San Antonio Military Telephone Directory - Air Force Housing

Randolph Air Force Base
b. If equipment is tampered with, it will be removed from
service immediately. Whoever willfully or maliciously
damages or destroys any of the works of any radio,
phone, cable station, system, or other means of communications
operated or controlled by the USAF,
whether constructed or in process of construction,
or willfully or maliciously interferes in any way with
the working or use of such line or systems shall be
fined not more than $10,000 or imprisoned not more
than 10 years or both. (Title 18, S 1362)
2. EXcaVATING. Consult with Communications Cable
Systems (902 CS/SCOW), 652-2881, prior to digging
ditches, post holes, excavation or construction of any
kind within the confines of Randolph AFB.
3. CARE OF TELEPHONE EQUIPment. The telephone
is a delicate instrument and needs proper treatment in
order to provide reliable service.
a. Apply only necessary pressure to the buttons of the
telephone; don’t pound on the buttons.
b. Don’t allow the handset cord to become twisted
and knotted.
c. Don’t alter, move, or affix devices to your telephone.
Ask your TCO to submit an ITNS Remedy
Requirement, whenever you need to relocate or alter
telephone equipment. Make your request well in
advance of the date by which you would like
the equipment moved.
d. Don’t attempt to fix your telephone. Call the
HELP desk, 652-2015, opt. 1, for the telephone
trouble desk.
e. To release the buttons on a telephone key set after
you hang up, use the HOLD button. Do not pound
the telephone or partially depress other buttons.
f. Don’t block telephone equipment cabinets, equipment
cross-connect blocks or telephone terminals
with desks, file cabinets and boxes of material,
etc. A minimum 3-foot clearance is required in
these areas.
g. Don’t attempt to clean the telephone instruments
using any “409” type spray cleaner. It will destroy
integral parts of your telephone. If a phone needs
cleaning, dampen a cloth with a mild cleaner and
rub lightly until clean.
h. Do not place your telephone on hold when you will
be out of the office or don’t want to be disturbed.
Doing this deprives another person of service and
ties up Central Office equipment. If a phone is placed
on hold for over 15 minutes, the telephone switch
computer automatically disconnects that line and
the user must call the HELP desk (652-2015,
opt. 1) to have it reconnected. Repeated misuse
of the HOLD feature can cause serious equipment
damage, and you risk having your telephone
removed. Call 652-7444 for features that offer
alternatives to placing your line hold.
4. use OF IMProPer LanGuaGE. The use of profane
or obscene language over the telephone is prohibited by
Federal and State statutes. It is a misdemeanor for anyone
to use the telephone as a means of conveying obscene or
indecent language or to make anonymous or repeated calls
to annoy, abuse, embarrass or harass. It is the responsibility
of all users to report any such activity to their security
sections. Failure to observe the law will constitute cause
for disconnecting telephone service.
COMMUNICATIONS SEcurity (comSEC)
Lax security concerning the telephone can range from
leaving the telephone off hook, saying more than what is
needed to be said, or attempting to “talk around” classified
information.
1. Telephones are not secure. Classified information
will not be discussed at any time during a telephone
conversation.
2. Personnel who make unauthorized disclosures of classified
or sensitive official defense information during
the use of the telephone are subject to disciplinary
action. (Title 18 U.S. Code)
3. Every telephone should have a DD Form 2056, Consent
to Telephone Monitoring decal Telecommunication
Monitoring Program. It warns people not to discuss
classified information on the telephone, and also
serves as legal authority for monitoring telephone
conversations.
4. Do not transmit classified information over unsecure
telecommunications systems. All DoD tele-communication
devices are subject to monitoring. Using DoD
telecommunication systems constitutes consent to
monitoring.
5. For assistance with COMSEC issues, contact 902 CS/
SCXS, C4 Systems Security, extension 652-2896.
