User Manual - cochlear implant HELP

Nucleus Freedom Sound Processor
Other problems
You may encounter some other problems that the H
messages, indicator light and tone don’t directly refer to. Take
the following steps to try to fix the problem.
If there is still a problem after you have made all the checks,
contact your clinician. The Sound Processor should only be
repaired by a person authorised by Cochlear Limited.
1. No sound
If sound stops, check which H message is showing and follow
the suggestions in the Help message table.
If the H4 message is showing:
• Turn the Sound Processor off and then on.
• Increase the microphone sensitivity or volume level.
If the level is very low, (around 0), and you are in a very
quiet room, the H4 message may show.
If no sound is heard, and the H4 message remains, reset
the level to the original position by pressing all three
buttons for more than one second.
• Try using the Sound Processor either with the in-built
telecoil or an accessory, when available. If sound is heard
(and the indicator light flickers if activated), when the
in-built telecoil or accessory is used, then there is
probably a problem with the Sound Processor’s
microphone.
If you can hear sound while using any of these options,
you can use the lapel microphone with your Sound
Processor until you are able to return it to your clinician
for repair.
• Have a hearing person use the monitor earphones to
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