On the Design of Flight-Deck Procedures - Intelligent Systems ...

More documents

Recommendations

Info

REFERENCESAviation Week and Space Technology . (1992a). Mission Control saved Intelsat rescue from software,checklist problems. 136(21), p. 78-79.Aviation Week and Space Technology . (1992b). 777 design shows benefits of early input fromairlines. 137(15), p. 50.Braune, R. J. (1989). The common/same type rating: Human factors and other issues (SAE TechnicalPaper Series No. 892229). Society of Automotive Engineers: Warrendale, PA.Byrnes, R. E., and Black, R. (1993). Developing and implementing CRM programs: the Deltaexperience. In E. L. Wiener, B. G. Kanki, and R. L. Helmreich (Eds.), Cockpit resourcemanagement. San Diego: Academic Press.Chute, R. D., and Wiener, E. L. (in preparation). Cabin-cockpit communication II: Shall we tell thepilots?Deal, T.E., and Kennedy, A. A. (1983). Culture: A new look through the old lenses. Journal ofApplied Behavioral Sciences, 19(4), 498-505.Degani, A. (1992). On the typography of flight-deck documentation (NASA Contractor Report177605). Moffett Field, CA: NASA Ames Research Center.Degani, A., and Wiener, E. L. (1990). The human factors of flight-deck checklists: The normalchecklist (NASA Contractor Report 177549). Moffett Field, CA: NASA Ames Research Center.Degani, A., and Wiener, E. L. (1991). Philosophy, policies, and procedures: The three P's of flightdeckoperations. In R. S. Jensen (Ed.), Proceeding of the Sixth International Symposium onAviation Psychology Conference (pp. 184-191). Columbus, OH: The Ohio State University.Degani, A., and Wiener, E. L. (1993). Cockpit checklists: Concepts, design, and use. HumanFactors, 35(2), 345-359.Duke, T. A. (1991). Just what are flight crew errors? Flight Safety Digest, 10(7), 1-15.Glines, C. V. (1992, August). Pointing a finger at altitude deviation. Air Line Pilot, 61, pp. 12-16,55.Hackman, J. R. (1993). Teams, leaders, and organizations: New directions for crew-oriented flighttraining. In E. L. Wiener, B. G. Kanki, and R. L. Helmreich (Eds.), Cockpit resourcemanagement. San Diego: Academic Press.Hammond, K. R., and Adelman, L. (1976). Science, values, and human judgment. Science, 194, 389-396.Hendrick, H. W. (1987, February). Macroergonomics: A concept whose time has come. HumanFactors Society Bulletin, 30(2), 1-3.Howard, R. (1990). Value make the company: An interview with Robert Hass. Harvard BusinessReview, September-October, pp. 133-144.Hughes, D. (1992, April 13). Air Canada expects ETOPS success to bring faster approvals in future.Aviation Week and Space Technology , 137, pp. 51-52.Johnston, A. N. (1991). An introduction to airline operating procedures (Aer Lingus trainingdocument). Dublin Ireland: Aer Lingus.Johnston, A. N. (1993). CRM: Cross-cultural perspectives. In E. L. Wiener, B. G. Kanki and R. L.Helmreich (Eds.), Cockpit resource management (pp. 367-393). San Diego: Academic Press.54
Kyllonen, P. C., and Alluisi, E. A. (1987) Learning and forgetting facts and skills. In G. Salvendy(Ed.), Handbook of human factors (pp. 124-153). New York: John Wiley & Sons.Landau, M., and Stout, R. (1979). To manage is not to control: Or the folly of type II errors. PublicAdministration Review, 39, (March/April 1979), 148-156.Laudeman, I. V., and Palmer, E. A. (In preparation). Quantitative measures of task-load and taskschedulingin the analysis of aircrew performance. To be published as a NASA report.Lautman, L., and Gallimore, P. L. (1987). Control of the crew caused accident: Results of a 12-operator survey. Boeing Airliner, April-June, 1-6.Lyall, E. A. (1990). The effects of mixed fleet flying of B-737-200 and B-737-300. Unpublisheddoctoral dissertation, Arizona State University: Tempe.Miller, R. A. (1985). A system approach to modeling discrete control performance. In W. B. Rouse(Ed.), Advances in man-machine systems research. Greenwich, CT: JAI Press.Mitchell, C. M., and Miller, R. A. (1986). A discrete control model of operator function: Amethodology for information display design. IEEE Transactions on Systems, Man, andCybernetics. 