to using your Nokia 3120 - Orange

guideto using your Nokia 3120

welcomeThis guide provides you with all the information you need touse your phone, from making a call to texting a friend.You can also find out more about the wide range of servicesoffered by Orange to keep you in touch and informed whetheryou’re at home, at work or abroad.So that you can make your first call please take a fewmoments to register with Orange. Thank you

contentsinsert your SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 0insert and charge your battery. . . . . . . . . . . . . . . . . . .1 1registration - pay monthly customers . . . . . . . .1 2if your phone wasn’t re g i s t e red withOrange when you bought it, follow thesimple steps below. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 2registration - pay monthly customers . . . . . . . .1 3registration - pay as you go customers. . . . .1 4if your phone wasn’t re g i s t e red withOrange when you bought it, follow thesimple steps below. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 4registration - pay as you go customers. . . . .1 51 get to know your phoneswitch your phone on. . . . . . . . . . . . . . . . . . . . . . . . .1 9make your way around the menus. . . . .1 9make your selection . . . . . . . . . . . . . . . . . . . . . . . . . . .1 9e x p l o re the menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 0symbols on your display. . . . . . . . . . . . . . . . . . . . .2 22 make callschoose whether you answer acall or not. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 6choose how to take your calls . . . . . . . . . . .2 6redialling a number. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 6take two diff e rent calls at thesame time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 7put a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 7speak to someone privately duringa call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 8call back a missed number . . . . . . . . . . . . . . . .2 8hide your number when youmake a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 83 manage your contactss t o re the names and numbersof your friends, family and colleaguesin your phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 0delete unwanted contacts fromyour phonebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 3It's a good idea to copy numbersf rom your SIM Card to your phone . . . .3 4send and receive contactinformation between phones. . . . . . . . . . . . . .3 4keep your phonebook organised bydividing your contacts into gro u p s. . . . .3 5call your favourite numbers withouthaving to enter your phonebook. . . . . . . .3 5backup your SIM Carda d d ress book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 74 manage your callsAnswer Phone Call Return. . . . . . . . . . . . . . . . .4 0what happens when you get anAnswer Phone message? . . . . . . . . . . . . . . . . . .4 0listening to your Answer Phonem e s s a g e s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 0use Answer Phone shortcuts tomanage your messages eff i c i e n t l y. . . . .4 1personalising your Answer Phoneg re e t i n g. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 1set up an Answer Phone PIN. . . . . . . . . . . . .4 2listen to your Answer Phonemessages from any other phone,even while abro a d. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 2when you can’t take your calls,why not divert them?. . . . . . . . . . . . . . . . . . . . . . . . . .4 3m o re information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 4c o n t rol the numbers that can becalled from your phone . . . . . . . . . . . . . . . . . . . . . .4 4Call barring can be used selectivelyto bar outgoing and incoming calls. . . .4 5speak with up to five other peopleat the same time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 5keep your business and personallives separate by using twod i ff e rent lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 6find out who has called youand when . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 7keep an eye on how long youspend on your calls. . . . . . . . . . . . . . . . . . . . . . . . . . . .4 85 messaginge x p l o re a new world of messageswith Photo Messaging. . . . . . . . . . . . . . . . . . . . . . . .5 0text messages are fun, quickand convenient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 2how do I know which symbols areavailable on which keys?. . . . . . . . . . . . . . . . . . . .5 2save time using predictive text input . .5 3send the same text message tom o re than one person. . . . . . . . . . . . . . . . . . . . . . . .5 3write messages faster using textt e m p l a t e s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 5to read a text message . . . . . . . . . . . . . . . . . . . . . .5 6message folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 745

6 Orange World and multimedia servicesOrange Wo r l d. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 0how to visit Orange World . . . . . . . . . . . . . . . . .6 0fun with Orange Wo r l d. . . . . . . . . . . . . . . . . . . . . . .6 0keep up to date with Orange Wo r l d. . .6 0Orange World is here to help . . . . . . . . . . . . .6 1b rowser settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 1read your emails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 1bookmark your favourite sites . . . . . . . . . . . .6 2empty your cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 2resetting wap. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 3what are my Orange wap settings? . . .6 3set up text alerts for sports re s u l t s ,h o roscopes, news andlottery numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 4voice services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 5access information direct fromyour phone's Orange Plus menu . . . . . . .6 5Orange Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 5Call Orange enables you to…. . . . . . . . . . . .6 6Orange Plus Payasyougo enablesyou to... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 7what can I do with Pay as you go?. . . .6 77 your phone’s additional featuressetting the time and date . . . . . . . . . . . . . . . . . . .7 0use your phone’s organiser toremind yourself of important events . . .7 0keep track of your time and finances. .7 1add exciting new accessories to yourphone using Pop-Port . . . . . . . . . . . . . . . . . . . .7 28 personalise your phonedownload applications . . . . . . . . . . . . . . . . . . . . . . .7 4change your phone’s sounds anddisplay to suit your mood. . . . . . . . . . . . . . . . . . .7 5set a screen saver to appearwhen you are not using your phone. . .7 5always be alerted to a call or atext message in the mosta p p ropriate way. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 6c reate a shortcut to yourfavourite functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 7change the way your phonebehaves in seconds . . . . . . . . . . . . . . . . . . . . . . . . . . .7 8c reate a new look phone bychanging its covers . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 89 have fun on your phoneplay a game on your phone . . . . . . . . . . . . . . .8 0wap games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 01 0 I n t e rnational servicesOrange International services forpay monthly customers. . . . . . . . . . . . . . . . . . . . . .8 2pay monthly check list beforeyou travel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 3Orange International services forpay as you go customers. . . . . . . . . . . . . . . . . . .8 4pay as you go check list beforeyou travel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 5when you go abroad, you need toselect the partner network to use . . . . . .8 6using your Answer Phone abro a d. . . . . .8 6using GPRS abro a d. . . . . . . . . . . . . . . . . . . . . . . . . . .8 711 e n s u re your phone is secureOrange Care. ......................................90p rotecting your phone. .......................90how to claim:. .....................................91m a n u f a c t u re r s ’ warranty. ....................91e n s u re that only authorisedpeople can use your phone ...............92security code protects your phoneagainst unauthorised use ...................93avoid accidental calls using theautomatic key lock .............................941 2 re f e re n c ere f e re n c e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 61 3 contact Orangecontact Orange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 6 4further information . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 6 56 7

with the 3 1 2 0you can...■talk handsfre e f rom acro s sthe room with yours p e a k e r p h o n e■download ringtones andp i c t u res with Orange Wo r l dto personalise your phone■stay informed with thelatest news and re v i e w susing Orange Plus■b rowse new and impro v e dOrange wap services usinga GPRS connection■download Javaapplications for newgames and tools onyour phone■send photo messagesto share your life with friends8the 3120 – puts the fun into functional

insert your SIM Cardinsert and charge your battery1 insert your SIM cardYour new SIM Card may already have beeninserted when you bought your phone.If not, remove the SIM Card by carefullypushing it out from the credit card sizedSIM carrier.Slide your card under the metal holder onyour phone, with the gold contacts facingdownwards. Make sure that the cut offcorner of the SIM Card is in the top left.3 Remove the battery cover and battery andlift up the SIM C a rd holder. Insert your SIMC a rd so that the cut off corner is at thebottom of the holder, and the goldcontacts of the card are facing down.4 Push the SIM C a rd holder down until itclicks into placeNote: If you’ve upgraded your phone youmust insert your new SIM Card to useMulti Media Messaging. Your Orangephone number will not change.insert the battery1 Keep the + and - on the top of thebattery facing the + and - of the phone.2 Slide the battery onto the contact pointsand press it down until it clicks into place.3 Slide the battery cover into place.remove the battery and cover1 Press the release key and gently slidethe battery cover from the phone.2 Lift the battery out of the phone.be three hours if the batteryis completely flat. You canmake calls while charging aslong as you have registeredwith Orange, although thismay increase the timeneeded to fully chargeyour battery.1 Plug your charger into amains socket.2 Insert the lead into thesocket on the base ofyour phone. The batteryindicator on the right-hand side of thedisplay will show up to seven barswhile charging. Do not remove thebattery covers while charging.3 To remove the charger socket, pull thelead away from the phone.charge the batteryThe first charge must be for a minimum ofthree hours in order to achieve optimumperformance. Subsequent charges shouldRechargeable batteries have a limitedlifespan and Orange recommends that youpurchase a new one every year. Call theOrange accessories hotline on0500 178 178 for more details.1011

egistration - pay monthly customersregistration - pay monthly customersif your phone wasn’t re g i s t e red withOrange when you bought it, followthe simple steps belowbefore you callWhen you apply to register on the OrangeNetwork, you and Orange agree to bebound by the Orange terms and conditionsset out in the back of this guide. Pleasetake time to read and consider them beforeyou register.switching your phone onSwitch your phone on by pressing andholding at the top of your phone.registrationPlease call Orange Customer Services on980 from your Orange phone or07973 100 980 from any other phonebefore you make any other calls. This onlyapplies if your phone was not registered atthe time you bought it.12While speaking with Orange CustomerServices, you will be asked whether youwish to receive any marketing material fromOrange. By answering Yes, Orange willkeep you informed of any special offers orpromotions which could save you money,and make you aware of new services andproducts that could be useful to you.If you answer No, Orange will notcommunicate with you unless it is inconnection with your own account.If you change your mind at any time,simply call 150.During your first call to Orange CustomerServices you will be asked for the followinginformation:1 The 15-digit serial number or IMEI numberThis is inside your phone underneaththe battery.2 The SIM Card numberThis is on the SIM Card itself.8 9 4 4 1 23 A password for security purposes4 Your addressyour Orange phone numberThis is given to you either when you buyyour phone or when you call to register.SIM updateWhen your phone is registered you willreceive one or more SIMupdates. They willarrive as text messages and the messageSIM Update will appear on the display.upgrade registrationIf you are already an Orange customer andwish to register an upgraded phone, pleasecall 0800 079 0027 from any other phonebefore you make any other calls. This onlyapplies if your phone was not registered atthe time you bought it.acknowledging and deleting yourSIM updateIf your phone is switched on when themessage arrives you will hear a tone andsee 1 message received. If your phone isswitched off when your SIM update arrives,you’ll hear the tone and see when youturn the phone on.1 Press the left soft key under Show toopen and read the message.2 When you have read the message pressthe left soft key under Options.3 Highlight Delete then press the left softkey under Select. Press OK.4 You should turn your phone off and backon again. This will enable you to makeyour first call.13

egistration - pay as you go customersregistration - pay as you go customersif your phone wasn’t re g i s t e red withOrange when you bought it, followthe simple steps belowbefore you callWhen you apply to register on the OrangeNetwork, you and Orange agree tobe bound by the Orange terms andconditions set out in the back of this guide.Please take time to read and considerthem before you register.switching your phone onSwitch your phone on by pressing andholding at the top of your phone.registrationTo register please call 0800 079 0006from any other phone or log on tohttp://www.orange.co.uk/talkplans/payasyougoOnce you have registered, Orange willcredit your phone with free talk time sothat you can start enjoying your Orangephone straight away. This is valid for 30days from registration.While speaking with Orange CustomerServices, you will be asked whether youwish to receive any marketing material fromOrange. By answering Yes, Orange willkeep you informed of any special offers orpromotions which could save you money,and make you aware of new services andproducts that could be useful to you.If you answer No, Orange will notcommunicate with you unless it is inconnection with your own account.If you change your mind at any time,simply call 450.During your first call to Orange CustomerServices you will be asked for the followinginformation:1 The 15-digit serial number or IMEI numberThis is inside your phone underneaththe battery.2 The SIM Card number .This is on the SIM Card itself.8 9 4 4 1 23 A password for security purposes.4 Your address.5 A four-digit identity code of your choiceYou will need to quote this each timeyou call Customer Services.your Orange phone numberThis is given to you either when you buyyour phone or when you call to register.SIM updateWhen your phone is registered you willreceive one or more SIMupdates. They willarrive as text messages and SIM Updatewill show on the display.acknowledging and deleting yourSIM updateIf your phone is switched on when themessage arrives you will hear a tone andsee 1 message received. If your phone isswitched off when your SIM update arrives,you’ll hear the tone and see when youturn the phone on.1 Press the left soft key under Show toopen and read the message.2 When you have read the message pressthe left soft key under Options.3 Highlight Delete then press the left softkey under Select. Press OK.4 You should turn your phone off and backon again. This will enable you to makeyour first call.1415

get to knowyour phone1■■■Keys and navigationExplore the menusSymbols on your display16

get to know your phoneget to know your phonesoft keythe function of thesechange according towhat you are doinganswer a callto answer a call orto make an outgoing callOrange Wo r l dp ress and hold to openthe Orange homepagecharger socket18power keyp ress and hold toswitch your phone onend a callto end a call or, if yourphone is ringing, tobusy a call and divertit to your OrangeAnswer Phones c roll keysto move through the menuoptions, to access yourphonebook and to adjustthe volume of your callsP o p - P o r t T Mto connect headphonesand other accessoriesswitch your phone onTo switch your phone on press andhold the power button , which is on thetop of your phone.When you switch your phone on for thefirst time you will be required to enter thetime and date.Enter the time in 24hr format using thekeypad and press the soft key underOK. Enter the date in the same way andpress under OK again.make your way around the menusTo enter the menus, press under Menu.Use the and keys to find your wayaround the menus. Each menu has its ownset of submenus. Have a look at the menumap overleaf for a breakdown of thesubmenus.make your selectionThe soft keys control how you choose afunction. On your display you will see whatfeature the soft key controls, depending onwhat you are doing at the time. So, forexample, from the main display the left softkey will access Menu and the right softkey will access your contacts list.To select an item from a menu, scroll tothat item using the and keys.When the item is highlighted pressunder Select. From inside the menus,press the right soft key to return to theprevious screen.You can also access some of yourfeatures directly from the main display.Press to write a text message.Press to open your Calendar.Press or to open your phonebook.Press to open a list of dialled calls.Press to return to the main display atany time from within any menu.19

get to know your phoneget to know your phonee x p l o re the menus* only shows when accessories are connected2021

get to know your phonesymbols on your displayCallsAntennaThe more bars visible, the strongerthe signalBattery levelThe more bars visible, the morebattery powerLocked keypadHeadset connectedGPRS is activeCall in progressCall on hold *D Data call– – – Call waiting *22Answer Phone message receivedAnswer Phone message received onLine 1 *Answer Phone message received onLine 2 *Answer Phone message received onLine 1 and Line 2 *Line 1 indicator * (may not alwaysappear)Line 2 indicator *Line divertedHow do I change my phone’s ring tone?1 Press under Menuto enter the mainmenu. Scroll to highlight Settings and pressunder Select.2 Scroll to Tone settings and press Select.Select Ringing tone.3 Scroll through the tones and press Selectwhen you come to the one that you want.Line 1 diverted *Line 2 diverted *Line 1 and Line 2 diverted *MessagesPhoto Message receivedText message receivedIf flashing, the memory is fullText message delivery reportRead messageSent message numbersStandard text inputPredictive text inputUpper case indicatorLower case indicatorUpper case followed by lowercase indicator* not available to pay as you go customersmake calls■■■■■■■■Make a callCall volumeAnswer a callRedial a numberCall WaitingHold a callMute a callCaller id2