STE (SEcurE TELEphonE EQuipmEnt)
To ensure the security of conversations involving classified
information, use a Secure Telephone Equipment – Third
Generation (STE). There are approximately 220 STEs
on Randolph AFB. STEs are part of a worldwide network
of encrypted secure voice communications for your
organization, other DoD activities, and certain non-DoD
offices. They can be used to discuss classified, sensitive
but unclassified (SBU), or unclassified information. The
use of STEs is controlled by access list, or letter from
commanders or division chiefs, together with proof of
security clearance and valid requirement. TDY personnel
and others not on an access list but having a need to use
the system must contact their sponsoring organization.
REporting TELEphonE TROUBLE
Report telephone trouble to the HELP desk, 652-2015,
opt. 1. Before reporting a problem, make sure it is not
due to someone leaving the receiver off the hook. Be
prepared to give the following information when calling
in a trouble report.
• Building number
• Room number
• Telephone number (in trouble)
• The nature of the trouble
• Number where you can be reached
1. Please don’t call someone else’s telephone trouble
unless you are able to furnish all of this information.
2. Telephone Systems technicians take trouble reports
in the order in which they are reported. The average
for closing trouble is no more than two days. Please
refer to the Job Control Number (JCN) assigned to your
trouble when checking on its status.
3. UNAUTHORIZED RELocations. PLEASE! DO
NOT attempt any do-it-yourself phone moving and
then report the lines out of order. Ask your TCO to
submit an ITNS Remedy Requirement, whenever
you need to relocate telephone equipment. Make your
request well in advance of the date by which you
would like the equipment moved.
4. PersonaL TELEPHONES. If you live on base
and have telephone trouble, call the HELP desk,
652-2015, opt. 1, before calling AT&T repair
service. However, the technicians do not maintain
personal instruments in base housing, only those
that are government issue.
5. After duty hours, report only mission essential
troubles.
6. Refer any questions about your telephone features,
class of service, or repair service to the HELP desk,
652-2015, opt. 1.
REQUESTS FOR TELEphonE SErvicE
1. OFFiciaL TELEPHone SERVice. Submit official
requests for telephone service (installations, moves,
special features, and equipment) on ITNS Remedy
Requirement, through Telephone Control Officers
to Telephone Survey (902 CS/SCOIS) 652-7444.
Telephone service requests that are simple in nature
and do not require the ordering of material are normally
processed and completed within 30 working
days, depending on the Telephone Systems Section’s
workload. Requests requiring material must be submitted
as far in advance as possible, as early as 6
months in cases where material must be ordered from
commercial companies, i.e., TIs, long-haul circuits,
1-800 service, calling cards, Centrex and commercial
business lines. Priority requests must be fully
justified, stating why the request must be completed
before other scheduled telephone work and signed by
one of the following:
a. Organizational Commander,
b. Director, or
c. Deputy Commander or Deputy Director.
2. UNOFFiciaL COMMERCIAL TELEPHONE SERVice.
a. Airman dormitory and base housing residents may
obtain commercial (private) telephone service by
contacting AT&T at (800) 464-7928 (toll-free).
b. Housing residents with existing telephone service
who wish to connect additional extensions
should contact Telephone Survey (902 CS/SCOIS),
652-7444. Telephone Systems will install the
extension(s) at no expense to the resident.
MINIMIZE
MINIMIZE is a condition imposed by commanders to reduce
the volume of electrical communications (both message
and telephone traffic) during exercises or periods of emergency/crisis.
It may be imposed DoD-wide, Air Force-wide,
Command-wide, or for given countries, states, or areas as
conditions warrant. During MINIMIZE conditions, vital and
relevant electrical communications must not be delayed,
and routine traffic must be drastically reduced.
1. MINIMIZE applies to ALL DoD communications systems,
including originators of card and tape traffic.
2. When MINIMIZE is imposed, users of DoD electrical
communications facilities must determine that:
a. The information to be forwarded is required to avoid
a seriously detrimental impact on mission accomplishment
or safety of life.
b. Electrical transmission is the only way to get information
to the addressee in sufficient time to accomplish
its purpose.
2012/2013 Joint Base San Antonio
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