San Antonio Military Telephone Directory - Air Force Housing

Laughlin Air Force Base
General Information
Telephone Service Calls
DSN Access (From Base Extensions)............................ 94
Installations — Moves............................................... 4282
Trouble Reports
From Base Extensions.............................................4199
From Base Housing and Del Rio...........(800) 483-1000
BASE ACCESS NUMBER — AREA CODE................... 830
Base Extensions............................................298-XXXX
BASE DSN NUMBER..........................................732-XXXX
Dialing Instructions
1. DSN Calls from base extensions. Listen for dial tone,
dial “94,” wait for DSN dial tone and dial desired number.
2. Base Extension to Base Extension. Listen for dial tone.
Dial desired number.
3. Del Rio Numbers. Listen for dial tone, dial “99,” wait for city
dial tone and dial “city prefix” plus last 4 digits of number.
4. Base Housing. Listen for dial tone, dial “99” wait for
city dial tone and dial desired “298-” number.
5. Long Distance from Base Extensions Contact your
Telephone Control officer.
Instructions for Using the FeaturES
on Single Line Telephone Extensions
1. Call Hold (Touch Call Only):
a. Ask party to wait.
b. Depress hook switch.
c. Hang Up.
d. To return to call on hold, depress hook switch.
2. Transferring Calls: Incoming, outgoing or extension
calls can be transferred.
a. Ask party to wait.
b. Depress hook switch.
c. Listen for feature dial tone.
d. Dial number.
e. Announce call.
f. Hang up.
g. NOTE: In case of busy signal, no answer or an error
in dialing, depress hook switch to return to first party.
3. Consultation Calling: To hold one party and consult
with another.
a. Depress hook switch.
b. Listen for feature dial tone.
c. Dial extension number.
d. CONSULT.
e. You are automatically reconnected when called
extension hangs up.
4. 3-Way Conference:
a. Ask party to wait.
b. Depress hook switch.
c. Listen for feature dial tone.
d. Dial extension number.
e. Depress hook switch again to establish 3-way
conference call.
5. Ring Again: After dialing an extension number and
receiving a busy signal.
a. Depress hook switch.
b. Listen for feature dial tone.
c. Dial “31.”
d. Hang up.
e. To cancel - Dial “32.”
6. Call Pick-Up: To answer an incoming call to any
extension in your call pickup group: Dial “33.”
7. Call Forwarding (Touch Call Only):
a. Key #, plus 1, plus extension number.
b. Hang up.
c. To cancel-Key #, plus 1.
Instructions for Using the
fEaturES on Meridian Modular
tElephone Extensions
1. Placing a Call on Hold:
a. Press the Hold Key. The indicator besides the line
key will flash.
b. To Return to a held call. Press the Line Key that is
flashing.
2. Transferring Calls:
a. Ask party to wait.
b. Press Transfer Key. The calling party is on hold and
you hear dial tone.
c. Dial extension that you want to transfer the call to.
d. Press Transfer again, either when you hear ringing
or after you announce call.
3. Conference Calls: You can set up a conference for
up to 3 or up 6 parties, including yourself, if you have
the correct feature code.
To set up a conference:
a. Ask party to wait, press Conference. The other party
is on hold and you hear the dial tone.
b. Dial the number of the next party to add. When the call
is answered, you may talk privately with the party.
c. Press Conference again to include all 3 parties.
d. Repeat a-c to add the 4th, 5th and 6th parties.
4. Ring Again: After dialing an extension number and
receiving a busy signal.
To Use Ring Again:
a. Press Ring Again when you get a busy signal.
b. Hang up or press RLS.
c. When you hear the Ring Again tone, select a free line.
d. Press Ring Again to automatically dial the number.
5. Call Forward: Call Forward allows you to send your
calls to another extension. You cannot forward calls
while the telephone is ringing.
a. To forward your calls:
1. Press forward. The indicator flashes.
2. Dial the extension that you want to forward your
calls to.
3. Press Forward again. The indicator flasher
remains on.
b. To cancel forwarding:
1. Press Forward. The indicator turns off.
c. To reinstate Call Forward to the same number:
1. Press Forward twice. The indicator turns on again.
Promoting Good Telephone Service
Good telephone service is based on the accuracy, speed,
and courtesy of both operating personnel and subscribers.
Subscribers should be guided by the following rules:
1. Security. Communications security is the protection
designed to deny unauthorized persons valuable
information derivable through their possession and study of
telecommunications, or to mislead unauthorized persons in
their interpretation of the results of such a study. Telephone
users are responsible for the security of information
discussed over the telephone, as prescribed in AFI 31-401.
2. Brevity. For economy and maximum use of available
facilities, telephone conversations should be as brief as
possible. This is particularly true of long distance and
DSN calls.
3. Authorized Use. Personal matters or unofficial
business should NOT be discussed over telephones
that are authorized for official business only.
Telephone Tips
1. When you receive a telephone call:
a. Answer promptly.
b. Identify yourself when answering.
c. Speak distinctly and pleasantly. Hold mouthpiece
well in front of lips.
d. Avoid trite and abrupt phrases.
e. Volunteer your assistance.
f. Request identity of caller only when necessary and
in a tactful manner.
g. Explain off-the-line delays.
h. Take messages willingly. Write essential details on
a suitable message form. Deliver promptly.
2. When you make a telephone call:
a. Listen for dial tone. Dial carefully.
b. Place the call yourself. Make sure you are on the line
ready to talk when the called person is reached.
c. Have the correct number in mind. Consult your
directory.
d. Identify yourself immediately to the first person
answering the called telephone.
e. Try to complete your business on one call by
securing information or leaving a message.
f. Volunteer your extension and the best time to reach
you in case you request a call-back.
g. Keep your conversation brief and businesslike.
Telephone Trouble Reporting
1. All trouble encountered with administrative telephones
and associated equipment will be reported by dialing
“4199” for base extensions. From base housing and
Del Rio dial (800) 483-1000.
2. Administrative telephone troubles not corrected within
a reasonable time should be reported to 47CS/SCOI,
ext. 4282.
3. When reporting trouble, the following information is
required:
a. Telephone number (extension number).
b. Listing of telephone.
c. Location of telephone — Building number and room
number if known.
d. Nature of trouble.
Requests for Service
1. Contact your unit’s Telephone Control Officer to
request installation of official telephone service or
modification of existing official telephone service.
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