make callsmake calls1 p ress and hold this buttonto turn your phone on2 dial the number you want to call,but don’t forget to use the fulla re a or international code3 p ress to make the callavoid accidentalc a l l sI t ’s a good idea to lockthe keypad to avoidmaking calls by mistake.To lock the keypad,p ress the left soft keyand then the k e y.To unlock the keypadp ress the left soft keyand then the k e y.See page 94 for moreinformation on lockingyour keypad.listen to calls at theright volumeWhen you are on acall, press the rights c roll key to incre a s ethe earpiece volume orthe left scroll key tod e c rease the volume.2425

make callsmake callschoose whether you answer a callor not1 When your phone rings, pressto answer the call.2 Press to busy the call to yourAnswer Phone.3 To end a call press .choose how to take your callsYou can use your Nokia 3120 as aspeakerphone if you need to keep yourhands free while you are talking.1 When your phone rings, pressto answer the call.2 Press under Loudsp. You will now beable to hear and speak to the othercaller without holding the phone.3 Press under Handset to return tonormal speaking mode.You can also set your phone to answercalls by pressing any key other than ,or either of your soft keys.1 Press Menu, scroll to and selectSettings. Select Call settings.2 Select Anykey answer and select On.redialling a numberIf you call someone and get disconnectedor forget to tell them something, you cancall them straight back by redialling thelast dialled number.To redial the phone number last calledpress twice.To redial other numbers that werepreviously dialled:1 Press once.2 Scroll through the phone numbers usingthe and keys.3 Press to call your selected number.You can also set up your phone toautomatically redial a number if it hasbeen unable to establish a connection.1 Press Menu. Scroll to and selectSettings. Select Call settings.2 Select Automatic redial and select On.take two diff e rent calls at thesame timenot available to pay as you go customersWhen you are on a call, answer a secondcall without ending the first usingCall waiting.To activate Call waiting:1 Press Menu and select Settings. SelectCall settings, then select Call waiting.2 Select Activate.The sound of two beeps when you areon a call indicates you have a secondincoming call.To accept the new call press .To swap between the calls press Swap.To end the active call press .put a call on holdnot available to pay as you go customersYou can put a call on hold if you needto look something up and get backto the caller quickly.1 Press Options while you are on a call.2 Scroll to Hold and press Select.3 Press Unhold to return to the call.You can also put an active call on hold,make a second call and then return tothe original call.1 Put your original call on hold.2 Dial the next number and press .3 P ress Swap to swap between thecalls. To end the active call press .2627

make callsspeak to someone privately duringa callSometimes you may need to say somethingto another person that you don’t want yourcaller to hear. In these cases, you canmute your call and preserve your privacy.1 Press Options while the call is active.2 Scroll to Mute and press Select.3 Press Unmute to cancel the mute.call back a missed numberWhen you miss a call a notification willappear on your display.1 P ress List to open a list of yourmissed calls.2 Scroll to the number you want and pressto call the number back.hide your number when you makea callYour Caller id identifies you to the personyou are calling and identifies a caller to you.To hide your number when callinganother person, simply dial 141 beforethe number.To hide your number permanently, callCustomer Services on 150 from yourOrange phone or 07973 100 150 from anyother phone. If you are a pay as you gocustomer, please call 450 from yourOrange phone. While your number ishidden you will not be able to see theCaller id of any incoming calls.Note: If you are abroad, the availability ofthe services described in this sectiondepends on the network that you are using.manage yourcontacts■■■■■■■■Call a number in your phonebookAdd a new entryOrange Directory EnquiriesAdd extra information to your contactsEdit your phonebookCopy your contactsSpeed diallingMemory mate328

manage your contactsmanage your contactss t o re the names and numbers ofyour friends, family and colleaguesin your phonebookTo open your phonebook press .This will open your phonebook at the firstalphabetical entry.The quickest way to find a name is to pressthe key that corresponds with the initialletter of the name you are looking for. If youpress a key twice, quickly, you will go tothe names starting with the second letteron the key.You can also search by selecting Contactsfrom the main menu. Press Search and keyin the name or the first few letters of thename you are looking for. The menu willmove to the entries that match.To call an entry in your phonebook, scrollto the person you would like to talk to andpress .which phonebook should I savemy numbers in?You can store up to 200 names andnumbers on your SIMCard. Your phone’sinternal memory is dynamic and is sharedby all your phone’s features. Therefore,saving a high number of ring tones, forexample, may affect the number of contactsyou can store to your phone’s memory.You will be able to access any numbersstored in the SIM phonebook if you use yourSIM Card in another phone.You should store contacts in your phone’sphonebook if you wish to add extra data tothe phone number. You can personalise thesecontacts in a number of ways, includingassigning ring tones and pictures to appearwhen they call.To add a new entry to your phonebook:1 At the main display, key in the phonenumber including the full area code.Press Options and you will see Savehighlighted. Press Select.2 Key in the name. Press each key therelevant number of times to get the letteryou need. For example, to get the letterJ press the 5 key once and to get theletter S press the 7 key four times.Press 0 for a space.3 P ress Clear if you need to delete acharacter or press and hold Clear todelete the entire name.4 Press OK when you have finished.The number will be saved to yourphone memory.Orange Directory EnquiriesThe new number for Directory Enquiries is118 000. So save 118 000 to your phone now,and it’ll be there the next time you’re out andabout and need a number in a hurry.Otherwise, it’s the same convenient service fromOrange. Simply call 118 000 and tell theoperator the name or place you are looking forand they will tell you the number (you canrequest three numbers per call). Then, they willsend a text message to your phone at no extracost, allowing you to call the number directlyfrom the message or add it straight to yourphonebook.Calls to Directory Enquiries are charged at 59pence per call. If you choose to be connectedvia 118 000, calls are charged at 35 pence perminute once connected.3031

manage your contactsmanage your contactsYou can add extra numbers andinformation to contacts, providing they arestored in the phone’s memory rather thanon the SIM Card.To add extra numbers to a name:1 At the main display, press and scro l lto the name you need to add numbers to.2 Press Details and then Options andselect Add number.3 Select a type for the number.Choose from:■ General■ Mobile■ Home■ Office■ Fax.4 Enter the new number and press OK.5 You will see Saved to phone memory inthe display.If a contact has extra numbers you willneed to set one of the numbers to act as adefault. This will be the number that you callif you scroll to the contact and press .1 At the main display, press and selecta contact.2 Scroll to the appropriate number andpress Options.3 Select Set as default.To add a website, postal address or anote to a contact:1 At the main display, press and selecta name to add to.2 Press Options and select Add detail.Choose from:■ Email address■ Web address■ Postal address■ Note3 Enter the information and press OK.4 You will see Saved to phone memory inthe display.To assign an image to a contact:1 At the main display, press and selecta name to add to.2 Press Options and select Add image.3 Your Gallery will open. Select an imageto appear when that contact calls you.You can also edit the contacts in yourphonebook.To edit an item:1 Press to enter your phonebook.2 S c roll to the name of the person whosedetails you want to edit and pre s sD e t a i l s .3 Scroll to the name, number or other itemyou want to edit and press Options.Select Edit name/number/detail. PressOK when you have finished editing theitem to save your changes.4 Press to return to the main display.delete unwanted contacts fro myour phonebook1 Press Contacts. Scroll to Delete andpress Select.2 Select One by one to delete a name ornames. Press Delete to delete a contact.To delete all the contacts in yourphonebook select Delete all. Choose todelete either Phone or SIM Card andpress Delete. Press OK to confirm yourchoice.3 Enter your Security Code, which ispreset to 12345, and press OK.For more information about yourSecurity code see Chapter 11 .3233

manage your contactsmanage your contactsit's a good idea to copy numbersf rom your SIM Card to your phoneIt’s easy to swap all your names andnumbers from your SIM Card to yourphone’s memory or vice versa.1 Press Menu and select Contacts. Scrollto Copy and press Select.2 Choose whether to copy your contactsfrom the phone to your SIM, or fromyour SIM to the phone. Press Select.3 Select how to move your contacts.Choose from:■ One by oneScroll to the contact you wish tomove and press Copy. Choose Keeporiginal to keep a copy of yourcontact in the original destination, orMove original to have a copy of yourcontact only in the new destination.Press Select. To move more of yourcontacts simply repeat this step.■ AllChoose Keep original to keep a copyof your contacts in the originaldestination, or Move original to havea copy of your contacts only in thenew destination. Press Select.Confirm your choice by pressing OK.send and receive contactinformation between phonesYour Nokia 3120 can send and re c e i v econtact information in the form of businessc a rds via text message.To send a business card:1 Press to enter your phonebook.2 S c roll to the name of the personwhose details you want to send andp ress Details.3 P ress Options and select Send bus. card.Select Via text message.When you receive a business card pre s sShow then Save when the message arrivesto save the contact to your phone’s memory.keep your phonebook organised bydividing your contacts into gro u p sYou can group your contacts togetherand then assign different ring tones andlogos to each group to help you identifywho is calling.1 Press Menu and select Contacts, thenselect Caller groups. Select the Callergroup that you want.2 Select Group name and enter a newname. Press OK.3 Select Group ringing tone to assign thering tone that will sound when a memberof the group calls you. Group logo letsyou choose whether you want the grouplogo to appear when you receive a call.4 Select Group members then select Addand your phonebook will open. Scro l lt h rough it and press Add to add a newm e m b e r. Press Options and select Addcontact to add more people to the gro u p .5 To remove a name press Options thenselect Remove contact.call your favourite numbers withouthaving to enter your phonebookSpeed dialling allows you to call eightof your most used numbers by pressingjust one key. These numbers are storedin keys 2 to 9.To activate Speed dialling:1 Press Menu and select Settings.Select Call settings.2 Select Speed dialling and select On.3435

manage your contactsmanage your contactsTo assign a number to a speed dial:1 Press Menu and select Contacts, thenselect Speed dials. Scroll to the speeddial key that you want to assign thenumber to and press Assign.2 Press Search and choose the name andnumber that you wish to assign thenpress Select twice.To make a call using speed dialling:1 Press and hold the key assigned to thenumber you want.2 If speed dialling is not activated youcan still dial your contacts quickly bypressing the location number you wantand then pressing .To edit your speed dial numbers:1 Press Menu and select Contacts,then select Speed dials.2 Scroll to the number you wish to editand press Options.3 Press Select to view, change or deletethe assigned number.backup your SIM Card address bookMake sure that losing your phone doesn’tmean losing all of the important contactinformation stored on your SIM Card.Memory Mate is a new service whichensures that the details you have stored onyour SIM Card for all of your friends,colleagues and family are safely backed up.So, if the worst happens, they will still beavailable to you.For a low one-off charge you can purc h a s ea Memory Mate card from any Orange shopwhich will backup your SIM C a rd addre s sbook. Then, simply re t u rn to your Orangeshop regularly to have any new informationbacked up at no additional cost.For more information, visit yourn e a rest Orange shop and one of ourrepresentatives will be happy to assist you.And, if you’re joining Orange from anothernetwork, Memory Mate can be used totransfer the contacts and text messagessaved on your old SIM Card to your newOrange SIM Card, keeping your movetotally hassle-free.3637

manageyour calls438■■■■■■■Orange Answer PhoneOrange Answer Phone Call ReturnAdd a personal greetingCall DivertFixed DiallingCall BarringConference Calling■ Line 2■Call Length

manage your callsmanage your callswhat happens when you get anAnswer Phone message?When someone leaves a message on yourAnswer Phone, the symbol will appearon your phone’s display along with Newvoice message. This symbol will remainuntil the message has been saved ordeleted. Answer Phone messages thathave not been listened to will be savedfor up to 21 days.listening to your AnswerPhone messagesTo listen to your Answer Phonemessages select Listen when the messagefirst arrives, or press and hold the 1 key.Listen to the simple steps to save, listento or delete messages. You can savemessages that you have listened to for upto seven days.Answer Phone Call ReturnYou can use Answer Phone Call Return toreturn a call after someone has left a messageon your Answer Phone, without having toremember or make a note of their number.To use Answer Phone Call Return:1 Listen to your Answer Phone message asnormal.2 When you have finished, if you want toreturn the call, simply press # while youare still connected.3 Orange Answer Phone will automaticallydial the caller’s number and connect you.Note: Answer Phone Call Return is onlyavailable if the network you are callingsupports this service. You are charged yourstandard call rate.use Answer Phone shortcuts tomanage your messages eff i c i e n t l yYour Answer Phone is quick to use as thereare several single key presses to help youmove through your messages.When listening to your messages press:1 to listen to your message again2 to save your message3 to delete your message7 to rewind 10 seconds8 to skip to the next message9 to fast forward 10 seconds# to return the call0 for helppersonalising your AnswerPhone gre e t i n gYour Answer Phone comes with a standardg reeting but you can re c o rd your ownpersonal gre e t i n g so your callers knowthey’ve got through to you.1 Call your Answer Phone by pressing andholding the 1 k e y. Listen to the simplesteps and select option 3, then option 1,then option 1 again.2 Record your greeting followed bythe # key.3 Press 2 to save it.4041

manage your callsmanage your callsset up an Answer Phone PINFor added Answer Phone security, you canset your Answer Phone to request a PIN(Personal Identification Number) each timeyou want to listen to your messages.To set up an Answer Phone PIN:1 Call your Answer Phone by pressing andholding the 1 key.2 Select option 3, then option 2.3 Enter your chosen Answer Phone PINwhich should be between 4 and 10digits long, followed by the # key.4 Press 1 to save your Answer Phone PIN.42listen to your Answer Phonemessages from any other phone,even while abro a dIf you do not have access to your Orangephone, you can listen to your AnswerPhone messages from any other phoneeven while abroad. To use this service youmust set up an Answer Phone PIN.To access your Answer Phonemessages from any other phoneor while abroad:1 Call 07973 100 123 from any phone.2 Enter your Orange number followed bythe # key.3 Enter your Answer Phone PIN followedby the # key.4 Follow the simple steps to listen toyour messages.Note: The cost to call your Answer Phonedepends on your Service Plan.when you can’t take your calls,why not divert them?■ Divert if not available■ Divert all fax calls■ Divert all data callsnot available to pay as you go customers■ Cancel all divertsCall Divert allows you to divert differenttypes of calls to different numbers. So, youmight choose to divert fax calls to youroffice fax machine, but voice calls to yourAnswer Phone. The availability of thisfacility depends upon the network that youare using.To activate a divert:1 From the main display press Menu toenter the main menu. Scroll to Settingsand press Select.2 Scroll to Call settings and press Select.Press Select again at Call divert.3 Highlight the type of divert youwant to activate and press Select.Choose from:■ Divert all voice calls■ Divert if busy■ Divert if not answere d■ Divert if out of re a c h4 Select Activate. Select To voice mailboxto divert calls to your Answer Phone, orselect To other number. Enter thenumber that you wish to divert calls to.5 When the correct number is displayedpress OK to save the divert setting.To check the divert status of a call type:1 From the main display press Menu toenter the main menu. Scroll to Settingsand press Select.2 Scroll to Call settings and press Select.Select Call divert.3 Select the type of divert you wantto check.4 Select Check status. The status of thedivert will be displayed.43

