San Antonio Military Telephone Directory - Air Force Housing

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Lackland Air Force Base General Information USE OF OFFICIAL TELEphonES for PERSonal BUSINESS Personal calls (such as calls to speak to spouse or minor children, or to arrange for emergency repairs to residence or automobile) that must be made during the working hours over the commercial local network may properly be authorized as being in the best interest of the government if the call is consistent with the following: 1. It does not adversely affect the performance of official duties by the employee or the employee’s organization. 2. It is of reasonable duration and frequency. 3. It could not reasonably have been made at another time. 4. In the case of long distance calls: a. Charged to employee’s home telephone number. b. Made to an 800 toll-free number. c. Charged to a personal telephone credit card. d. Collect to long distant number. RESponSibility OF TELEphonE USERS 1. Official telephones will not be used for personal messages except as outlined in paragraph 2 above. 2. Consult your telephone directory for the correct number prior to dialing. 3. The proper use and care of telephone equipment is your responsibility. Under no circumstances will subscribers move, alter, place attachments on, or make additions to telephone equipment. 4. Telephones are not secure. Do not discuss classified information in a telephone conversation at any time. 5. It is a misdemeanor for anyone to use the telephone as a means of conveying obscene or indecent language; or to make anonymous or repeated calls meant to be aggravating, abusive, embarrassing or harassing in nature. It is the responsibility of all users to report any such activity to their security section. 6. Make requests for telephone directories through your unit Telephone Control Officer (TCO). 7. Emergency numbers are on the front page your base Directory. Never dial 0 for an emergency situation. RESponSibility OF Stu–iii or STE TELEphonE USERS 1. STU-III or STEs are secure phones used for discussing unclassified official use only and classified information up to TOP SECRET. The key on the phone determines the classification. 2. For STU-III or STE service, contact your unit security manager. REporting VOICE MAIL and TELEphonE TROUBLES When reporting telephone trouble on base, call the Communications Focal Point (CFP), at 925-2666, option #2 for voice mail trouble and option #3 for telephone troubles. Only authorized telephone maintenance personnel will install, remove, relocate, or modify base telephone equipment and/ or wiring. Report any indication of unauthorized tampering to the Security Police and the CFP for assistance. RESponSibility OF TELEphonE control OFFICERS (tco) 1. Telephone Control Officers will perform their duties in accordance with AFI 33-111, paragraph 10. 2. The maintenance of accurate directory listings is dependent upon the information received from users. Report any changes to your unit TCO as they occur. KEEP YOUR TELEPHONE INFORMATION UP TO DATE. Unit TCOs will send all changes via e-mail to the Base TCO. REQUEST FOR TELEphonE SErvicE Requests for official telephone service will be submitted electronically at least 60 working days prior to the date required. The unit Telephone Control Officer (TCO) will submit requests via the TCO website. If purchase of telephone instruments is directed by the 802d CS Surveyor, then the TCO will submit the purchase requirement electronically via the Computer Systems Requirements Document (e-CSRD). For all new service requests, a building diagram showing locations of existing and proposed service must be e-mailed to the Base Telephone Control Officer (BTCO). For assistance regarding an official commercial telephone service request, the Unit TCO needs to request the requirement via the e-CSRD. Termination of service is the responsibility of the user’s TCO. The user must provide 60 days advance notice via the TCO WEB to assure discontinuance of service on the date desired. REQUEST FOR COMMErcial/ privatE TELEphonE SErvicE The Commercial Telephone Company (AT&T) will handle commercial/private telephone service requirements. Personnel desiring private telephone service should contact the commercial telephone company’s residential office at (800) 288-2020. For customers needing commercial telephone service contact the business office at (800) 499-7928. Excavating Prior to any excavating within the confines of Lackland AFB, consult with the 802d CES/CEOF at extension 671-3533. WESTErn UNION 1. Unofficial Western Union telegrams may be telephoned direct to the Western Union Telegraph Company, (800) 325-6000, from any pay station located on base. 2. Unofficial messages and money order services are available on Lackland, Building 2306 and at the San Antonio main office, 129 W. Commerce St. SEcurity 1. The base telephone system is NOT secure. DO NOT discuss classified information over the telephone. COMSEC is everybody’s business. 