Carrier Compressors Service Guide

1.5 — Service Billing and CreditReturns of in-warranty parts should be made to thesame Local Carlyle Distributor who supplies thesereplacement parts.Local Carlyle Distributors will sell parts and servicecompressors only to credit-approved accounts (exceptfor cash sales).1.6 — Green Carpet Program, Parts and Stocking PolicyThe Carlyle Green Carpet program is a free servicecreated to assist users in obtaining service replacements.The Green Carpet Program supports replacementcompressors for reported installations, ensuringavailability at the designated distributorship closest tothe end-user’s location. Green Carpet Customer ServiceRepresentatives can provide assistance in locating thenecessary distributor 24 hours a day, 365 days a year.• U.S.A., Puerto Rico - 1 (800) GO-CARLYLE(462-2759)• Canada - 1 (800) 258-1123• Mexico - 001 (800) 462-27592.0 — START-UP, TROUBLESHOOTING,AND SERVICE2.1 — Technical Assistance - Carlyle OEMCompressorsCarlyle Compressor Division sells compressors toOEMs (Original Equipment Manufacturers) that designand build the finished system. The OEM is the expert10