manage your callsmanage your callsTo cancel your diverts:1 From the main display press Menu toenter the main menu. Scroll to Settingsand press Select.2 Select Call settings, then Call divert.3 Select the type of divert you wantto cancel.4 Select Cancel.Note: There is no charge to set up orcancel a divert. You are charged yournormal Service Plan rate and, if you arecalling or diverting your calls abroad, therate will vary depending on the serviceprovider you are using.m o re informationFor more information call Orangecustomer services on 1 5 0 o r, if you are apay as you go customer, on 4 5 0 f ro myour Orange phone.c o n t rol the numbers that can becalled from your phoneFixed dialling allows you to limit the useof your phone (typically by a friend orfamily member) to only the numbers store din your phonebook. Before you can useFixed dialling, you must set up a Fixeddialling list.1 Press Menu, scroll to Settings and pressSelect. Select Security settings.2 Scroll to Fixed dialling and press Select.3 Select On. You will be asked to enteryour PIN2 code. This is preset to 1111.Enter the code and press OK.Once Fixed dialling has been activated, youcan begin to s t o re Fixed dialling numbers.1 From the main display press Menu, scrollto Settings and press Select. Scroll toSecurity settings and press Select.2 Scroll to Fixed dialling and press Select.3 Scroll to Number list and press Select.You will see Fixed dialling list empty inthe display and you will be prompted toenter your PIN2 code again. Enter thecode and press OK.4 Press Search to find the number in yourphonebook or enter the number andpress OK. Enter the name and press O K.call barring can be used selectivelyto bar outgoing and incoming callsThe call barring password is preset to1111. Emergency calls to 999 or 112 canbe made while Call barring is on.1 From the main display press Menu,scroll to Settings and press Select. Scrollto Security settings and press Select.2 S c roll to Call barring service andp ress S e l e c t.3 Select from the following Callbarring options:■ Outgoing calls■ International calls■■■■SelectEnterspeakthenotConferencewithoutactivateCustomerOrangeotherI n t e rnational calls except tohome countryIncoming callsIncoming calls when abroadCancel all barringsActivate and press OK.your password and presswith up to five other peoplesame timeavailable to pay as you go customersCalling is a great wayup to five other people while you’reand about.Conference Calling callServices on 150 from yourphone or 07973 100 150phone.45 OK.atto chatTofrom any4445

manage your callsmanage your callsThere is no charge but you may be askedfor a refundable deposit. You will receive aSIM update when the service has beenactivated. Turn your phone off and backon again.1 Call someone in the usual way.The display will show a name (if stored inthe memory) or Call 1.2 Press Options and select New call.3 Make another call in the usual way whilethe first call is on hold.4 To join the held call and active calltogether press Options, scroll toConference and press Select.5 Repeat steps 2 to 4 to add more peopleto your conference.6 Press to end your Conference call.To talk to one conference memberprivately:1 Press Options and scroll to Private.Press Select.2 Scroll to the name of the person youwant to talk to and press OK.3 To return to the conference call, pressOptions and select Conference.Press Select.Note: If you are abroad the availability ofthis service depends on the network youare using. You are charged your standardservice plan rate for each call you make.keep your business and personallives separate by using twod i ff e rent linesnot available to pay as you go customersWith Line 2 you can keep business andpersonal calls separate.To activate Line 2 call Customer Serviceson 150 from your Orange phone or07973 100 150 from any other phone.T h e re is a one-off connection charge and youreceive a reduced monthly charge on yourLine 2 Service Plan. You will receive a SIMupdate when the service has been activated.The following tariffs are not available onLine 2:■ Orange Everytime 20 if it includes anoption to call other networks■ Orange Everytime 400■ Orange Everytime 1000■ Orange Talk 150■ Orange Talk 200■ Orange Talk 500When you receive a call on Line 2, yourphone will ring without you having to haveLine 2 selected.You receive a separate Answer Phone foryour Line 2 which you can also personalise.Call your Answer Phone in the usual waybut remember to switch to Line 2 first.If you call your Answer Phone from Line 2but have no messages, you willautomatically be connected to your Line 1Answer Phone if you have messages.Press and hold # at the main display toswitch between Line 1 and Line 2.Note: Line 2 does not support Fax andData. You can receive but not send textmessages from Line 2. If you are abroadthe availability of this service depends onthe network you are using.find out who has called youand whenEach time you make, receive or miss a call,your phone takes a note. You can access alist of recent missed, dialled or receivedcalls, to keep track of who you’re talking toand when.1 P ress Menu and select Call re g i s t e . rChoose fro m :■ Missed callsThe numbers of the last 10 calls that youmissed are displayed.■ Received callsThe numbers of the last 10 calls that youreceived are displayed.■ Dialled numbersThe numbers of the last 20 calls that youdialled are displayed.4647

manage your calls52 Press to call any of the numbers.3 Alternatively, press Options to see moredetails on the call, or to use or save thedetails of the person who called.keep an eye on how long youspend on your callsYour Orange phone allows you tokeep track of the length of your callsand, consequently, estimate how muchyou spend.For more information about yoursecurity code, see Chapter 11.You can also set your phone to displayyour call length at the end of each call.1 P ress Menu and select Settings. Scroll toCall settings and press Select.2 S c roll to Summary after call and pre s sSelect. Select On. Your phone will nowdisplay the length of the call for a fewseconds after you end the call.messaging■■Send a photo messageReceive a photo message1 From the main display press Menu, scrollto Call register and press Select. Scrollto Call duration and press Select.2 Select one of the following options:■ Last call duration■ Received calls’ duration■ Dialled calls’ duration■ All calls’ duration■ Clear timersUse this function to reset the timers ofthe above. You will need to enter yoursecurity code to clear the timers.Note: For billing purposes the length ofcalls and service may be rounded off andsubsequently differ slightly from theinformation supplied by this feature.■■■■■■Send a text messageStandard and predictive text inputGroup text messagingPicture messagingText message templatesReceive a text message48

messagingmessaginge x p l o re a new world of messageswith Photo MessagingPhoto Messaging changes the way youmessage, allowing you to send and receivetext and photos in single messages to andfrom other mobile users and even to emailaddresses.You can send photo messages to otherphones that support Photo Messaging andalso to phones which do not (all thefeatures will only be available if it is a PhotoMessaging enabled phone). A non-PhotoMessaging phone will receive a textmessage containing a website address andthe recipient can view the message on thewebsite. You can also send photomessages to email addresses.To send a photo message:1 Press Menu, select Messages and thenMultimedia msgs. Select Create message.2 Write any text that you would like toinclude in the message. See page 52for how to write a message.3 To insert your picture press Optionsand select Insert image. Your Gallerywill open.4 Scroll to the folder which contains thepicture or tone that you want to insertand press Open. Scroll to the picturethat you want and press Options.Select Insert.5 You can also insert a sound clip in thesame way.6 To view the message before you send itpress Options and select Preview.7 Press Options and then selectSend to number or Send to email.8 Enter the phone number or emailaddress of the person that you wishto send the message to. Press OK.9 The message will be moved to yourOutbox where it will be sent. You canuse the other functions on your phonewhile the message is being sent.To read a photo message:1 When you receive a photo message youwill hear a tone and see Multimediamessage received on your display.2 Press Show to view the message, orpress Exit to save the message to yourInbox for later viewing.3 Read the message and look at theattachments using the scroll keys.4 Pressing Options will let you choosefrom the following:■ DetailsTo view the message subject,size and class.■ Save imageTo save the image in the Gallery.■ Delete messageTo delete the message (press OKto confirm).■ ReplyTo reply to the message enter yourmessage, and select Options andthen Send.■■Forward to numberSend this message on to anotherphone number.Forward to emailSend this message on to anemail address.5051

messagingmessagingtext messages are fun, quick andconvenientWhen a phone call is inappropriate, or youonly want to convey a short and simplemessage you can send a text message:1 From the main display press .2 A blank screen with a flashing cursorwill be displayed. You can now writeyour text message.3 You can enter text in either standard, predictive or numerical 123modes. To swap between text modespress # repeatedly.4 To write using standard mode you haveto press each key the right number oftimes to get the character you want. Forexample, to get an O you would pressthe 6 key three times. For an A youwould press the 2 key once. Press 0 fora space. Press # to swap between Abcand abc case.4 Press for a selection of symbols.5 To delete a single character, press Clear.To delete the entire message, presshow do I know which symbols areavailable on which keys?keys y m b o l1 . , ‘ ? ! “ 1 - ( ) @ / : _2 a b c 2 ä æ å à á â ã ç3 d e f 3 è é4 g h i 4 ì í î ï5 j k l 5 £6 m n o 6 ö ø ò ó ô õ ñ7 p q r s 7 ‚ $8 t u v 8 ù ú û ü9 w x y z 9 ´y0 space 0 returnOptions and scroll to Clear text.Press Select.6 To send the message, press Options andselect Send. Enter the number you wantto send the message to, or press Searc hto find the number in your phonebook.P ress OK.Note: The ability to send and receive textmessages when roaming is dependentupon the partner network in use.save time using predictivetext inputPredictive text uses a dictionary torecognise certain combinations of lettersto create words, allowing you to write textmessages faster.1 When you are writing the message,press # until you get to .2Swap back to standard text input at anytime by pressing # until you get to .3 To enter text using predictive input youonly need to press the key for a letteronce. So, for example, to write the wordo r a n g eyou would press 6, 7, 2, 6, 4 and3. You will see that the word does notappear on screen immediately - don’tw o r r y, that’s how it works. When you havefinished pressing all of the keys, the wordshould appear on screen. Press 0 toaccept the word or pre s s repeatedlyto view the alternative word options. Whenthe right word appears, press 0. A spacewill automatically be added and you canstart to enter the next word .Occasionally your phone will not recognise aw o rd. Press Spell and enter it in standardtext mode. The word will be saved to yourp h o n e ’s dictionary, and will be recognised thenext time that you enter it.send the same text message tom o re than one personnot available to pay as you gocustomersThis is a handy feature to use when youneed to repeat the same message tomore than one person.1 When you have finished writing your textmessage press Options.2 S c roll to Sending options and press Select.3 Select Send to many.4 Select the first person you want to send5253

messagingmessagingthe message to and press Send.Do the same for the second and so onuntil you have sent the message toeveryone you want to. Press Done tosend the message.Note: The cost to send a text messagedepends on your Service Plan. You arecharged for each person the message issent to. If you often need to sendmessages to a fixed group of recipients,you can define distribution lists in thephone’s directory.To view the names in a selecteddistribution list:1 Press Menu and select Messages.2 Select Text messages and thenDistribution lists.3 Press Options and select View list.To edit the distribution lists:1 Press Menu and select Messages.2 Select Text messages and thenDistribution lists.3 Press Options and choose from thefollowing:■ View list■ Add list■ Rename list■ Clear list■ Delete listbrighten up your text message witha pictureYou can send and receive text messagescontaining small bitmap images betweenyour phone and other compatible phoneswhich use Text Picture Messaging.1 From the main display press .2 Press Options and select Insert picture.3 Press View to look at the picturesand press Insert to add one to yourtext message.4 Now you can write your message asnormal and send it in the usual way asthe picture is attached to the message.Note: The cost of sending a text picturemessage is the same as that of threestandard text messages.write messages faster usingtext templatesYour phone comes preset with 10 texttemplates and 10 text picture messageswhich are saved as text message templates.To use a template:1 Press Menu and select Messages.Select Text Messages.2 Scroll to Templates and press Select.Scroll to the template that you would liketo use and press Select.3 Edit the message if you need to bypressing Options then Edit. Send themessage in the normal way when youare finished.If you need to send the same messageregularly you can save time by creatinga text message template:1 Press Menu and select Messages.Select Text messages.2 Scroll to Templates and press Select.3 Select a message to overwrite. PressOptions and select Edit.4 Select As text message and then editthe message as you wish. Press Optionsand select Save Message.5 Press Yes to replace the originaltemplate.5455

messagingmessagingto read a text messageWhen you receive a text message, isshown on your display with the words 1message received.1 P ress Show to read the message orp ress Exit to save the message to yourInbox. The symbol will remain on yourdisplay until the message has been re a d .2 When reading a received message,press Options to choose from:■ DeleteTo delete the message from your Inbox.■ ReplyTo reply to the message enter yourmessage and select Options andthen Send.■ Use detailSave a number, email or web addresscontained in the message.■ ForwardSend this message on to anotherphone number.■■■■■EditEdit the message before you forwardit to another number.M o v eMove the message to a diff e re n tmessage folder.RenameRename the message.Copy to calendarCopy the message to a calendar note.See page 70 for more informationabout your calendar.Message detailsSee details about the message,including the time and date when itwas sent and the number it wassent from.message foldersYou can organise your messages intoseparate folders for ease of reference.To create a message folder:1 Press Menu and select Messages.Select Text messages and then selectMy folders.2 Press Add.3 You will be prompted to enter a name forthe folder. Enter the name and press OK.The folder will be added.To move messages into your folders:1 Press Menu and select Messages.Select Text messages and thenselect Inbox.2 Select a message that you want tomove and press Options.3 Select Move and select which folder youwant to move the message to. Choosefrom Archive and Templates folders, aswell as your personal folders.5657

6Orange Worldand multi mediaservices■■■■■■Orange wap servicesOrange GPRSBookmarksOrange Text MediaOrange Information menuOrange Voice Media58

Orange World and multi media servicesOrange World and multi media servicesOrange Wo r l dYou can use your Orange phone for somuch more than just texting and talking.With Orange World you can get theinformation you need when you need it, fro mcinema listings to football scores and traintimes to finding your nearest cashpoint.If you've got a few moments to spare,Orange World will keep you entertainedwith the latest games, music and celebritygossip, or you could treat yourself to a newringtone or wallpaper.For more information on Orange World andother multimedia features call Orangecustomer services on 150 if you paymonthly, or 450 if you are a pay as you gocustomer and ask for the Orange World'How to' guide.how to visit Orange WorldPress and hold .60fun with Orange Wo r l dFrom Orange World you can:■■■■■■■■Download a ringtoneChoose a wallpaperPlay a gameCatch up on celebrity gossipWatch a video clip or trailerListen to a music trackRemix your own ringtoneRead your horoscope.keep up to date with Orange Wo r l dFrom Orange World you can:■■■■■■■Check live football scoresSee live train timetables andt r a ffic re p o r t sRead cinema listings and reviewsGet directionsCheck the weather forecastDownload a city guideFind out lottery resultsOrange World is here to helpFrom Orange World you can:■ Send and receive email■ Find things nearby (cashpoints, cabs,restaurants)■ Find a wap site■ Search Googleb rowser settingschoose from a list of options while youa re bro w s i n gYou can access the Options menu at anytime by pressing Options.The full list of Options is as follows.■ HomeThis takes you to the Orange Worldhomepage.■ ReloadReload the current page refreshing anyinformation that may have changed.■ BookmarksAllows you to create a shortcut to yourfavourite sites.■■■Save as bookmarkSaves the address of the wap site youare browsing as a bookmark so you canaccess it easily in the future.Go to URLAllows you to enter the address of a sitethat you wish to visit.Clear cacheDelete the information in the cache.Note: The Options menu is dynamic in thatits content may vary according to whichwap site you are visiting.read your emailsYour 3120 gives you direct access to yourOrange Mail as well as alerting you onreceipt of new messages. Register atw w w. o r a n g e - t o d a y.co.uk from any PCwith Internet access to set up your fre eemail account.You will be provided with a username andpassword, which you can use to sign in.Sign in requires your registered username61