2. Military communications / base communications facilities are subject to monitoring activities associated with preserving the national security of our country. 3. Personnel who make unauthorized disclosures of classified or sensitive official defense information during the use of the telephone are subject to disciplinary action. 4. Communications facilities of this Command have been and will continue to be monitored by activities concerned with Communications Security. All instruments will have a DD Form 2056 (Telephone Monitoring Notification Decal) attached. MINIMIZE 1. MINIMIZE is a condition imposed by commanders to control and reduce electrical communications by both message and telephone traffic, during exercises or periods of emergency. 2. MINIMIZE notifications are first received by base communications facilities which inform the base administration office for dissemination through organizational administrative channels. 3. When MINIMIZE is imposed; users of DoD electrical Communications facilities must determine that: a. The information forwarded is required to avoid a Seriously detrimental impact on mission accomplishment or safety of life. b. Electrical transmission is the only way to get information to the addressee in sufficient time to accomplish its purpose. 4. Use authorized means of communications such as the U.S. Mail, the Defense Courier Service or an individual as a courier or messenger instead of electrical means when MINIMIZE is imposed. 5. The Unit Commander and TCO will ensure immediate understanding and compliance by staff members when the orders to effect MINIMIZE is received. TCO’s will only approve “MISSION ESSENTIAL.” NEtwork CAPABILITY Your telephone system is centrally located on Port San Antonio. 59th MDW-Wilford Hall Ambulatory Surgical Center .................................................... 292-7100 Brooke Army Medical Center (BAMC)..............99 + 916-4141 If you have any further questions, see the dialing instructions page of this directory. REporting NUISancE/ bomb THREat CALLS 1. Malicious, threatening, abusive, indecent, annoying, or harassing telephone calls, including those that contain obscene or profane language, are prohibited by state and federal laws. The following actions will be taken: a. NUISANCE: Make the caller identify himself. When a voice asks, “Who is this” ask instead, “What number did you dial” or “Who do you want” If the caller remains silent after you answer, or makes 2012/2013 Joint Base San Antonio 33
Lackland Air Force Base any obscene or suggestive remarks, HANG UP! If the calls persist, notify the Security Police, 671-2018. Furnish as much information as possible about the call and the caller. b. BOMB THREATS OR OTHER THREATENING CALLS. 1. Signal someone else to call extension 671-1100 and ask them to try to track the call. (NOTE: The Security Police will alert communications personnel to initiate trace action on all nuisance, bomb threats or threatening calls). 2. If no one is available, DO NOT HANG UP, but use another phone to notify the Security Police and (or) call 671-1100 to trace the call. 3. Obtain as much information as possible about the call and caller using AF Form 440, BOMB THREAT AID (1 NOV 98) which should be located next to every telephone. DIREctory ASSIStancE CALLS No local off base directory assistance is available on base.. You may call (800) 373-3411 for free commercial directory assistance. CONFERENCE CALLS All telephones on Lackland AFB, with the exception of a few special feature phones are provided direct user three party conference call capability. Procedures are: 1. CONSULTATION HOLD. To consult with another party and exclude the original party: a. While you have a party on the line, depress and release the hook switch ONCE. You will hear a special dial tone. b. Dial the extension you wish to consult with. c. When finished consulting, wait for the party to hang up. Then depress and release the hook switch once to be returned to your original call. 2. THREE-WAY CONFERENCE. To add a third party to a call already in progress, follow the same procedures for consultation hold, but when you have reached the third party, depress and release the hook switch ONCE. A 3-way conversation will be initiated. (NOTE: If during the attempt to achieve CONSULTATION HOLD or a THREE-WAY CONFERENCE the third party’s number is busy or does not answer, depress and release the hook switch TWICE to return to your original call. 3. MEET-ME CONFERENCE CALL. To request a Meet-Me Conference, access the webpage at https://eis.aetc. af.mil/conferencecallreservations/default.aspx Once you receive an assigned number