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Upgrading of N1 Highway Between Tetteh Quarshie Interchange and Mallam Road Junction, Accra, Ghana.Resettlement Action Plan (RAP), Lot 2Other alternative relocation sites at Nii Boi Man and Kwashieman were investigated butultimately rejected. Nii Boi Man was too small, had heavy encroachment and was locatedunder overhead high tension power lines. Kwashieman includes an uncontrolled wastedumping area on a steep slope and is also under overhead high tension power lines. Thus thesesites are not viable without expensive and time consuming remediation, utility relocation andresettlement planning and implementation.Water Tankers AssociationThe Water Tankers Association located at Kwashieman and within the 82m width ROW, has 4water hydrants for their operations. Two (2) are located within the ROW and the other 2further down outside the ROW. These were constructed by Aqua Vitens Rand Limited (AVRL),the main Water Distributor/Supply Company in Ghana and also the main water suppliers for theAssociation.The Water Tankers supply water to places where AVRL’s services are lacking. Water Tankerservices extend beyond the Greater Accra Region; they go as far as to Cape Coast in the CentralRegion and Aburi in the Eastern Region. The filling in of this gap requires that AVRL will have toconstruct water hydrants at a place where they feel will be convenient for the Association.MiDA will formally request the relocation of the Water Tankers Association and the relocationwill be done by AVRL Accra West Regional Officeto a site with necessary water supply and workarea at no cost to the affected parties.Tipper/Cargo Co-operative Transport AssociationMallam Junction Tipper/Cargo Co-operative Transport Association located within the 82 meterROW, located there because of the quarry carried out at Kokroko some years ago. Theirpresence there now no longer depends on the quarry but on their long association with theplace. They convey sand, laterite and stones to most of the communities around as well asgeneral goods to various parts of Ghana.Since they are not located at the source of the goods or materials they deal with, thisAssociation only needs space that can be accessed by their customers and the general public.For a short term solution, the Association will join the Mallam-Junction mini-bus station.6.6 GRIEVANCE PROCEDURESGrievance procedures have been prepared as a guide for handling all grievances that will occurduring the implementation of the RAP.53
Upgrading of N1 Highway Between Tetteh Quarshie Interchange and Mallam Road Junction, Accra, Ghana.Resettlement Action Plan (RAP), Lot 26.6.1 The Grievance Procedures1. Two Grievance Committees will be set up in the corridor at Kwashieman andAbekaLapaz. The committee located at AbekaLapaz will receive complaints from PAPs insections 3 and 4, which correspond to AbekaLapaz, Apenkwa, Akweteman and NiiBoiTown. The Kwashieman Grievance Committee in section 2 will serve PAPs inKwashieman and Odorkor Official Town as well as those from Awoshie, North Odorkorand Mallam in section 1.2. Each committee will have nine (9) members. The members will be representatives fromMiDA, GHA, AMA Sub-metropolitan area office at Okaikoi North or Ga South, GhanaChamber of Commerce, an NGO/CSO nominated by the Ghana Association of Privateand Voluntary Organizations in Development (GAPVOD) and four (4)PAPs from thevarious sections.3. A grievance from a PAP will be reported to the committee either in writing or berecorded by the secretary of the committee.4. A complainant is allowed to procure the services of an independent valuer at no cost tothe PAP, who would help that person determine an acceptable compensation. This canbe presented to the committee as a grievance.5. The grievance committee will investigate the compensation complaints as follows:• Determine if they are PAPs entitled to reinstatement using the database available orif necessary, visit their location and determine if they fall within the Right- of- way.• Using components applied in the Entitlement matrix to determinecompensation/reinstatement assess if PAP has been adequately compensated.6. The Grievance Committee will investigate the reinstatement complaints as follows:• Determine if they are PAPs entitled to reinstatement using the database available,or if necessary visit their location and determine if they fall within the Right-of-Way.• Determine if the appropriate reinstatement due to the particular category of PAPhas been given.• For those who do not qualify for particular options they are demanding, explain thebasis for giving that particular option7. The Grievance Committee will investigate the complaints concerning processes asfollows:• Determine location and type of activity complainant is involved in using the database available or visits their business location to determine if their complaint hasmerit.54
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CHAPTER ONEINTRODUCTION1.1 BACKGROU
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