Orange World and multi media servicesOrange World and multi media servicesand password, not your email address.To check your email:1 Go to the Orange homepage and selectMessaging.2 Scroll to Sign in to Orange email andpress Options, Open.3 Follow the on-screen prompts.bookmark your favourite sitesWhen you find a site you like you canbookmark it to go straight there next time.To bookmark a site:In the wap browser, press Options toaccess the Options menu. Scroll to Addbookmark and press Select.To go to a bookmark:1 Open the Options menu and scroll toBookmarks and press Select.2 Scroll to the bookmark you want andpress .You can also go directly to a wap addressof your choice.1 Press Options, select Other options andthen select Go to address.2 Enter the URL address of the site youwant to visit and press OK.empty your cacheYour phone has a cache memory totemporarily store wap files. To ensure yourphone remains confidential should it beused by anyone else, or to free up memoryspace, you may wish to empty it.To empty your cache:1 Open Options while in wap.2 Select Other options and then selectClear the cache.resetting wapIn the unlikely event that you lose your wapsettings:1 Press Menu and select Services.2 Select Settings then Connection settings.3 Scroll to Edit active service settings andpress Select.4 Enter all the information from the tableon the right.what are my Orange wap settings?o p t i o n s e t t i n gP rovider title Orange GPRS Wa pH o m e p a g e h t tp://o r a n ge.m u l t i m e d ia/P re f e r re dc o n n e c t G P R SGPRSp a r a m e t e r s -A P No r a n g e w a pL o g i n -P a s s w o rd -IP Addre s s 192 . 168 . 71 . 35Port Ty p e Non SecureN o t e : You do not need to enter anythingin the Username and Password fields.Your Access point name is case sensitive.6263

Orange World and multi media servicesOrange World and multi media servicesWhat are my wap settings?If you lose your GSM wap settings simply copythem from this table.Note: Your Username and Password arecase sensitive.optionsettingSettings name OrangeHome page http://orange.multimedia/Session mode PermanentConnection security OffData bearer GSM dataBearer settingsDial up number +447973100500IP address 192.168.71.35Authentication type NormalData call type ISDNData call speed 9600Login type AutomaticUsername Orangeset up text alerts for sportsresults, horoscopes, news andlottery numbersWant to find out how your football team aredoing, or get a daily weather forecast foryour area? Set up Orange text alerts tostay updated. Subjects include film, sportand business briefings and quirky storiesfrom around the world.To set up an Orange text alert simply call277 free from your Orange phone.You will receive a text, or multi mediamessage every time there’s an update onthe subject you’ve chosen.1 Call 277.2 Follow the voice prompts.To cancel an alert dial 2 7 7 and followthe pro m p t s .Note: You will be charged 12p for eachtext alert received.voice servicesif you prefer to listen to the news ratherthan read it, simply call 177When you call 177 you can listen to up-todateinformation on a variety of subjectsincluding local traffic reports, lotto results,the weather in your local area, yourhoroscope and a selection of topicalinformation from around the UK.1 Call 177.2 Simply follow the voice prompts to hearthe information you want.Note: You will be charged a set price of40p per minute to call 177.access information direct from yourphone's Orange Plus menuYour additional options can be found bypressing the Menu button on your phoneand choosing Orange Plus.You can:■■easily get in touch with Orangealways be up to date with OrangeInformation.Orange PlusOrange Plus Information is a way torequest text messages on:■■■sports, news and resultslottery, horoscopes, weather and jokesstocks, indices and foreign exchangePasswordMultimediaNote: You can receive text alerts whenroaming but you cannot set them up.6465

Orange World and multi media servicesOrange World and multi media serviceshow much does it cost?Text messages to request information arefree. Receipt of each Orange Informationtext message costs 12p.To access Orange Information:1 Press Menu, scroll to Orange Plus andpress Select.2 Select information. Choose or enter thesubject you are interested in.3 You will be offered a further list ofoptions. Scroll to the one you wantand press Select.4 Choose from the following three options:■ LatestSends you a single text message withthe latest information.■ All futureRequests that you are sent regularupdates on your chosen subject.■ No moreCancels the All future option.5 You will then have two further choices:■■Get informationRequests information be sent to yourphone immediately.Add to menuYour SIM Card saves the informationyou've entered so you don't need tore-enter it.Call Orange enables you to…■■■■■■speak to Customer Serviceslisten to your Answer Phone messageslisten to traffic news using Text Alertscall Orange Directory Enquiriescall Orange International DirectoryEnquiriesrequest update of breaking news bysetting up Orange Text Alerts.To call Orange:1 Press Menu, scroll to Orange Plus andpress Select.2 Scroll to Call Orange and press Select.3 Select one of the following:■ Customer Services■ Answer Phone■ Voice Media■ Traffic News■ Text Media■ Directory Enquiries■ International Directory Enquiries■ Breaking News.4 Scroll to read the message from Orange,then press OK. Choose Yes to dial thenumber.Orange Plus Payasyougo enablesyou to...only available to pay as you gocustomers■■■■check your balancetop-up your talk time by OrangeTop-up Voucherlink your phone to an Orange Top-upSwipe Cardtop up your credit using credit ordebit card.what can I do with Pay as you go?Pay as you go gives you control of yourphone expenses, and provides flexibleoptions for topping up your balance.how much does it cost?Balance and Top-up menu items are free,although some restrictions may apply.6667

Orange World and multi media servicesTo check your balance:1 P ress the Menu key and selectOrange Plus.2 Choose Payasyougo.3 Choose Balance.4 You will receive a text message. Pressthe Cancel key until you return to themain menu and choose Messages.The message in your inbox will tell youyour balance.To Top-up your credit using yournominated card:1 P ress the Menu key and selectOrange Plus.2 Choose Payasyougo.3 Choose Top-up.4 Choose Voucher.5 Enter your Orange Top-up Vouchernumber and press OK.6 You will receive a message asking if youwant to proceed. Scroll to read the fullmessage and press OK. Choose Yesto proceed.7 You will receive a text message.Press the Cancel key until you return tothe main menu and choose Messages.The message in your inbox will tell youthat your Voucher has been redeemed,and gives you your new balance.To Top-up your credit using your creditor debit card:Use this to Top-up your credit with anominated credit or debit card.To use the Top-Up service you will firstneed to nominate your card with Orange.To register call 450 and choose option 1.1 P ress the Menu key and selectOrange Plus.2 Choose Payasyougo.3 Choose Top-up.4 Select credit or debit card as appro p r i a t e .7your phone’sadditional features■■■■■■■Setting your phone’s time and dateCalendarStopwatchCountdown timerCalculatorOrange Answer FaxPop-Port68

your phone’s additional featuresyour phone’s additional featuressetting the time and dateTo set your phone’s time and date:1 Press Menu and select Settings.Select Time and date settings.2 Select Clock and then select Set thetime. Enter the time and press OK.3 Select Date and then select Set thedate. Enter the date and press OK.To set your phone’s alarm clock:1 Press Menu and select Alarm clock.2 Select Alarm time. Select On then setthe alarm time and press OK.3 Scroll to Alarm tone and press Select.Select the tone that you want to soundwhen the alarm activates.4 When the alarm rings, stop the alarmfrom sounding for ten minutes bypressing under Snooze.5 Turn off the alarm by pressing Stop.If your phone is switched off when thealarm is due, your phone will automaticallyswitch itself on and begin the alarm.You will then be asked if you would like toswitch the phone on. Press Yes or No.use your phone’s organiser toremind yourself of important eventsYour phone has a built-in calendar, soyou need never miss a deadline orappointment again.You can add notes to specific days usingyour calendar.To set a calendar note:1 P ress Menu and select calendar.2 S c roll to the date you want to make anote about or press Options and then Goto date. Enter the date and press OK.3 P ress Options and select Make a note.Choose fro m :■ Reminder■ Call■ Birthday.4 Insert the details at the prompts. You willbe asked to enter different detailsdepending on the type of note you haveset. Press Options and then Save.5 If you want an alert to sound select analarm type and time.To send saved Calendar notesto other Nokia phones via text or photomessage:1 Press Menu and select Calendar.2 S c roll to the day you want andp ress Options.3 Select Day notes and scroll to the noteyou want to send. Press Options.4 Select Send note and choose how youwant to send the note. Choose from:■ Via calendarThe note will be sent by text messageand will be saved to the recipient’scalendar automatically.■ Via text messageThe note will be sent by textm e s s a g e .■Via multimediaThe note will be sent by photom e s s a g e .keep track of your time andf i n a n c e sYour phone has built-in stopwatch,countdown timer and calculator functionslocated in the Extras menu to help keepyou organised wherever you are.To access these features, select Menu andthen Extras.To use your stopwatch, choose eitherSplit timing or Lap timing and then p re s sStart. Press either Split or Lap to take atime whilst the watch is running.To use your countdown timer, enter inhours and minutes the time you want tocountdown and press OK. Enter a note forthe timer and press OK. Press OK to switcho ff the alarm when the count down finishes.7071

your phone’s additional featuresTo use the calculator, enter numbersusing the keypad. Press repeatedly tochoose from add, subtract, multiply anddivide. Press Options then Equals to solve.add exciting new accessories toyour phone using Pop-PortThe Pop-Port interface is the newexperience for the next generation ofmobile phones and users. Pop-Portenables several functions to beincorporated into one interface, meaningyou can control exciting new accessories,such as cameras and stereo headsets,through your phone menu.The Pop-Port supports advancedfunctionalities such as stereo audio andfast data connectivity, which means thatyour choice of accessories will be greatlyenhanced.Orange Answer Faxnot available to pay as you go customersIf you spend a lot of time away from the off i c e ,you can still keep on top of your faxes withOrange Answer Fax. This service enables yourOrange phone to store faxes until it isconvenient for you to print them. Whenevera colleague or friend sends you a fax on yourpersonal Answer Fax number, you will receive atext message that tells you how many pagest h e re are and the number it was sent from.You can then use your Orange phone to re t r i e v eand print your faxes using any fax machine thatis convenient to you.Simply call your Answer Phone by pressing andholding the 1 key, and follow the simple pro m p t sto retrieve your faxes. To connect to OrangeAnswer Fax, call 150 from your Orange phone.Note: The availability of Orange Answer Faxwhen you are abroad is dependent upon thenetwork you are using. You are charged astandard data call charge.personaliseyour phone■■■■■■Download applicationsScreen saverDisplay settingsSound settingsShortcutsChoose a profile872

personalise your phonepersonalise your phonedownload applicationsYour phone is preconfigured with Javatechnology. This allows you to downloadJava games and applications to yourphone via wap, which you can then useand update wherever you are.To download a Java application:1 Press Menu. Scroll to Applications andpress Select.2 To download an application, select App.downloads and press Select OrangeSoftware and then select an applicationto download. You will be advised ofcharges prior to downloading a Javaapplication.Note: To download Javaapplicationsfrom a third party, go to the wap addressthat has the Java application you want todownload. Follow the on-screen prompts.To use downloaded applications:1 Press Menu and select Applications.2 Press Select application. Scroll to theapplication you want to use.3 Press Options and select Open.Note: Your phone can support Javaapplications of up to 64kb per application.When you no longer need an applicationyou can delete it easily to leave you withmore memory for new applications.To check how much memory is availablefor new applications press Menu, selectApplications and then select Memory.To delete an application:1 Press Menu and select Applications.2 Press Select application. Scroll to theapplication you want to delete.3 Press Options and select Delete.Press OK.change your phone’s sounds anddisplay to suit your moodUse your wap browser to download newgraphics and tones to your Gallery. You canthen use them to personalise your phone.To download a new graphic or tone:1 Press Menu and select Gallery. Scroll toGallery downloads and press Select.2 To download a graphic, select Imagedownloads. To download a ring tone,select Tone downloads.3 Select the appropriate bookmark toopen up that wap page. Follow theon-screen prompts.set a screen saver to appear whenyou are not using your phoneYou can set a screen saver to appear whenyour phone is inactive.1 Press Menu and select Settings.2 Select Screen saver. Select On, andchoose an image or animation fromyour phone.3 The Timeout option lets you select howlong after the last key press the screensaver will appear.Note: After a certain amount of time adigital clock will appear on the display.This is not the screen saver and is used topreserve your phone’s battery power.7475

personalise your phonepersonalise your phoneYou can change the appearance of yourphone’s display in a number of ways.1 Press Menu and select Settings. Scrollto Display settings and press Select.2 A list of display settings will appear.Choose from:■ Wa l l p a p e rThis allows you to choose a picture toappear in the background of your maind i s p l a y. Select On to activate Wa l l p a p e r.Select Change image to choose ap i c t u re from your phone’s Gallery.■ Colour schemesThis allows you to choose how youwould like your main display andmenus to appear. Choose from eightdifferent colours.■ Operator logoChoose the logo that appears in yourmain display. This setting will onlybecome available when you havedownloaded new logos.■ Display brightnessAdjust the contrast of your display byusing the and keys.76always be alerted to a call or atext message in the mostappropriate wayYou can change your sound settings tosuit your circumstances, and with severalpolyphonic ring tones to choose from you’llbe sure to turn heads.1 From the main display press Menu.Scroll to Settings and press Select.2 Scroll to Tone settings and press Select.A list of your phone’s sound settings isdisplayed.3 Select the setting(s) you want to change.Choose from:■ Incoming call alertChoose how you would like to bealerted to an incoming call.■ Ringing toneChoose from several polyphonic tonesor open your gallery to browsethrough the tones stored there.■ Ringing volumeChoose how loud you would like yourphone to ring when it receives anincoming call.■■■■■■Vibrating alertSet the phone to vibrate when itreceives a call or message.Message alert toneChoose how you would like to bealerted to an incoming message.Keypad tonesChoose whether to hear tones whenyou press the keys on your phone.Warning tonesSet the phone to sound when it’srunning out of battery power.Rhythmic backlight alertSet the backlight to activate intime to the beat of your polyphonicring tones.Alert forSet the phone to alert you only toincoming calls from a specific CallerGroup. See page 35 for moreinformation on Caller Groups.c reate a shortcut to your favouritef u n c t i o n sYou can create shortcuts to your favouriteapplications and contacts.1 Press Menu and select Settings.2 Select Personal shortcuts.■ Right selection keySelect either Go to or Orange toappear above the right soft key instandby mode.■ Select Go to optionsChoose the functions that you wouldlike to appear in the Go to menu.■ Organise Go to optionsChoose the order in which functionsare displayed in the Go to menu.To use a Go to shortcut:1 Press Menu and select Go to.2 Select one of the shortcuts.77

personalise your phonechange the way your phonebehaves in secondsA profile is a phone setting that determineshow your phone behaves when, forexample, you receive a new text messageor Answer Phone message.You can choose a pro f i l ef rom four pre s e tsettings, or create two of your own in theempty spaces. and two optional:1 Press Menu and select Profiles.2 Select a profile from:■ General■ Silent■ Discreet■ Loud■ My style 1■ My style 2.3 Select Activate.To customise a profile:1 Select a profile from your Profiles menu.2 Select Personalise.3 Work through the settings.To switch profiles without entering themenu, quickly press the power key andchoose one of the six options.Note: You can activate a profile for apredefined length of time using the Timedoption in each profile.create a new look phone bychanging its coversYou can purchase new front and backcovers for your phone so you can changeyour look whenever you want.Call the Orange accessories hotline on0500 178 178 for more details, or simply visityour nearest Orange shop and one of ourre p resentatives will be happy to assist you.have fun onyour phone■■GamesWap games978

have fun on your phoneplay a game on your phone1 P ress Menu and scroll to andselect Games.2 Press to choose Select Game. A listof your available games will open.3 Scroll to the game that you would like toplay. Your Nokia 3120 comes preset withBowling, Beach Rally and SnakeEX2games. Press Options and select Open.4 The game application will open. SelectInstructions for details on how to playthe game. Once you have read throughthe instructions select New Game toplay the game.Note: You can download more Javaapplications such as currency convertersusing your Applications menu. See page 74for more information on downloadingan application.You can download Java games via wapto your phone whenever you want, so youneed never be bored when you have a fewspare minutes to yourself.To download a game select the Orangegames bookmark from the Games submenu.wap gamesYou can access a great selection of gameson your phone using your wap connection.These games are different to thedownloadable games as they require youto be connected while you are playing.To play games using your wapc o n n e c t i o n:1 Open the Orange homepage by pressingand holding .2 Open the Games link.3 Open the Games option and you willsee a list of games that you can play.Once you have chosen which game toplay you can open the Instructionsoption to learn about the game.Note: You will be charged the standardwap service charge while you areconnected and playing games.Internationalservices■■■■■For pay monthly customersFor pay as you go customersSelect a networkAnswer Phone abroadGPRS abroad1080

