measure and monitor the processes and report results ... - Refresco.de

Business review 2010
People and organization
At Refresco we believe that our human capital and our business
intelligence are our key assets. They give us our competitive
edge in a market where a company like ours is to compete on
many levels. Of course, our size brings economies of scale, but
what really makes the difference is the competence of our
people to catch market opportunities and streamline operational
processes to perfection. As a cost leader, Refresco continuously
needs to make processes smarter and more flexible. Innovative
production lines and systems can be bought by our competitors
too, but it is our production staff who work in the most efficient
and effective way possible. Having the right people and the
right processes is of fundamental importance to our success.
Refresco is led by a small team of enthusiastic, entrepreneurial
managers with a very performance­ and result­driven approach.
Each team member has a high level of independence and free­
dom to execute individual ideas that contribute to company
results. What connects them is their deep understanding of the
business and their can­do attitude. They make decisions based
on trust in each other and in their own gut feeling.
The Refresco organization is based on strong and empowered
profit­responsible business units, of which there are currently five
in different geographical locations. In compliance with our business
philosophy, we keep the lines between Refresco Group and
the business units simple and short, avoiding red tape. By doing
so, the Refresco Group management team can closely guide and
support the unit management to guarantee quick decision­making.
In 2010, the average age of Refresco employees was 42.
Following acquisitions, the average number of employees in
the Refresco Group increased from 2,318 to 2,527 full­time
equivalents.