ISOCAM Interactive Analysis User's Manual Version 5.0 - ISO - ESA

Appendix J
Reporting problems and suggestions
J.1 Problems with CIA software
If you encounter problems with CIA, which were verified by the local contact point, then please
submit a Software Problem Report (SPR). The template can be found in the following section
or in the /doc subdirectory of the CIA installation as spr.txt.
Fill in the appropriate template and e-mail it to:
helpdesk@iso.vilspa.esa.es
Please give adequate information to allow for the conditions which caused your problem to
be reproduced. Keeping a journal (IDL’s JOURNAL command) should help. Also, please keep
your data and be prepared to make it available to us – it may be required to reproduce and
correct the reported bug.
Please keep in mind that CIA V5 is the legacy version of CIA, and, in principle, no manpower
for further maintainence is available. CIA is delivered as source code, so if you have the necessary
IDL knowledge and can fix the bug (or implement the required additional functionality) on your
own, then please furnish us with the modifications. By doing so you will not only help us, but
the CIA community as a whole.
J.1.1
Template for a Software Problem Report
ISOCAM INTERACTIVE ANALYSIS SOFTWARE PROBLEM REPORT
NUMBER:
SPR TITLE:
ORIGINATOR:
ISSUE DATE:
VERSION:
ENVIRONMENT:
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