International servicesInternational servicesOrange International services forpay monthly customersWhether it’s two weeks in the sun or aquick business trip, take Orange with youwhen you go abroad and have thereassurance that it’s the affordable wayto keep talking.You can call or send text messages orphoto messages from abroad by simplyadding the international dial code beforethe number you call or text.If you call or send a text or photomessage abroad from the UK it makessense to use your Orange phone.O r a n g e ’s low fixed price rates make itsimple to work out exactly what you willbe charged, so now you can stay in toucha round the world.Note: The availability of this service will bedependent on the partner networksupporting Text Messaging andMulti Media Messaging.When travelling abroad, always try to keepsafety at the front of your mind.1 For safety and security, always packyour Orange phone in your hand luggageand switch it off before boarding a plane.2 Let others know you are abroad so theycan expect a different ring tone whenthey call you or they might hear arecorded message in a foreign languageif you are out of coverage.What are the international diallingcodes I need to add to numberswhen I am calling to or fromthe UK?countrycodeAustria +43Belgium +32Cyprus +357Denmark +45France +33Germany +49Greece +30Italy +39Luxembourg +352Netherlands +31Northern Cyprus +905Portugal +351Rep. of Ireland +353Spain and islands* +34Sweden +46UK +44*includes the Canary and Balaeric islands.pay monthly check list beforeyou travel1 Call Customer Services on 150 fromyour Orange phone or 07973 100 159from any other phone to activate yourphone so you can make and receivecalls abroad. Roaming needs to beactivated at least 24 hours beforetravelling abroad and it only has to beactivated once.2 If you want to use Answer Fax abroadyou must have it activated on youraccount at least 24 hours before youleave the UK. Call 150 from your Orangephone or 07973 100 150 from any otherphone for details. The availability of thisservice is dependent upon the partnernetwork which you are logged into.3 If you have Line 2 we recommend thatyou divert all Line 2 calls to yourOrange Answer Phone before you leaveas this service is not available while youare abroad.8283

International servicesInternational services4 Remove any temporary bars oninternational calls using the menuoptions on your phone.5 Set up any diverts on your Orangephone before you leave the UK as youwill not be able to do it when you areabroad. Refer to Chapter 4 for moreinformation on call diverts.6 Make sure you pack your charger and athree-pin adaptor so you can chargeyour phone while abroad.7 Make sure that the frequently usednumbers in your phonebook are savedwith the international dialling codesyou need, i.e. +44 minus the leadingz e ro from the area code for calls backto the UK.Note: The availability of Orange productsand services when roaming is dependentupon the partner network.Orange International services forpay as you go customersWhether it’s two weeks in the sun or aquick business trip, take Orange with youwhen you go abroad and have thereassurance that it’s the affordable wayto keep talking.You can call or send text messages orphoto messages from abroad by simplyadding the international dial code beforethe number you call or text.If you call or send a text or photomessage abroad from the UK it makessense to use your Orange phone.O r a n g e ’s low fixed price rates make itsimple to work out exactly what you willbe charged, so now you can stay in toucha round the world.how do I know which countries Ican call from and to using myOrange phone?Call the Information line on 452 from yourOrange phone or 07973 100 452from anyother phone. You can also go towww.orange.co.ukto obtain an up-to-date listof roaming destinations.When travelling abroad, always try to keepsafety at the front of your mind.1 For safety and security, always packyour Orange phone in your handluggage and switch it off before boardinga plane.2 Let others know you are abroad so theycan expect a different ring tone whenthey call you or they might hear arecorded message in a foreign languageif you are out of coverage.pay as you go check list beforeyou travel1 Remove any temporary bars oni n t e rnational calls using the menuoptions on your phone.2 Top up your Talk Time by:■ Credit or debit cardRegister your card 72 hours beforeyou go and you can then call 450from your Orange phone to top upyour talk time.■ Orange Top-up Swipe CardBefore you go, use your OrangeTop-up Swipe Card to top up; in theUK they’re available in any Orangeshop and wherever you see theTop-up symbol.■ Orange vouchersBuy £20 and £50 vouchers from anyOrange shop or high street stockist.Note: Orange Top-up vouchers arenot currently available abroad. OnlyUK vouchers will be redeemed.8485

International servicesInternational services3 Make sure you pack your charger and athree-pin adaptor so you can chargeyour phone while abroad.4 Make sure that the frequently usednumbers in your phonebook are savedwith the international dialling codes youneed, ie, +44 minus the leading zero fro mthe area code for calls back to the UK.N o t e: The availability of Orange pro d u c t sand services when roaming is dependentupon the partner network.when you go abroad, you need toselect the partner network to useOrange has partnerships with a range ofnetworks in a variety of countries.When you go abroad, you need to tell yourphone to select a network.1 From the main display press Menu, scrollto Settings and press Select. Scroll toPhone settings and press Select.2 Scroll to Network selection and pressSelect. Select Automatic for your phoneto automatically select a local network.3 Select Manual to choose from aselection of local networks.For more information call Orange customerservices on 150 or, if you are a pay asyou go customer, on 450 from yourOrange phone.using your Answer Phone abro a dWhile abroad, you can use your AnswerPhone as easily as you do when in the UK.1 Simply press and hold the 1 key.2 You will be connected to your AnswerPhone. Now just press:1 to listen to your message again2 to save your message3 to delete your message7 to rewind 10 seconds8 to skip to the next message9 to fast forward 10 seconds# to return the callusing GPRS abro a dIf you use GPRS abroad you may need tomanually select the network you use toensure that you are roaming on a networkthat supports GPRS Roaming.Call Customer Services on 150 from yourOrange phone, or 07973 100 150 from anyother phone, to get an up-to-date list offoreign operators that support GPRSRoaming and the tariffs applicable to theservice plan.You can connect to GPRS services as ifyou are in the UK when you use it abroad.8687

11ensure yourphone is secure■■■■Orange CareSIM Card PINSecurity codeAutomatic key lock88

ensure your phone is secureensure your phone is secureOrange CareLife's difficult enough, without having toworry about the expense and hassle ofreplacing your phone.With Orange Care you get:■ Worldwide cover for 12 months againstloss, theft, accidental or maliciousdamage and handset breakdown.■ A replacement phone of the samemodel despatched within 24 hours ofour acceptance of your claim, to anyUK address.■ The same number and the same serviceon your replacement Orange phone thatyou enjoyed on your old one, so you'renever out of touch for long.■ Great value cover for £5 per month.To get Orange Care call 150 free from yourOrange phone if you pay monthly, or 450 ifyou are a pay as you go customer.N o t e: Orange Care includes insurance andwarranty which is subject to terms andconditions and exclusions as stated inChapter 12. You should read these care f u l l y.p rotecting your phoneAccidents happen - which is why we offerOrange Care. However, we do ask thatyou take good care of your phone andfollow just a few basic steps to help protectyour phone:■■■■■Don't leave your phone unattended in apublic place.Don't leave your phone in a vehicle.If this can't be avoided, please makesure it's locked in the boot or locked inthe glove compartment.Never loan your phone to someone else.Don't leave your phone on transport, forinstance buses, planes or trains.how to claim:■■■■■Report the loss, theft or damage toOrange as soon as possible, but in anyevent within 24 hours of discovery.Loss, theft or malicious damage claimsmust be reported to the policeimmediately (or as soon as possiblewithin 24 hours of discovery).To make a claim or to have your phonebarred to prevent unauthorised usesimply call Orange customer services.To speed up your claim make a note ofthe key facts before calling, eg, time oftheft, where you lost it, how it gotdamaged and what the damage is,steps taken to recover your phone andany other relevant details. You mustprovide any assistance and/orinformation that Orange reasonablyrequests in connection with thereplacement of your phone.Remember, if your phone is stolen ormaliciously damaged we need a crimereference number or a lost propertynumber if it is lost.■■Once your claim is accepted and theadministration fee of £15 is paid, Orangewill despatch your replacement phone.Please see the Orange Care terms andconditions for more information.Small Business customers opening anOrange account receive Orange Carefree of charge for the first 12 months.Small Business customers will receive afree replacement for their lost, stolen anddamaged phones, sent out within 24hours of our acceptance of your claim.m a n u f a c t u re r ’s warrantyIf you do not have Orange Care you stillreceive a 12-month manufacture r ’s warrantywhich covers you against phone faults.Please call 08700 555 777 for more details.9091

ensure your phone is secureensure your phone is securee n s u re that only authorised peoplecan use your phoneTo turn your phone on once SIM CardPIN is activated:what if I enter the wrong PIN?security code protects your phoneagainst unauthorised useIf your phone’s SIM Card PIN is activateda four-digit PIN (Personal IdentificationNumber) will be requested each time youswitch your phone on. This PIN is preset to1111. To increase your phone’s securityyou can change the PIN to a number onlyyou know.To activate your SIM Card PIN:1 Press Menu, scroll to Settings and pressSelect. Scroll to Security settings andpress Select.2 You will see PIN code request on thedisplay. Press Select.3 You are prompted to enter your PINcode. Enter the preset code of 1111 andpress OK. Select On.921 When you switch your phone on you willsee Enter PIN code in the display.2 Enter the code and press OK when youwill see Code accepted on the display,and your phone will now be ready to use.To change your SIM Card PIN:1 Make sure that PIN request is activated.Press Menu, and select Settings. Scrollto Security settings and press Select.2 Scroll to Access codes and pressSelect. Scroll to Change PIN code andpress Select.3 Enter your current PIN and press OK.4 Enter your new PIN code and press OK.Enter the new code again and press OK.If you enter an incorrect SIM Card PIN orPIN2 three times in a row, your SIM Card willblock. You will need a PUK (personalunblocking key) to unblock your SIM Card.Call Customer Services on 07973 100 150if you are a pay monthly customer or07973 100 450 if you are a pay as you gocustomer for details on how to unblockyour phone.Do not attempt to guess the PUK code. If youenter your PUK code incorrectly 10 times in a ro w,you will permanently block your SIM Card and youmay have to re t u rn your phone to Orange.The security code can be set to activatewhen a different SIMCard is used in yourphone, to prevent unauthorised use. Thesecurity code is preset to 12345.1 From the main display press Menu, scrollto Settings and press Select. Scroll toSecurity settings and press Select.2 Scroll to Security level and press Select.3 Enter the preset Security code - 12345.4 Select the level of protection you wouldlike for your phone. Choose from:■ NoneYou will never be asked for yourSecurity code.■ MemoryYour phone will ask you for yourSecurity code whenever you selectthe phone’s internal memory or copyfrom one memory to another.■ PhoneYour phone will ask for your Securitycode whenever a new SIM card isinserted into the phone.93

ensure your phone is secureavoid accidental calls using theautomatic key lockYou can set your phone’s keypad to lockafter a period of inactivity.reference121 Press Menu and select Settings.Select Phone settings.2 Select Automatic keyguard. Select On.3 Enter a time for the key lock. This will bethe length of time that will pass after thelast key press before the keypad locks.4 To unlock the keypad press the left softkey then quickly.■■■■■■■SafetyRadio waves and your phonePaperworkOrange Care terms and conditionsPay monthly terms and conditionsPay as you go terms and conditionsDeclaration of conformity94

eferencereferencesafety1 network servicesThe mobile phone described in this guideis approved for use on the Orangenetwork. A number of features included inthis guide are called Network Services.These are special services that you canarrange through Orange. Before you cantake advantage of the Network Services,you must subscribe to them throughOrange. Instructions for these servicesare included in this guide.2 everyday use of your phoneHold your phone as you would any othertelephone, with the antenna pointing upand over your shoulder. If your phone hasan extendible antenna, extend it fully. Donot touch the antenna unnecessarily whenthe phone is switched on, as this will affectcall quality and may cause the phone tooperate at a higher power level than isneeded. As with any other radiotransmitting equipment, you are advisedthat for the satisfactory operation of yourphone and for your own safety, you shoulduse your phone only in the normaloperating position.3 using your Orange phone ina vehicleSafety comes first, and is the ultimateresponsibility of the driver. Therefore:■ Orange recommend that you do not useyour phone when driving, unless you areusing a wired personal handsfree kit orpersonal handsfree car kit.■ If you need to make or receive a call andyou have a personal handsfree kit orpersonal handsfree car kit, make sure itis done sensibly using speed dialling orvoice activation where possible, andkeeping calls brief and to a minimum.■ If you don’t have a personal handsfreekit or personal handsfree car kit, stopand park your vehicle safely with theengine off before using your phone,■■although never on a motorway slip roador hard shoulder even if it is urgent.Do not store or carry inflammableliquids, gases or explosive materials inthe same compartment as your phone,its parts or accessories and alwaysstore your phone safely and securely.You should always use a phone holderin your car to secure your phone safely.Never place the phone on thepassenger seat or where it can breakloose in a collision or sudden stop.Remember: Always give your full attentionto driving. There is a personal handsfree kitand personal handsfree car kit available formost Orange phones which you canpurchase separately by calling the OrangeAccessories Hotline on 0500 178 178 or byvisiting your local stockist.4 car kit installation■Only qualified personnel should install orservice the personal handsfree car kit orthe phone in a vehicle. Faulty installation■■or service may be dangerous and mayinvalidate any warranty which may applyto the unit.For vehicles equipped with an air bag,remember that an air bag inflates withgreat force. Do not place objects,including both installed or portablewireless equipment, in the area overthe air bag or in the air bag deploymentarea. If a personal handsfree car kit isimproperly installed and the air baginflates, serious injury could result.Check regularly that all mobile phoneequipment in your vehicle is mountedand operating properly.Your mobile phone is a low power radiotransmitter and receiver. When it isswitched on, it receives and sends outradio frequency (RF) signals. Most modernelectronic equipment is shielded from RFsignals. However, RF signals may affectimproperly installed or inadequatelyshielded electronic systems in motorvehicles (eg electronic fuel injection,electronic anti-lock braking, electronic9697

