Annual Report for the Public Administration 2004

■ Top organize systematic training of representatives of all administrations for the use and
application of IT – the answers to the inquiry show that many people from the administration are not
aware of what the e-Government ot an electronic service is.
■ To introduce a compulsory test for computer skills for the employees in the administration
and on the basis of the test results to develop a training programme for improvements of the
computer skills of the employees.
■ To plan the gradual replacement of all computers with processors of less than 600 MHz
frequency aimed to facilitate the transition to the e-Government.
■ To increase the bughets for It in the administration.
XII.9. e-Government
■ The percentage of the municipalities not committed to the process of building the e-
Government is still high (52%), but compared to the data from the last year it could be concluded
that there is wuite a progress in the commitment of the municipal administrations.
■ Still high is the number of the administrative structures in the public administration (190),
which have indicated that they have not developed strategic or operational plans for the introduction
of e-governance.
■ In 41% of the structures at central level and in 28% at municipal level the task for the
management of the process for the introduction of the e-Government has been entitled to “other”
employees but in this year we could expect that the tendency for the higher levels to undertake the
responsibilities will be preserved.
■ Compared to 2003 there is a clear tendency for the increase of the share of
administrations which have determined the role, the rights and the obligations for the
implementation of the e-Government projects.
■ Every fifth Bulgarian citizent expresses wirh to identify himself in an electronic way.
Recommendations:
■ The managers of the process for building the e-Government have to make a
transformation of the working processes in order to achieve good governance.
■ To make an analysis of the working processes in the administration in order to close
down the inefficient functions and to optimize the process of work through introduction of standards.
■ To build-up an integrated Internet-based system for delivery of administrative services by
providing the normative and organizational prerequisited for this.
■ To use the public-private partnership for attraction of the civil society in the governance.
■ To direct the projects related to the e-Government towards improvement of the
transparency, encouragement of the active civil participation in the governance process and
reduction of the administrative and financial burden.
■ To make efforts for overcoming of the traditional unwillingness for joint work of the
administrative structures.
■ To make use of the best practices.
■ To develop the courses and the training programmes in the field of e-Government.
■ To create a programme structure and organization of horizontal communication between
the heads of the IT units in the public administration.
XII.10. Projects supporting the modernization of the state administration
■ In 2004 Phare projects supporting the public administration reform were approved at an
amount of EUR 15 950 000.
2004 Annual Report for the Public Administration 113