and notify the Security Police. 3. Obtain as much information as possible about the call/caller using AF Form 440. See the checklist on page 54. c. THreateninG CALLS RECEIVED ON PriVate TELEPHONES. 1. Hang up 2. Report the call to the Security Police Law Enforcement Desk. (652-5700/652-5709) 2. Individuals who receive Bomb Threats or other threatening calls should use the AF Form 440, Bomb Threat Aid, (see form on page 4) as a guide to document information pertaining to these types of calls. A copy of this form should be kept near every base telephone instrument. When completed, these forms will be made a matter of record and used to assist the Security Police in their investigation. EMErgEnciES EMERGencY 911 is the Air Force standard emergency reporting number that handles all types of fire, police, and medical emergencies here at Randolph AFB. Randolph has an “enhanced” system that routes all on-base 911 calls from both government and residence telephones to the Security Police law enforcement desk. Calls made from cellular phones are not routed through the Security Police Law Enforcement Desk. They are routed through the nearest off-base exchange. If you wish to report an emergency to the Security Police Laws Enforcement Desk from a cellular phone dial 652-5700/5709. 1. STAY CALM and provide the 911 operator with the building number, your name, the phone number from which you are calling, and the nature of the emergency. Unless you are in imminent danger, do not hang up until the 911 operator instructs you to do so. 2. The 911 operator will ask you several questions about the emergency. Answer them to the best of your ability. To report an emergency to the Security Enforcement Desk from a cellular phone dial 652-5700/5709. The information you provide is essential and will not delay response to your emergency. 3. remember, ALL TELEPHones ON RANDOLPH AFB HAVE 911 EMERGencY REPortinG caPabiLitY. DIREctory ASSIStancE (info) CALLS This service is for official use only. 1. Off-base Directory Assistance. Long distance directory assistance calls can be direct dialed (98 + AC + 555- 1212 + Code) but must be for OFFICIAL GOVERN- MENT BUSINESS. Calls for off-base information are not fre.e. Your organization will be billed for the cost of these calls. Local information calls incur a cost of $.30 per call. To minimize these charges consult the SBC (Litepages) White and Yellow Pages found on the Randolph Home page. Calls for information within the state of Texas but outside the 210 area incur a cost of $.50 per call. All calls for information outside the state of Texas incur a cost of $.60 each. 2. Toll-free (1-800) Information. We encourage class “A” telephone subscribers to use this service, if available, prior to placing official toll calls. Dial 99 + 1 + 800 + 555 + 1212 to obtain information for toll-free numbers of commercial businesses that offer incoming long distance toll calls at no charge to San Antonio callers. To place the call, dial 99 + 1 + 800, 99 + 1 + 866, 99 + 1 + 877 or 99 + 1 + 888 and the 7-digit number. COMMONLY CALLED NUMBERS Base Locator........................................................652-1841 Base Operations...................................................652-1861 Base Safety..........................................................652-1842 Base Taxi............................................................. 652-8294 Billeting................................................................652-1844 Command Center.................................................652-1859 Household Goods, Inbound.................................652-1848 Household Goods, Outbound..............................652-1849 Housing Referral....................................... 652-4102/3334 Military Pay..........................................................652-1851 Military ID............................................................652-1845 MPF (Customer Service).....................................652-1845 OSI........................................................................652-1852 Pass & ID Civilian............................................... 652-3939 Passenger Terminal............................................ 652-5287 Security Forces Desk Sgt................................... 652-5700 Service Call, on base after hrs............................652-3151 Service Call, on base housing.............................652-1856 Travel Pay............................................................ 652-3526 CONFERENCE CALLS All telephone on Randolph AFB, with the exception of some special feature phones and electronic key systems, are provided operator assisted and direct user three party conference call capability. Procedures are as follows: 1. CONSULtation HOLD. To consult with another party and exclude the original party: a. While you have a party on the line, briefly depress and release the switch-hook ONCE. You will hear a special dial tone. b. Dial the extension you wish to consult with. c. When finished consulting, wait for the party to hang up. Then briefly press and release the switch-hook ONCE to return to your original call. 2. THREE-WAY CONFerence. To add a third party to a call already in progress, follow the same procedures that you used for the consultation hold, but when you have reached the third party, briefly press and release the switch-hook ONCE. A three-way conversation will be initiated. NOTE: If during your attempt to achieve Consultation Hold or a Three-way Conference the third party’s number is busy or doesn’t answer, briefly press and release the switch-hook TWICE to return to your original call. 3. MEET-ME CONFerence. (Up to 30 parties) Meetme conferences must be booked in advance. To book a Meet-me conference, dial 652-1110 and request the technician assign you a directory number to be dialed at a designated date and time. Each conferee is automatically added to the conference when the designated conference number is dialed. NOTE: The telephone operator cannot assist on or access this type of conference call. 4. OPerator ASSISTED CONFerence. The operator assisted conference allows a telephone operator to establish up to a six-party conference connection (including the originator). Dial “0” and request the operator add on the requested parties. Be sure all information is readily available before requesting the conference and take time zones into consideration. For additional information on conference call capabilities, call Telephone Systems, 652-2015, opt. 1. 5. VIDeo TELeconFerencinG. You may set up meetings and conferences with your colleagues throughout the Department of Defense by using the HQ AETC Video Teleconferencing Center (VTC). Without wasting time, money, and energy on unnecessary TDYs, video teleconferencing gives you all the advantages of a faceto-face conference, plus some options meetings lack. To inquire about video teleconferencing or to schedule a conference, call 652-3355 or 652-3353. DATA AND FACSimilE (Fax) TRANSmiSSionS 1. Data TRANSMISSION a. Data processing equipment, to include computercontrolled graphics (other than Fax), word processors, mainframe or mini computers, and other similar equipment should use the Defense Data Network (DDN) whenever possible. Such equipment must be capable of disconnecting automatically upon cessation of transmission or circuit preemption. b. DSN users with requirements to use the DSN system for large volume, extended holding times (in excess of one hour) or for dedicated operational systems requiring switch data connectivity will coordinate with Telephone Systems, 652-2015, opt. 1 for technical evaluation of the requirements. This process is necessary to determine the impact and to reconfigure the network. 76 2012/2013 Joint Base San Antonio
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San Antonio Military Telephone Directory - Air Force Housing

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