eferencereferencespeed control or air bag systems, etc).Check with the manufacturer or itsrepresentative regarding your vehicle.You should also consult the manufacturerof any equipment that has been added toyour vehicle.5 fuse replacementAlways replace a blown fuse with a fuse ofthe same type and size. Never use a fuseof a higher rating.6 emergency callsIf your phone offers the features listedbelow, and if you have restricted or barredoutgoing calls from your phone, calls toemergency numbers (999 or 112 in the UK)may still be possible. The features are:■ Restricted dialling lists■ Call barring■ Fixed dialling lists■ Calls to closed user groups■ Keypad lockingEnsure the phone is switched on and inservice. Give your location to the operator.To make an emergency call:1 If the phone is not on, switch it on.Check for adequate signal strength.2 F rom the main display key in theemergency number for your location(eg 999, 112 or other off i c i a lemergency number).When making an emergency call, re m e m b e rto give all the necessary information asaccurately as possible. Remember thatyour phone may be the only means ofcommunication at the scene of an accident- do not cut off the call until givenpermission to do so by the operator.7 one touch emergency diallingIf your phone supports preprogrammedone touch emergency dialling, using the 9key to call the emergency number may notbe possible when you have restricted orbarred outgoing calls from your phone. Thisdepends on the type of restriction you havechosen, and the type of barring option youhave selected.One touch emergency dialling does notoperate when certain other features are inuse (such as keypad locking and others).Note: Official emergency numbers (e.g999, 112 or other official emergencynumber) may vary by location. However,only one official emergency number isprogrammed into your phone, which maybe incorrect if you are using your phoneoverseas. Please check with our PartnerNetwork abroad for the emergency numberthat is used in that location. Your Orangephone, like any mobile phone, operatesusing radio signals, mobile and fixed linenetworks which cannot always guaranteeconnection in all conditions. Thereforenever rely solely upon your mobile phonefor essential communication such asmedical emergencies. Do not hang upduring an emergency call until you are toldto do so by the operator.Note: When using voice dialling you mustsay the name exactly as you said it whenyou recorded it, which may be difficult in,for example, a noisy environment or duringan emergency. Do not rely solely uponvoice dialling in all circumstances.Note: A valid SIM Card must be inserted inyour phone in order to make emergencycalls. Pay as you go customers do notneed to have talk time available, but needto have used the phone in the previoussix months.8 operating environmentRemember to follow any special regulationsin force in any area, and always turn offyour phone wherever it is forbidden to useit, or when it may cause interference ordanger. When connecting the phone or anyaccessory to another device, read its userguide for detailed safety instructions.Do not connect incompatible products.9899

eferencereference9 pacemakersPacemaker manufacturers re c o m m e n dthat a minimum separation of 16 cm (6inches) be maintained between ahandheld phone and a pacemaker toavoid potential interference with thep a c e m a k e r. These recommendations areconsistent with the independent re s e a rc hof and recommendations of Wi re l e s sTechnology Research. Users withpacemakers should there f o re :■■■■Always keep your phone at least 20 cm(8 inches) away from your pacemakerwhen the phone is switched on.Never carry your phone in your breastpocket.Use the ear opposite to the pacemakerto minimise the potential for interfere n c e .Switch off your phone immediatelyif you suspect that interference is beingcaused.10 hearing aidsCertain hearing aids can be interfered withby your mobile phone. If this occurs, pleaseconsult the hearing aid manufacturer.11 other medical equipmentOperation of any radio transmittingequipment, including mobile phones, mayi n t e r f e re with the working of otherinadequately protected medical devices.Consult a physician or the manufacturer ofthe medical device if you have anyquestions. Always switch off your phone inhealth care facilities when any re g u l a t i o n sposted in these areas instruct you to do so.12 aircraft safetyUsing your phone while in the air isprohibited. Switch off your phone beforeboarding any aircraft. The use of mobiletelephones in an aircraft may be dangerousto the operation of the aircraft, disrupt themobile telephone network, and is illegal.Note: Failure to observe this instructionmay lead to suspension or denial of Orangephone services to the offender, or legalaction or both.13 explosive materials■■You are advised to switch off your phonewhen at a petrol station or other re f u e l l i n gpoint. You must observe restrictions onthe use of radio equipment in fuel depots(fuel storage and distribution are a s );chemical plants or where blastingoperations are in pro g re s s .A reas with a potentially explosivea t m o s p h e re are often but not alwaysclearly marked. They include: belowdeck on boats; chemical transfer orstorage facilities; vehicles using liquefiedpetroleum gas (such as propane orbutane); areas where the air containschemicals or particles, such as grain,dust or metal powders; and any otherarea where you would normally beadvised to turn off your vehicle engine.Note: The functioning of your phone canbe affected by localised conditions, andwe cannot guarantee coverage insidebuildings. If you have difficulty in making orreceiving calls, you should contact Orangecustomer services.14 general safety information■■■■When changing your phone’s cover,always switch off the power anddisconnect the phone from the chargeror any other device. Always store thephone with the covers attached. Neveruse a phone without a cover.Remember to always make backupcopies of all important data.Your phone must be switched on toaccess games, ring tone composer,calendar, calculator, wap, infrared, timerand other similar features. Do notswitch your phone on when mobilephone use is prohibited or when it maycause interference or danger.The information or services you haveaccessed using wap are stored in the100101

eferencereference■■cache of your phone, which is amemory used to store data temporarily.You should empty the cache of yourphone after each use to ensure that anyconfidential information cannot beaccessed by anyone using your phone.Parts of the phone are magnetic.Metallic materials may be attracted tothe phone. Always secure the phonein its holder because metallic materialsmay be attracted by the earpiece.Do not place credit cards or othermagnetic storage media near thephone, because information storedon them may be erased.Always switch your phone off in anyfacility where posted notices so require.15 phone and battery careWarning: Use only batteries, charger andaccessories approved for use with thisparticular phone model. The use of anyother types may invalidate any approval orwarranty applying to the phone, and maybe dangerous.■■■■■■■■Do not charge the battery when eitherof your phone’s covers are removed.Keep the phone and all its parts andaccessories out of children’s reach.Your phone is not water resistant.Keep it dry. Precipitation, humidity andall types of liquids or moisture cancontain minerals that will corrodeelectronic circuits.Do not use your phone in dusty, dirtya reas. Its moving parts can be damaged.Your phone is powered by arechargeable battery. Note that a newbattery’s full performance may only beachieved after two or three completecharge and discharge cycles.The battery can be charged anddischarged hundreds of times but it willeventually wear out. When theoperating time (talk time and standbytime) is noticeably shorter than normal,it is time to buy a new battery.Temperature extremes may affect theability of your battery to charge: allow itto cool down or warm up first.Never use any charger or battery which■■■■■■is damaged or worn out.Always unplug the charger when notin use. Do not leave the batteriesconnected to the charger for longerthan a week, since overcharging mayshorten its lifetime. If left unused, a fullycharged battery will discharge itselfover time.Do not paint your phone as this can clogits moving parts and prevent operation.Only use the antenna supplied or anapproved replacement antenna.Unauthorised antennae, modificationsor attachments could damage thephone and may violate regulationsgoverning use of mobile phones.Keep all SIM Cards out ofchildren’s reach.Use your phone battery only for itsintended purpose, and never use anycharger or battery which is damagedor worn out.Never allow the battery terminals toshort circuit, as this can cause damageto the battery or to the connectingobject (a short circuit can occur if a■■■■■■metallic object such as a coin, clip orpen causes direct connection betweenthe + and - terminals of the battery).Therefore, always take adequateprecautions when carrying a sparebattery in a purse or pocket.Batteries must be recycled or disposedof properly and according to your localregulations, and must never be disposedof in household waste. Never disposeof batteries in a fire.When you disconnect the power cordof any accessory, including the charger,grasp and pull the plug, not the cord.For good operation times, discharge anNiMH battery from time to time byleaving your phone switched on until itturns itself off.Do not attempt to open the casing onyour phone or its battery. Non-experthandling may damage it.Do not drop, knock or shake thephone. Rough handling can break theinternal circuit boards.Do not use harsh chemicals, cleaningsolvents, or strong detergents to clean102103

eferencereference■■your phone. Wipe it with a soft clothslightly dampened in a mild soap andwater solution.Do not store it in hot areas. Hightemperatures can shorten the life ofelectronic devices, damage batteriesand warp or melt certain plastics.Do not store your phone in cold areas.When it warms up (to its normaltemperature) moisture can form insidethe phone which may damageelectronic circuit boards.All of the above suggestions apply equallyto your phone, battery, charger or anyaccessory. If any of them is not workingproperly, contact Orange customer serviceson 07973 100 150 or, if you are a pay asyou go customer, on 07973 100 450, fromany other phone for assistance.radio waves and yourphoneSpecific absorbtion rate, or SAR, is aninternationally accepted way of measuringhow much radio frequency (RF) energy isabsorbed by the body when a mobilephone is used.All phones on the Orange network aredesigned by the phone manufacturers tocomply with the relevant recommendationsand standards. Orange believes that newand existing customers should be fullyinformed about SAR.The SAR value for your 3120 is 0.79w/kg.Note: The SAR value for your phonehas been provided to Orange by themanufacturer. By acting as facilitator forconveying this information to ourcustomers, Orange is fulfiling its duty asa responsible re t a i l e r.paperwork14-day phone returnThe 14-day phone return only applies tonew phones and excludes upgrades andreconditioned phones. If you are unsatisfiedwith our service in any way, you can retur nyour phone within 14 days of purchase,and we will reimburse you the cost ofpurchase and your connection charge. Allwe request is that you pay for the callsyou’ve already made and a percentage ofthe monthly subscription. Simply fill in theform supplied with your phone and take italong with your phone to your stockist. Youshould retain the form for your records.data protectionWe will use the personal information yousupply us to help manage your Orangeaccount efficiently, for example, to assist inhandling queries, sending bills (excludingpay as you go) or to send you informationon products and services which may be ofparticular interest to you. From time totime, we may pass information about youto third parties or government agencies.Full details are given in the terms andconditions booklet.Please call Orange customer services on07973 100 150 or, if you are a pay as yougo customer, on 07973 100 450 if you donot wish to receive any marketing materialsrelated to Orange and its services, or if youdo not wish us to pass on your details toany other reputable organisations for salesand marketing purposes.direct debitPaying by Direct Debit is a convenient wayto pay. If you're a pay monthly customeryou will still be sent a detailed monthlystatement but won't have to remember tosend a cheque each month. To set up aDirect Debit payment call 150 from yourOrange phone.If you're a pay as you go customer youcan combine control with peace of mind,topping up from as little as £10 a month to£100. You can change or cancel your104105

eferencereferenceDirect Debit anytime, just give 14 daysnotice. To set up a Direct Debit paymentcall 450 from your Orange phone .allowing access to your Orange accountIt can sometimes be useful for someoneelse to have access to your account, forexample if you have more than one Orangephone in your name. As an account holderyou can choose to allow information onlyaccess and access which will allowchanges to be made. Please call customerservices who will send you a form.Orange useful bookletsIf you would like to receive a free bookletcontaining useful information on an Orangeproduct or service call Orange Customerservices on 07973 973 150 or, if you are apay as you go customer, 450 from yourOrange phone.Orange Care terms andconditions1 interpretation1.1 In these terms and conditionsInsurance refers to the provisions ofclause 3 and Warranty to theprovisions of clause 7, togetherInsurance and Warranty are referredto as Orange Care.1.2 Orange Care is subject at all timesto the provisions of these terms andconditions and does not apply andcannot be purchased in relation to anysecond line activated on your Orangephone. (Orange Care only applies toapproved and Orange brandedphones).1.3 To check whether your chosen serviceplan includes Orange Care or requiresOrange Care to be purchased as anoptional extra please call 150 fromyour Orange pay monthly phone or07973 100 150 from any other phone.Small Business customers should call345 from their Orange phone or07973 100 345 from any other phoneand Business Solutions customersshould call 158 from their Orangephone or 07973 100 158 from anyother phone. Pay as you gocustomers can purchase Orange Careby calling 450 from their Orangephone or 07973 100 450 from anyother phone.2 insurance terms2.1 Orange Personal CommunicationsServices Limited (Orange) is monitore dby HSBC Insurance Brokers Limitedwhich is a member of the GeneralInsurance Standards Council.2.2 Orange is authorised by the insurer tocollect premiums, to accept or declineclaims, to arrange repairs and issuereplacement phones on behalf of theinsurer. For the purposes of thisInsurance “phone" means handset,standard battery, SIM card andcharger, originally supplied as part ofthe standard package.2.3 The Insurance is arranged with anauthorised insurer whose details areavailable upon request to HSBCInsurance Brokers Limited, QuayWest, Trafford Wharf Road,Manchester, M17 1PL.2.4 The following paragraphs describe theconditions and cover provided underthe terms of this Insurance whichforms part of a master policy arrangedby HSBC Insurance Brokers Limitedon behalf of Orange. This Insurance issubject to the terms and conditionsof the master policy, a copy of whichcan be obtained from HSBCInsurance Brokers Limited. Requestsshould be made in writing, statingyour Orange phone number.3 cover for lost stolen anddamaged phonesYour phone which must be in yourpossession or in the possession of anauthorised user is insured worldwide106107

eferencereferencesubject to the terms and conditions of theInsurance policy (see clause 6.14 in respectof conditions outside the United Kingdom).If your phone (or parts there of) is lost,stolen or damaged you will be entitled toa replacement or repair “free of charge”subject to payment of the administrationfee as detailed in clause 9.6, subject tocompliance with all the following termsand conditions of the policy. For yourinformation an authorised user is theOrange registered customer, other usersofficially notified to Orange by the customerand authorised by Orange, the registeredcustomer’s spouse/partner, members ofhis/her immediate family, all of whom wouldnormally reside at the registered customer’saddress and employees of the registeredcustomer who use the phone withpermission of the customer.3.1 Loss, theft or malicious damageclaims must be reported to the Policeimmediately but in any event within 24hours of discovery of the occurrence.In respect of claims arising outside theUnited Kingdom please refer toClause 6.14.3.2 Your claim must be reported toOrange as soon as possible but inany event not more than 24 hoursafter you discover the loss, theft ordamage. In respect of claims arisingoutside the United Kingdom pleaserefer to Clause 6.14. To make a claimyou must provide the following:3.2.1 the crime reference number inrespect of theft or maliciousdamage claims or the lostproperty reference number ifthe phone has been lost;3.2.2 full details of how the loss, theftor damage occurred; and3.2.3 any other information andevidence as may reasonably berequested by Orange regardingthe cause of loss or damage.3.3 Orange will arrange repair orreplacement on behalf of the insurers.3.4 Lost, stolen or damaged antennas willbe repaired/replaced, whereappropriate, free of charge once only.3.5 You or any authorised user of thephone must at all times act with duec a re in looking after the phone and takeall reasonable precautions to safeguardit against loss, theft or damage.4 exclusions4.1 A replacement or repair will not beprovided under the terms of theInsurance where the loss or damageis caused by or consists of:4.1.1 normal wear and tear ordeterioration, depreciation,rusting or oxidisation,atmospheric or climaticconditions or other graduallyoperating cause;4.1.2 confiscation or detention;4.1.3 improper maintenance, repairor modification;4.1.4 defective materials orworkmanship covered by themanufacturer’s warranty;4.1.5 breakdown of or interruptionto the network service;4.1.6 loss of use or consequentialloss of any kind;4.1.7 cosmetic damage which doesnot impair the normal functionsof the phone;4.1.8 loss of or theft of items leftunattended in a public place;4.1.9 theft of items from an unattendedvehicle unless the item was in alocked boot or locked glovecompartment and the vehicleitself was securely locked;4 . 1 . 1 0any wilful act, neglect or failureto take reasonable care by youor any authorised user or anywilful act or neglect carried outat the direction or instigation ofyou or any authorised user;4 . 1 . 1 1disregard of manufacturer’sand/or operating instructions;4 . 1 . 1 2damage resulting from pressurewaves caused by aircraft orother aerial devices travelling atsonic or supersonic speeds;4 . 1 . 1 3war and hostilities;4 . 1 . 1 4loss, destruction or damage in108109

