The Case Study - Seylan Bank

Seylan Bank PLC Annual Report 2009 109CustomersThe Bank’s products are geared towards meetingthe goals and aspirations of its customers. TheBank is in constant touch with its customersthrough a variety of processes.Dedicated relationship managers oversee highnet worth customers. The Bank’s employees provideadvice and other support to all our customers on aregular basis.2009 2008Rs. ’000 Rs. ’000Value AddedIncome Earned by Providing Banking Services 22,496,007 24,599,015Cost of Services (16,308,349) (18,193,869)Value Added by Banking Services 6,187,658 6,405,146Non-Banking Income 658,522 647,194Provision for Bad Debts (2,183,132) (2,467,187)4,663,048 4,585,1532009 2008Rs. ’000 Rs. ’000 % Rs. ’000 Rs. ’000 %Value AllocatedTo EmployeesSalaries, Wages and Other Benefits 2,342,563 50.24 3,361,212 73.31To Providers of CapitalDividends to Shareholders 6,238 0.13 255,900 5.58To GovernmentIncome Tax 349,271 –Stamp Duty 63,007 65,053VAT 176 38,022VAT on Profit 561,440 243,055Debits Tax 16,890 990,784 21.25 14,673 360,803 7.87To Expansion and GrowthSurplus/(Deficit) 543,301 (100,659)Depreciation 786,400 1,323,463 28.38 707,897 607,238 13.244,663,048 100.00 4,585,153 100.00