On the Design of Flight-Deck Procedures - Intelligent Systems ...

APPENDIX 3 - QUESTIONS ASKED OF FLIGHT MANAGEMENTThe following is a list of questions that were asked during our meetings with flight managementpersonnel at each of the participating airlines:1. Is there an overall philosophy that makes this airline different from other airlines?2. Suppose you had the same job at another airline. In what way would the concept of operationsdiffer?3. Where does philosophy influence policies?4. How are the policies of flight department affected by highest level of management?5. How do top-level management policies become formed and move down the ranks?6. Why do you take a Boeing procedure and change it?7. We recognize that the bottom line affects everything in the industry since deregulation. How isthis incorporated into the flight department policies (fuel, on-time departures, maintenance)?8. What influence do the pilot representatives committee have on policies?a. What is your relationship with pilot representatives committees?b. Do you feel that your relation to pilot representatives committees is adversarial orcooperative?9. What are your policies with regards to automation and its use?10. What is currently the process for feedback from the “line” about procedures, does this reachyour desk?11. What is the lowest level of detail that you get involved in regarding flight deck procedures?12. What is the biggest challenge in your job?13. What can we do to help your company?62