eferencereferenceNorthern Ireland due to civilcommotion unlawful or wantonact committed maliciously inconnection with any unlawfulassociation;4 . 1 . 1 5radioactive contamination;4 . 1 . 1 6loss or theft of a phone fromtemporary premises is coveredonly where there is evidence offorcible and violent entry or exit.4.2 A replacement or repair will not beprovided if:4.2.1 Orange has reason to believeyou have made a fraudulentclaim;4.2.2 you do not make reasonableefforts to recover any lost orstolen items;4.2.3 the phone is not registered andconnected to the Orangenetwork in your name;4.2.4 at the time of loss, theft ordamage the phone was notbeing used or in the possessionof you or an authorised user.5 premium paymentInsurance cover will cease if any premiumis not paid on the due date unless suchdelay is due to a processing error by anyclearing bank or similar. Your phone will notbe replaced or repaired if any sum is dueby you to Orange.6 general6.1 It is a condition of this policy that thereplacement of any phone will only bemade with an Orange product.Wherever possible, reasonable effortswill be made to ensure that thereplacement phone is of the same orsimilar specification.6.2 Replacement phones may be suppliedf rom refurbished stock that have beentested and are fully functional.6.3 In the event of a claim you are onlyentitled to repair or replacement (atthe option of Orange) of your phone.There is no entitlement to anymonetary settlement under the termsof the Orange Care Insurance policy.6.4 The Insurance period will be unaff e c t e dby the replacement of your phone andwill continue to apply from the date theInsurance first came into forc e .6.5 Should you find a phone that youhave reported lost or stolen beforeyou have received a replacement,you must report this to Orangeimmediately so that the delivery of thereplacement can be cancelled. If youfail to do so we reserve the right toimpose a charge for any attempt todeliver the replacement.6.6 When a replacement phone has beensupplied due to accidental ormalicious damage the original phonemust be returned to Orange.6.7 When a replacement phone hasbeen supplied because of loss ortheft, if the original phone issubsequently recovered it must bereturned to Orange as it is theproperty of the insurer.6.8 If there is reason to believe that youhave not taken reasonable care ofyour phone any claim may be referredto Chartered Loss Adjusters in orderto carry out a special investigation intothe circumstances of the claim. Nofree replacement or repair will beprovided unless and until the adjustersconfirm your claim is acceptableunder the terms of the policy6.9 If Orange believes that you havepersistently failed to take reasonablecare of your phone your cover will becancelled.6.10 Orange may at its option require youto return your phone for examinationbefore a replacement is supplied.6.11 If Orange has reasonable cause tobelieve you have made a fraudulentclaim your cover will be cancelled.6.12 You must provide any assistanceand/or information that Orangereasonably requests in connectionwith the replacement of your phone.6.13 A replacement item will be refused oryou will be charged for anyreplacement if you have not compliedwith the terms of the Insurance policy110111

eferencereferenceand of Orange Care.6.14 If your phone is lost or stolen ormaliciously damaged whilst you area b road you must report the loss ortheft to the relevant local authority andto Orange as soon as possible but inany event as soon as re a s o n a b l ypracticable after you discover loss theftor malicious damage. A re p l a c e m e n tphone will not be sent to you until youre t u rn to the United Kingdom.6.15 Where a replacement phone is issuedunder the warranty the original phonemust be returned to Orange.6.16 You may be charged therecommended retail price of anybattery charger or antenna returned toOrange which is shown not to be thatoriginally supplied with the phone orof any phone returned to Orangewhich is shown to have beendeliberately damaged.6.17 If your phone is lost or stolen, ormaliciously or accidentally damagedso that it is no longer operable andsuch lost theft or damage falls outsidethese terms and conditions thenOrange may entirely at its discretionagree to sell you a replacementphone at prevailing replacementphone prices. The charge for anyreplacement phone so supplied willbe applied to your Orange account.6.18 Orange will use its reasonableendeavours to dispatch anyreplacement phone to you within 24hours of agreeing to issue suchreplacement, however, for reasonsbeyond our control this may notalways be possible.6.19 Orange will arrange with you a placeand time period for any replacementphone to be delivered, on payment ofthe administration fee detailed inclause 9.6. We reserve the right toimpose a delivery charge if you areunavailable for the delivery as agreed.6.20 Any replacement phone receivedunder either clause 3 or clause 7 willnot attract a further period ofInsurance or warranty. For theavoidance of doubt (subject to theprovisions of clause 6) the periodsstated in clauses 8.1, 9.1 and 10.2 asappropriate will continue to apply fromthe date such cover originally cameinto effect.6.21 Any claim accepted under OrangeCare purchased as an optional extrawith your Pay Monthly service plan willbe subject to an administration fee.See clauses 9.6, 9.6.1, and 9.6.2. fordetails7 warranty - defective materials orworkmanship7.1 If your phone (or parts thereof)becomes defective due to faultymaterials or workmanship Orange will(at its option) repair or replace it at nocharge (on payment of theadministration fee, if applicable, asdetailed in clause 9.6) provided that:7.1.1 it has been used in accordancewith the operating instructions;7.1.2 any repairs which may havebeen, or are to be undertakenhave been arranged by Orange;7.1.3 you have complied with theforegoing terms and conditions;7.1.4 the Orange phone is registeredand connected to the Orangenetwork in your name;7.2 This Warranty is an extra benefit andis additional to your legal rights;7.3 Batteries only have a 12-monthwarranty.8 term & payments - Service Planinclusive of Orange Care8.1 Where you are connected to a serviceplan which includes Orange Care theInsurance and Warranty will come intoforce when you register the phone onthe Orange network. The Insuranceand Warranty will remain in effect for aperiod of 12 months, unless youswitch to a different service plan asindicated in clauses 11.2 and 11.6.8.2 Orange Care cover may be purchasedseparately once the initial period of 12months has expired.112113

eferencereference8.3 Where phones share an OrangeGroup service plan then each phonewill be covered separately.9 term & payments – pay monthlyService Plan with optionalOrange Care9.1 W h e re you are connected to a serviceplan which re q u i res Orange Care to bep u rchased as an optional extra theInsurance and Warranty will come intof o rce 24 hours after you call to re q u e s tcover or 24 hours after we receive yourwritten request for cover and will eachhave a minimum term of 12 months.Your confirmation of Insurance coverwill be sent to you within 30 workingdays after the end of the month inwhich cover becomes eff e c t i v e .9.2 Premiums will be invoiced monthly byOrange on behalf of the Insurer onyour Orange account and must bepaid along with your Orange charges.9.3 Premiums may be varied at any timeand will be effective 90 days after youhave been notified in writing or otherdurable form, unless the premium isvaried at the annual renewal date ofthe policy. If your premium isincreased you may terminate thispolicy on not less than 10 days notice(before your bill date). If you do notgive notice within one month ofnotification of any increase you will betaken to have accepted the increase.9.4 In the event that any tax payable onpremiums should be increased or anynew tax imposed then such increaseor new tax may be passed onto you.9.5 Where phones share an OrangeGroup service plan then Orange Caremust be purchased separately foreach phone.9.6 Any claim accepted under OrangeC a re will be subject to anadministration fee charged to youraccount in advance of any repair orreplacement being undertaken.Details of the current administrationfee are available on request fro mOrange and are published in ourperiodically updated price guide.The administration fee is subject tochange and is payable in respectof all accepted claims made underOrange Care with the exceptionof those set out in clause 9.6.1.9.6.1 The administration fee will notbe payable in respect of a claimfor defective material orworkmanship of a new phone(including standard battery andcharging unit but excludingreconditioned and/or secondhand phones) where thedefective material orworkmanship has been broughtto Orange’s attention within 6months of the date of purchaseof the phone.9.6.2 For the avoidance of doubt theadministration fee is notrefundable.9.7 You may terminate Orange Care on orafter the minimum term by giving notless than 10 days notice before a billdate. As a concession, if you are alsoterminating your Orange account thenyou may terminate Orange Care withinthe minimum term and it will not benecessary for the notice to expire onyour bill date but in such event youwill not be entitled to a refund of anypremiums paid.9.8 Orange will negotiate renewals of theInsurance policy on your behalf andmay change Insurer. The Insurer andOrange may vary the terms of thepolicy from time to time but will giveyou 90 days notice of any suchchanges. If your rights under thepolicy are restricted or removed youmay terminate Orange Care on givingnot less than 10 days notice endingon an invoice date. If you do not givenotice within one month of notificationof any changes you will be taken tohave accepted the changes.114115

eferencereference10 term and payments – pay as yougo Service Plan10.1 When you are connected to a pay asyou go service plan which requiresOrange Care to be purchased as anoptional extra the premium must bepaid in advance.10.2 The policy only applies to approvedand branded Orange pay as you gophones and may be purchased forany phone within the current pay asyou go range. If you pay by creditcard or debit card the policy will comeinto force 24 hours after your call torequest cover. If you pay by chequethen the policy will come into forcewithin 24 hours of clearance of yourcheque. The Insurance and warrantywithin the policy will each have a termof 12 months. Your confirmation ofInsurance cover will be sent to youwithin 30 working days after the endof the month in which cover becomese ff e c t i v e .10.3 You may request that the policy isterminated at any time during the 12month period in which event Orangewill refund to you a pro rata proportionof the premium for the balance ofeach complete month remaining ofthat period unless you have alreadymade a claim on the policy in whichevent no refund will be due.11 switching between Service Plans11.1 In the event that you wish to switchfrom one pay monthly service plan toanother both of which include OrangeCare, or, from one pay monthlyservice plan to another both of whichrequire Orange Care to be purchasedas an optional extra then Orange Carewill continue unaffected.11.2 In the event that you wish to switchfrom a pay monthly service plan whichincludes Orange Care to a paymonthly service plan which requiresOrange Care to be purchased as anoptional extra the inclusive OrangeCare will automatically cease.11.3 In the event that you wish to switchfrom a pay monthly service plan whichrequires Orange Care to bepurchased as an optional extra to apay monthly service plan whichincludes Orange Care then from thedate such switching takes effect youwill be covered by Orange Care forthe unexpired balance (if any) of anyperiod under clause 8.1 calculatedfrom the day your phone was firstregistered on the Orange network.11.4 In the event that you wish to switchfrom a pay as you go service plan forwhich Orange Care has beenpurchased to a pay monthly serviceplan which requires Orange Care tobe purchased as an optional extraOrange Care will automatically cease.Orange will refund to you a pro rataproportion of the premium for thebalance of each complete monthremaining of that period unless youhave already made a claim on thepolicy in which event no refund willbe due.11.5 In the event you switch from a pay asyou go service plan to a pay monthlyservice plan which includes OrangeCare then from the date suchswitching takes effect you will becovered by Orange Care for theunexpired balance (if any) of anyperiod under clause 8.1 calculatedfrom the day your phone was firstregistered on the Orange network.11.6 In the event you switch from a paymonthly service plan inclusive ofOrange Care to a pay as you goservice plan Orange Care willautomatically cease.11.7 In the event that you wish to switchf rom a pay monthly service plan forwhich Orange Care has beenp u rchased as an optional extra OrangeC a re will automatically cease but insuch event you will not be entitled toany refund of premiums paid.116117

eferencereference12 claims12.1 To make a claim under this Insuranceyou should call 150 from your Orangepay monthly phone or 07973 100 150from any other phone if you are a paymonthly customer. Pay as you gocustomers should call 450 from theirOrange phone or 07973 100 450from any other phone. Small Businesscustomers should call 345 from theirOrange phone or 07973 100 345from any other phone and BusinessSolutions customers should call 158from their Orange phone or07973 100 158 from any other phone.Your claim will be handled fairlyand promptly.12.2 In certain circumstances, particularlywhere there is a dispute over yourclaim Orange may refer the matter toindependent Chartered Loss Adjustersfor investigation and review.13 complaints13.1 If you have any queries or complaintsregarding this Insurance you should inthe first instance address this toOrange. Call 150 from your Orangepay monthly phone or 07973 100 150from any other phone. Pay as you gocustomers should call 450 from theirOrange phone or 07973 100 450from any other phone. Small Businesscustomers should call 345 from theirOrange Phone or 07973 100 345from any other phone and BusinessSolutions customers should call 158from their Orange phone or07973 100 158 from any other phone.13.2 If your queries or complaints regardingthis Insurance are not satisfied, youcan in the second instance write toProduct Insurance, Orange PCS,Senhouse Road, Darlington,DL1 4YG.13.3 If you are not satisfied with the way acomplaint has been dealt with youshould write to HSBC InsuranceBrokers Limited, Quay West, TraffordWharf Road, Manchester, M17 1PL.13.4 If you remain dissatisfied, HSBCInsurance Brokers as a member of theGeneral Insurance Standards Councilis also a member of a registeredindependent dispute resolutionscheme. They will advise you how youcan contact this scheme.13.5 Insofar as general Insurance productsare concerned Orange is monitoredby HSBC Insurance Brokers Limitedwho are members of the GeneralInsurance Standards Council.pay monthly terms andconditions1 definitionsThe following words and expressions shallhave the following meanings:AccessoriesP roducts approved by Orange which youuse in conjunction with your Device. Theyinclude (without limitation) batteries, chargers,car kits, headsets and carry cases.Accountour re c o rds of your payments andoutstanding Charges, plus your personald e t a i l s .Age Restricted Servicesany Services which are specified for useonly by customers over a specific age.Bara block placed by us on some or all of theServices you normally use (except for callsto emergency services). It may include usrestricting the Service whereby you willautomatically be re-directed into Orangewhen you attempt to make an outgoingcall from your Device118119

