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22 • Visit us @ www.ChampNews.com CMBA The Champion • Wednesday 1 May 2013
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Hospital praised
by the nation’s
most senior nurse
Report by Holly Rummens
THE nation’s most senior nurse has expressed
how Liverpool’s Heart and Chest Hospital is an
excellent example of patient care.
Jane Cummings praised the achievements of
staff at the hospital for the development of its
Patient Vision scheme at a conference in
Liverpool.
Ms Cummings, England’s Chief Nursing
Officer, said: “The work of everyone at
Liverpool Heart and Chest Hospital in
implementing their Patient Vision Experience
during the past three years is a great example
of best practice in today’s NHS.
“The work of the hospital fits perfectly with
Compassion in Practice – the three year vision
and strategy for nursing, midwifery and care
staff I launched at the end of last year.”
The Chief Nursing Officer’s speech to the first
ever UK Conference on Patient and Family
Centred Care highlighted that patient
mortality rates are lower in hospitals “where
staff have the opportunities to influence and
contribute to improvements at work.
Three years ago, Liverpool Heart and Chest
Hospital introduced its Patient Vision which
insisted upon a standard by which all activities,
clinical and non–clinical, are measured.
The vision is comprised of six steps to ensure
patient expectations are met, these are
Reputation, Arrival, Patient Contract, Stay,
Treatment and After Stay, the hospital have
given staff permission to challenge care if they
feel it doesn’t meet the hospital’s standards.
Both staff and patient experience have shown
significant improvements as a result.
Amongst the six steps initially used to sustain
patient care, the hospital also introduced many
other successful initiatives where they hold
events four times a year to gain feedback from
families and patients.
Some of the feedback that was introduced
included families being able to visit patients
freely in the hospital’s Critical Care Unit and
allowing families and patients help design a
new Day Unit and Inpatient ward.
Raj Jain, Chief Executive of Liverpool Heart
and Chest Hospital, said: ”As we say at LHCH,
we are the visitors in our patients’ lives, not
their relatives. By ensuring that our patients
and their loved ones are treated as partners in
their healthcare journey, we will continue to
provide them with the finest possible standards
of care and continue to improve their
individual outcomes.“
The conference also heard from patients who
had experienced first hand the hospital’s
Patient Vision in action.
holly.rummens@champnews.com