San Antonio Military Telephone Directory - Air Force Housing

Wilford Hall Ambulatory Surgical Clinic
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KeeP Your TELEPHone INFormation UP TO Date!
REPORT ALL CHANGES, ERRORS, ADDITIONS OR DELETIONS *IMMEDIATELY* TO YOUR UNIT TELEPHONE CONTROL OFFICER (TCO) OR THE WHASC TELEPHONE CONTROL OFFICER.
Any Questions regarding the WHASC portion of this Telephone Directory should be addressed to:
THE WILFORD HALL AMBULATORY SURGICAL CLINIC TELEPHONE CONTROL OFFICER (TCO), MR. JIMMY TUCKER AETC 59 MDSS/SGSBIC AT 292-7210.
General Information
StandardS OF SErvicE
Our operators are instructed to be courteous. Similar
consideration on your part is expected. Users will not
reprimand nor enter into unnecessary conversations with
the operators. Refer valid service complaints to the Chief
Operator, 925-6848 (DSN 945-6848).
USE OF OFFICIAL TELEphonES
for PERSonal BUSINESS
Personal calls (such as calls to speak to spouse or minor
children, or to arrange for emergency repairs to residence
or automobile) that must be made during the working hours
over the commercial local network may properly be authorized
as being in the best interest of the government if the
call is consistent with the following:
1. It does not adversely affect the performance of
official duties by the employee or the employee’s
organization.
2. It is of reasonable duration and frequency.
3. It could not reasonably have been made at another time.
4. In the case of long distance calls:
a. Charged to employee’s home telephone number.
b. Made to an 800 toll-free number.
c. Charged to a personal telephone credit card.
d. Collect to long distant number.
RESponSibility OF TELEphonE USERS
1. Official telephones will not be used for personal messages
except as outlined in paragraph 2 above.
2. Consult your telephone directory for the correct number
prior to dialing. This allows the information operator to
handle only essential calls and provide efficient service.
3. The proper use and care of telephone equipment is
your responsibility. Under no circumstances will subscribers
move, alter, place attachments on or make
additions to telephone equipment.
4. Telephones are not secure. Do not discuss classified
information in a telephone conversation at any time.
5. It is a misdemeanor for anyone to use the telephone as
a means of conveying obscene or indecent language;
or to make anonymous or repeated calls meant to be
aggravating, abusive, embarrassing or harassing in
nature. It is the responsibility of all users to report any
such activity to their security sections.
6. Make requests for telephone directories through your
unit Telephone Control Officer (TCO).
7. Emergency numbers are on the front cover of this
directory, dial “0” for operator assistance with emergency
calls.
RESponSibility OF Stu-iii
TELEphonE USERS
1. STU-III is a secure phone used for discussing unclassified
official use only and classified information up
to TOP SECRET. The key on the phone determines the
classification.
2. For STU-III service, call your unit security manager
within your organization.
REporting TELEphonE AND
voicE MAIL TROUBLES
When reporting telephone trouble on base, call the Telephone
Repair Office, at 925-2666, option #2 for voice mail trouble
and option #3 for telephone trouble. Only authorized telephone
maintenance personnel will install, remove, relocate
or modify base telephone equipment and wiring. Report any
indication of unauthorized tampering to the Security Police
and the Telephone Complex, Chief of Maintenance.
RESponSibility OF TELEphonE
control OFFICERS (tco)
1. Telephone Control Officers will perform their duties in
accordance with AFI 33-111, paragraph 10.
2. The maintenance of accurate listings is dependent
upon the information received from users. Report any
changes to your unit TCO as they occur. KEEP YOUR
TELEPHONE INFORMATION UP TO DATE. Unit TCOs
will send all changes via e-mail to the Base TCO.
REQUEST FOR TELEphonE SErvicE
Requests for official telephone service will be submitted
electronically to arrive at 802d CS/SCX at least 60 working
days prior to the date required. Submit requests on e-CRD
(Requirements Document) signed by the respective unit Telephone
Control Officer (TCO). An office diagram showing
locations of existing and proposed service must accompany
all service requests. For assistance regarding an official
telephone service request, contact the 802d CS/SCX at
925-0744. Discontinuance of service is the responsibility of
the user. The user must give prompt notice to 802d CS/SCX
to assure discontinuance of service on the date desired.
REQUEST FOR COMMErcial/
privatE TELEphonE SErvicE
The Commercial Telephone Company (AT&T) will handle commercial/private
telephone service requirements. Personnel
desiring this type of telephone service should contact the commercial
telephone company’s business office, (800) 288-2020.
For private telephone customer service and for commercial
telephone customer service, call (800) 499-7928.
Excavating
Prior to any excavating within the confines of Lackland AFB,
consult with the 802d CES/CEOI at 671-3533.
WESTErn UNION
1. Unofficial Western Union telegrams may be telephoned
direct to the Western Union Telegraph Company, (800)
325-6000, from any pay station located on base.
2. Unofficial messages and money order services are
available on Lackland, Building 2306 and at the San
Antonio main office, 129 W. Commerce St.
SEcurity
1. The base telephone system is NOT secure. DO NOT
discuss classified information over the telephone.
COMSEC is everybody’s business.
2. Military communications/base communications facilities
are subject to monitoring activities associated with
preserving the national security of our country.
3. Personnel who make unauthorized disclosures of
classified or sensitive official defense information
during the use of the telephone are subject to disciplinary
action.
4. Communications facilities of this Command have
been and will continue to be monitored by activities
concerned with Communications Security. All instruments
will have DD Form 2056 (Telephone Monitoring
Notification Decal) attached.
MINIMIZE
1. MINIMIZE is a condition imposed by commanders
to control and reduce electrical communications by
both message and telephone traffic, during exercises
or periods of emergency.
2. MINIMIZE notifications are first received by base communications
facilities which inform the base administration
office for dissemination through organizational
administrative channels.
3. When MINIMIZE is imposed; users of DoD electrical
communications facilities must determine that:
a. The information forwarded is required to avoid a
seriously detrimental impact on mission accomplishment
or safety of life.
b. Electrical transmission is the only way to get information
to the addressee in sufficient time to accomplish
its purpose.
4. Use authorized means of communications such as the
U.S. Mail, the Defense Courier Service or an individual
as a courier or messenger instead of electrical means
when MINIMIZE is imposed.
5. The Unit Commander and TCO will ensure immediate
understanding and compliance by staff members when
the orders to effect MINIMIZE is received. TCO’s will
only approve “MISSION ESSENTIAL.”
NEtwork CAPABILITY
Your telephone system is centrally located on Kelly USA.
Lackland AFB Operator Assistance...................................0
Lackland AFB Directory Assistance..............................113
59th MDW-Wilford Hall Ambulatory Surgical Clinic
.........................................................................292-7100
Randolph AFB..............................................99 + 652-1110
2012/2013 Joint Base San Antonio
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