you notify each party of the Meet-Me Conference, give the time, date, and conference number. All conferees will place the conference call at the designated time. When the first person calls in the phone will continue to ring until the second party dials in. The conference will then set up automatically. If you are in the 210 area code, dial in using 925 plus the 4 digits assigned to the call. If it is long distance, use (210) 925 plus the four digits assigned to the call. If you are calling DSN use 945 plus the 4 numbers assigned to the call. Do not use DSN if you are calling from a base in the local area. Dial 99 to get off base then 925 plus the 4 numbers assigned to the call. OFFICIAL LONG DIStancE CALLS 1. To place long distance calls, the order of preference least cost to the Government is as follows: a. Defense Switched Network (DSN) for DoD activities. b. Off-Net DSN (all calls that leave the network for completion). c. 800 Toll-Free Service. d. FTS (leased toll circuits). 2. DSN. This method will be attempted before considering the use of commercial toll facilities capabilities. Dial “94” and the DSN number. 3. FTS-2000 (Federal Telecommunication System) is the system used on Lackland AFB to place calls to any number not available locally or through DSN. MCI is the system used to place overseas calls to numbers that are not available through International Switch Voice Service (ISVS). These calls incur long distance charges that are billed to Lackland AFB. Calls must be certified as official by the organization / individual placing the call. COMMErcial LONG DIStancE CALLS 1. Personnel who wish to place commercial long distance official toll calls must first obtain authorization from their respective Telephone Control Officer (TCO). A 6-digit PIN (Personal Identification Number) will be assigned for billing verification. Callers will not use commercial long distance if DSN or DSN OFF-NET is available (AFI 33-111). 2. Personal calls are authorized as defined in paragraph toLL Free INFormation SERVice Telephone subscribers with access to toll-free (1-800) numbers are encouraged to use this service if available to call commercial customers prior to placing official toll-calls. To determine whether a commercial customer has a toll-free number, dial 99 + 1 (800) 555-1212 to obtain information. Dial 99 + 1 + 800 + number to place the call direct. SPEcial BILLING CALLS 1. A COLLECT CALL is an incoming call to a base extension for which charges are accepted. Follow local procedures to ensure proper verification can be accomplished upon receipt for monthly telephone bills. If you have any questions, please call the Telephone Billing Office, 925-1631 2. A THIRD PARTY CALL is a call placed from a commercial telephone number and charged to a base number. Third party calls are not authorized. DSN USER CALLING INStructionS 1. Routine DSN Calls: Users with direct dial access to DSN should: a. Verify the number to be called. b. Listen for dial tones. c. Dial DSN access code 94. (NOTE: You will not hear a dial tone after dialing the access code. It is necessary to dial all digits before receiving a ringback or busy tone.) d. Dial the 7-digit DSN number. DSN USER TROUBLE REporting When trouble is encountered by users while utilizing DSN, retain the circuit connect and report the trouble immediately to Telephone Trouble, 925-2666, option 3, on another telephone. Give the details of the DSN trouble, your extension number and location, the DSN number and location of the party called, a brief description of the trouble and the time it occurred. TIME DIFFEREncES (CST) Alaska.................- 4 hours Japan............... + 15 hours Azores................ +2 hours Korea................ + 15 hours England............. + 6 hours Okinawa........... + 15 hours Germany............ + 7 hours Panama.................... Same Greece............... + 8 hours Philippines....... + 14 hours Guam............... + 16 hours Saudi Arabia...... + 8 hours Hawaii.................- 5 hours Spain.................. + 7 hours Iceland............... + 5 hours Switzerland........ + 7 hours Italy.................... + 7 hours Turkey................ + 9 hours FREQUEntly CALLED DSN NUMBERS 1. This listing is furnished for the transaction of OFFICIAL GOVERNMENT BUSINESS ONLY. Do not use DSN services and facilities for unofficial calls. 2. Certain installations have direct in dialing. If a desired extension number at the called destination is known, it may be accessed by dialing 94 and the DSN prefix for the base and the base extension. Prefixes for in-dialing are given followed by a letter x for each digit required for the extension number. To obtain numbers for installations not listed, dial DSN 560-1110 for assistance. 34 2012/2013 Joint Base San Antonio
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