16(3), 343-357.Monan, W. P., and Cheaney E. S. (1990). Safety consequences of economic pressures in the cockpit.Draft of a NASA Contractor Report, Battelle/ASRS, Mountain View, California.Mosier, K. L., Palmer, E. A., and Degani, A. (1992). Electronic checklists: Implications for decisionmaking. In (Ed.), Proceedings of The Human Factors Society 36th Annual Meeting Conference(pp. 7-11). Atlanta, GA. Santa Monica, CA: Human Factors Society.National Transportation Safety Board. (1988). Northwest Airlines. DC-9-82 N312RC, DetroitMetropolitan Wayne County Airport. Romulus, Michigan. August 16, 1987 (Aircraft AccidentReport, NTSB/AAR-88/05). Washington, DC: Author.National Transportation Safety Board. (1989). Delta Air Lines, Boeing 727-232, N473DA.Dallas-Fort Worth International Airport, Texas. August 31, 1988 (Aircraft Accident Report,NTSB/AAR-89/04). Washington, DC: AuthorNational Transportation Safety Board. (1990a). United Airlines Flight 232, McDonnell Douglas DC-10-10, Sioux Gateway Airport, Sioux City, Iowa. July 19, 1989. (Aircraft Accident Report,NTSB/AAR-90/06). Washington, DC: Author.National Transportation Safety Board. (1990b). USAir, Inc., Boeing 737-400, N416US. La GuardiaAirport. Flushing, New York. September 20, 1989 (Aircraft Accident Report, NTSB/AAR-90/03).Washington, DC: Author.National Transportation Safety Board. (1991). Aircraft accident report: MarkAir, inc. Boeing737-2X6C, N670MA. Controlled flight into terrain. Unalakleet, Alaska, June 2, 1990 (AircraftAccident Report, NTSB/AAR-91/02). Washington, DC: Author.Orasanu, J. M. (1993). Decision-making in the cockpit. In E. L. Wiener, B. G. Kanki, and R. L.Helmreich (Eds.), Cockpit resource management. San Diego: Academic Press.Orlady, H. W. (1989, January). The professional airline pilot of today: all the old skills --- and more.In Proceedings of the International Airline Pilot Training Seminar conducted by VIASAAirlines and the Flight Safety Foundation. Caracas, Venezuela.Parasuraman, R., Molloy, R., and Singh, I. L. (1991). Performance consequences of automationinduced“complacency”. (Technical Report No. CSL-A-91-2). Cognitive Science Laboratory,Catholic University, Washington.Perrow, C. (1984). Normal accidents. New York: Basic Books.55
Page 2 and 3:
TABLE OF CONTENTSSUMMARY ..........
Page 4 and 5:
1. INTRODUCTIONWhen we try to pick
Page 6 and 7: Hendrick (1987) states that human f
Page 8 and 9: influenced by the individual philos
Page 10 and 11: 3. THE FOURTH P: PRACTICES3.1. AN E
Page 12 and 13: To summarize, the ultimate factor t
Page 14 and 15: Humor. Humor is closely related to
Page 16 and 17: technical deficiencies, induce work
Page 18 and 19: operations and the philosophy of th
Page 20 and 21: 5.3 MERGERS AND ACQUISITIONSMergers
Page 22 and 23: Figure 7. A Boeing B-757 checklist
Page 24 and 25: e made. Consider, also, the followi
Page 26 and 27: flight operations, the philosophy m
Page 28 and 29: 5.7.3 Technique and PoliciesAny giv
Page 30 and 31: For example, one company constantly
Page 32 and 33: 6. ISSUES IN PROCEDURE DESIGN6.1 CO
Page 34 and 35: solution involves “anchoring” a
Page 36 and 37: On August 19, 1980, a Saudi Arabian
Page 38 and 39: 3. The procedures allow the other a
Page 40 and 41: coordination of tasks between agent
Page 42 and 43: Similarly, it has been a common pra
Page 44 and 45: 7.1.3 Structure of ProceduresAs men
Page 46 and 47: mission simulation (see Wiener et a
Page 48 and 49: felt that this is an efficient tech
Page 50 and 51: esponse. The PF, therefore, can con
Page 52 and 53: 7.5.1 Cross-fleet StandardizationCr
Page 54 and 55: 1. Training department (for both pi
Page 58 and 59: Perrow, C. (1986). Complex organiza
Page 60 and 61: APPENDICESAppendix 1 - Guidelines f
Page 62 and 63: 14. In managing automated cockpits,
Page 64 and 65: APPENDIX 3 - QUESTIONS ASKED OF FLI
Page 66 and 67: APPENDIX 5 - QUESTIONS ASKED DURING
Page 68 and 69: 8. Change in operational environmen
show all

On the Design of Flight-Deck Procedures - Intelligent Systems ...

Create successful ePaper yourself

Delete template?

Save as template?