eferencereferenceBilling Datethe day on which your billing statement willbe issued after you have been connected.Chargesall charges for Services, as published inour periodically updated Price Guide.These include any reasonableadministration charges.Connectionthe process of giving you access to aService. "Disconnection" and "Reconnection"have corresponding meanings.Contentinformation, communications, imagesand sounds, software or any othermaterial contained on or available throughthe Services.Contractthese terms and conditions which arebinding on both you and Orange for eachDevice you connect to the Orange Network.Customer Communicationinformation made available to you byOrange which provides information onOrange Services. It may be made availableon your Device or provided electronically or120distributed with new Devices or in mailingsto some or all Orange Customers.Depositrefundable amount that Orange may askyou to pay before we Connect or Reconnectyou to the Network or beforeproviding any Service.Devicea mobile telephone, device or data card(excluding Accessories) which is approvedby Orange for connection to its Network.Line One and Line TwoLine One is the primary means by whichyou have access to the Services. Line Twois a second line on the same Device withits own phone number.Minimum Termthe minimum period for the supply ofServices as specified in your Service Plancommencing on the date of Registration;where no period is specified in the ServicePlan a minimum period of 12 months fromthe date of Registration will apply.Networkthe electronic communications system bywhich Orange makes Services available inthe United Kingdom.Orange Additional Servicesoptional Services (including but not limitedto Roaming, International Calling, PremiumRate Services and Content provided byOrange) which may cost extra whether theyare supplied in conjunction with ServicePlans or outside Service Plans.OrangeOrange Personal Communications ServicesLimited, or any organisation that maysucceed it as the assignee of this Contract.Referred to in this Contract from time totime as “we” “us” or “our”.Price Guidea list of our current Charges which isupdated from time to time and is availablefrom us upon request.Registrationour acceptance of your application forServices and our record of your data andany User data prior to Connection."Register" has a corresponding meaning.RoamingAn optional Service that allows you to useyour Device on other operators' networks,usually in foreign countries.ServicesNetwork and other Services, includingOrange Additional Services, provided orprocured by us for you to use.Service Plana number of products which shall includebut not be limited to bundles of airtime,text, and/or Orange Additional Servicesand/or additional discounts offered byOrange for an agreed monthly or otherperiodic payment.SIMa card or other device which shall for theavoidance of doubt include a USIM whichcontains your personal telephone numberand which is programmed to allow you toaccess the Network.Suspensionthe temporary disconnection of Services.“Suspend" has a corresponding meaning.Useryou, or another person named by you,who is authorised to incur Charges toyour Account.121

eferencereference2 your Contract and the Minimum Te r myour Contract runs for at least theMinimum Term2.1 For each Device you own, yourContract starts on the date ofRegistration and will continue for theMinimum Term and thereafter youhave limited rights to terminate yourContract during the Minimum Term asdescribed in Section 4.what happens when the minimumterm ends2.2 After the Minimum Term ends, we willcontinue to supply you with Servicesas normal until your Contract isterminated in any of the waysdescribed in Section 4.3 provision of Serviceswhat we aim to provide in the UK3.1 We will take all reasonable steps tomake the Services available to you atall times. The Services are onlyavailable within the range of the basestations that make up our Network.We cannot guarantee a continuous faultfreeservice. Please note that:3.1.1 the quality and availability ofServices may sometimes beaffected by factors outside ourcontrol, such as local physicalobstructions, atmosphericconditions, other causes ofradio interference, features orfunctionality of your Device, thenumber of people trying to usethe network at the same time,and faults in othertelecommunication networks towhich the Network isconnected3.1.2 the quality of our Services maynot be at its best insidebuildings or below ground.3.2 When you move outside the Orangeenhanced service area this mayresult in:3.2.1 the call being terminated if youare on a video call3.2.2 the speeds at which data isdownloaded being affected.3.3 Any coverage maps are our bestestimate but not a guarantee ofservice coverage, which may varyfrom place to place.Services may sometimes beaffected by maintenance andupgrading3.4 The Network and the Services mayf rom time to time re q u i re upgrading,modification, maintenance or otherworks. These may result in some or allof the Services becoming temporarilyunavailable. In such cases, we'll doeverything we can to keep the period ofnon-availability to a minimum. However,some interruption may be inevitable.suspension of Services3.5 We may suspend some or all of theServices you use, without giving younotice, if:3 . 5 . 1 we have good reason to believethat you haven't complied withone or more of the terms ofyour Contract3 . 5 . 2 you don't pay your bill withinthe time stipulated in Condition6.2; we reserve the right toplace a Bar on some or all ofthe Services from your Device(with the exception of calls tothe emergency services). ThisBar will remain in force untilyou've paid everything you oweus. At our discretion, we maycharge you for Reconnectionand removal of the Bar3 . 5 . 3 a complaint has been madeagainst you. The complaint willbe thoroughly investigated, andServices will remain suspendeduntil we know the results of thatinvestigation. Any complaintyou make will similarly bethoroughly investigated3 . 5 . 4 we have good reason to believethat your mobile phone numberis being used for fraudulent orimproper purposes122123

eferencereference3 . 5 . 5 we suspect on reasonablegrounds that information hasbeen supplied to us withoutthe knowledge of the personnamed or that an application isunauthorised or contains falseparticulars3 . 5 . 6 you notify us that your Devicehas been lost or stolen3 . 5 . 7 we are required by theemergency services or othergovernment authorities tosuspend your Services.3.6 You will remain liable for all monthly orother periodic Charges during anyperiod of Suspension.suspension of Orange AdditionalServices3.7 We reserve the right to change,suspend or withdraw part or all of anyOrange Additional Service on givingreasonable notice.monitoring the Services you use3.8 For the purposes of goodmanagement and security and tomake sure we follow your instructionscorrectly and to improve our serviceto you through training of our staff, orto monitor instances of unsolicitedmessages we may monitor or recordcommunications. Where we havegood reason to believe suchcommunication is unsolicited youagree we may but are not obliged toblock such communication.roaming Services outside the UK3.9 Roaming relies on thetelecommunications systems offoreign networks, over which we haveno control. We cannot therefore offerany guarantees about Roamingservices.3.10 If you use Services from a countryoutside the UK your use of theServices may be subject to differentlaws and regulations that apply in thatother country. Orange is not liable foryour failure to comply with those lawsor regulations.Storage and transmission ofinformation on our Network3.11 We may establish limits concerning theuse of the Services, for example themaximum size of an email messagethat may be sent or receive and themaximum capacity allocated to you forstorage of Content on the Networkwhich you access via the Services.3.12 You agree that Orange has noresponsibility for the deletion,corruption or failure to store anyContent maintained or transmitted bythe Network.3.13 While Orange has no responsibility tomonitor the use of the Services if youexceed the use limits we reserve theright to refuse to store or sendContent on your behalf.access to the Services and Content3.14 Under no circumstances will Orange,or any of the other parties involved inthe provision of Orange Content, beliable for any losses, damages, costsor expenses arising from or in anyway connected with any errors,defects, interruptions, malfunctions ordelays in Content or the provision ofContent. Orange agrees to rectify anysuch problems in the Content whichare notified to Orange as soon asOrange reasonably can. If you donotice a fault or error in the Content,please notify the fault to Orange.3.15 Orange accepts no liability for theloss, late receipt or non-readability ofany download, transmission or othercommunications. The Content, whichis obtained from a large range ofsources, is supplied to you on an “asis” basis and Orange does notwarrant that the Content is ofsatisfactory quality, fit for a particularpurpose, suitable, reliable, accurate,complete, secure or is free from error.access to the third party servicesand the Internet3.16 We have no control over the value orquality of goods, services or Content124125

eferencereferenceoffered by third parties on or throughthe Services. As a result we cannotbe responsible or liable in any way for,and do not endorse, any of thesegoods, services or Content.3.17 The Services may be used by you toaccess websites and networksworldwide. Orange accepts noresponsibility for the Content orservices in respect of these and youa g ree to conform with the instructionsissued by those websites andnetworks relating to your use of thoses e r v i c e s .3.18 Accessing the Internet, which is not asecure environment, or using thirdparty services may leave youvulnerable to unwanted programs ormaterial or viruses that may bedownloaded to your Device withoutyour knowledge which may giveunauthorised access to, or damage,your Device and the informationstored on it. Orange is not liable orresponsible in any way for suchunauthorised access, damage to orloss of information on your Device.Age Restricted Services3.19 You are not permitted to access ourAge Restricted Services (if any) if youare below the age specified to accessthe Services. If you are allowed toaccess the Age Restricted Servicesby virtue of the fact that you are thespecified age or older you must notshow or send Content from the AgeRestricted Services to anyone belowthe specified age. If you let anyoneunder the specified age use yourDevice, you must ensure youdeactivate access to the AgeRestricted Services.4 your rights to terminate this Contractterminating your Contract after theMinimum Term4.1 You may terminate your Contract toexpire at anytime after the MinimumTerm by giving us at least onemonth's notice. You are free to restoreyour Contract throughout this noticeperiod, should you change your mind.terminating your Contract duringthe Minimum Term4.2 You may terminate your Contractbefore the Minimum Term has expiredif you pay us:4.2.1 all Charges that are due, plus4.2.2 a lump sum equivalent to thetotal of all the monthly or otherperiodic Charges still remainingon your initial Minimum Termagreement (except in thecircumstances set out inConditions 4.3 and 15.1). You'llbe entitled to a rebate of 5% ofthat total if you terminate yourContract up to and includingthe first day of the last month ofthe Minimum Term.terminating your Contract becauseOrange has changed its terms4.3 You may also terminate your Contractif we vary its terms, resulting in anexcessive increase in the Charges orchanges that alter your rights underthis Contract to your detriment. Insuch cases you would need to give usat least 14 days’ written notice priorto your Billing Date (and within onemonth of us telling you about thechanges). However this option doesnot apply if:4.3.1 we have increased the Chargesby an amount equal to or lessthan the percentage increase inthe All Items Index of RetailPrices published by the CentralStatistical Office in the MonthlyDigest of Statistics in any 12-month period; or4.3.2 the variations we have madehave been imposed on us as adirect result of new legislation,statutory instrument,government regulation orlicence; or4.3.4 the variation relates solely to anOrange Additional Service, inwhich case you may cancel that126127

eferencereferenceOrange Additional Service ina c c o rdance with Condition 15.1.terminating your contract becauseOrange is no longer able to provideaccess to the Network4.4 If, for reasons beyond our control, wea re no longer able to provide NetworkServices, we will at our discretion either:4.4.1 make arrangements for you tobe supplied with equivalentServices by another network atno extra cost to you, or4.4.2 accept written notice from youthat you wish to terminate yourContract. In such cases we willrefund any pre-paid Chargesthat have not been used up.termination of your Contractby Orange4.5 We may terminate your Contractimmediately at any time in respect ofany or all the Devices owned by you,in whole or in part, by giving youwritten notice if:4.5.1 you fail to pass any creditassessments which we mayreasonably consider to benecessary from time to time4.5.2 you fail to pay any of your billsfrom Orange on time4.5.3 we have good reason forbelieving that any informationyou have given us is falseor misleading4.5.4 you become insolvent withinthe meaning of Section 123of the Insolvency Act 1986,or bankrupt, or make anyarrangement with creditors orgo into liquidation or becomesubject to an administrationorder or a receiver is appointedover any of your assets or if wehave good reason for believingthat you are unable to paythe Charges4.5.5 in addition, we may terminateyour Contract at any time afterthe Minimum Term has expiredby giving you at least onemonth's written notice.termination of your contract byOrange without written notice4.6 We reserve the right to terminate yourcontract immediately at any time inrespect of any or all of the Devicesowned by you, in whole or in partwithout notice to you if4.6.1 we have good reason forbelieving that you havebreached Conditions 6.4.2,6.4.3, 6.4.4, or 6.4.5, 6.4.8,6.4.9, 6.4.10, or 6.4.11 or4.6.2 you haven't complied with oneor more of the terms of yourContract and do not correct thebreach within 7 days of beingasked by us in writing to do so.termination and Line Two4.7 Termination of your Contract for anyreason connected with Line One willresult in automatic termination ofLine Two.5 effect of Termination of theAgreement5.1 When this Agreement is terminated,your Device will be Disconnected andyou will no longer be able to usethe Services.what to do after Termination ofyour Contract5.2 Termination of your Contract is subjectto you paying us any money you oweus and us paying you any money weowe you. After termination, it is yourresponsibility to cancel any dire c tdebits, standing orders, credit cardmandates or other authorisations youmay have given for periodic paymentsto be made to us by third parties.6 your responsibilitieswhen your payments are due6.1 Ordinarily we will invoice you monthlyin advance for monthly charges whichare non-refundable and monthly in128129

eferencereference130arrears for call and message charges,but we reserve the right to amend theinvoicing period and submit interiminvoices to you. The Connectioncharge will be included on your firstinvoice. Charges in respect ofServices not supplied directly by us,eg Roaming, may be invoiced severalmonths in arrears. VAT will be addedto all invoices at the relevant ratewhere applicable. Payment is duewhen you receive your invoice.6.1.1 You will be responsible forpaying all Charges on yourAccount, whether or not theyhave been accrued by youpersonally. You will also beresponsible for anyextraordinary costs incurred inadministering your Account,including collecting anypayments. If your Service hasbeen Disconnected, either atyour request or ours, you willremain responsible for payingany outstanding Charges.6.1.2 You must make your paymentwhen you receive your invoiceand by one of the paymentmethods stated on your invoicesubject to clause 6.3. Howeverwe may also submit an interimbill or require an immediatepayment if we think you haveexceeded a reasonable limit onyour Account.penalties for overdue payments6.2 If payment is not made within 14days of its due date, we may chargeinterest on all sums outstanding at therate of 2% above the base rate ofNational Westminster Bank. Thisinterest will be charged on a perannum basis calculated daily.payment methods6.3 Ordinarily we will accept payment ofCharges by credit card, debit card,cheque, direct debit and electronictransfer, but we reserve the right torefuse any payment method if wehave reasonable cause to believesuch payment will be dishonoured.6.3.1 We reserve the right to chargean administration fee eachmonth for payments not madeby direct debit.6.3.2 We may arrange for invoices tobe issued by a third party onour behalf. Invoices issued bysuch third party shall be bindingon you and payment of suchinvoices in full to the third partywill be a valid discharge of yourliability to pay such invoicesunder this Agreement.things that you agree to do6.4 Recognising that good managementand security of the Services isimportant to all Orange customers,you agree that you will:6.4.1 provide whatever proofs of youridentity and address weconsider reasonably necessaryfrom time to time. Whilephotocopy or fax copies areusually acceptable we doreserve the right to request theoriginal document6.4.2 keep confidential, and notdisclose to any third party, yourAccount password or anypersonal identification code,number or name issued by uspermitting access to the Services6.4.3 not use the Services for anyimproper, immoral, fraudulent orunlawful purposes or for thesending of any communicationor storing any data which is ofan offensive, abusive, indecent,obscene or menacing nature6.4.4 not cause, nor knowingly allowothers to cause, any nuisance,annoyance or inconvenience,whether to us or to any of ourcustomers, by any meansincluding the use of theNetwork for persistently sendingunsolicited communicationswithout reasonable cause6.4.5 not act in a way, whetherknowingly or otherwise, whichwill impair the operation of the131

eferencereferenceNetwork or any part of it, or putit in jeopardy6.4.6 use only Devices andAccessories approved for usewith the Network, and complywith all relevant legislation orregulation relating to their use6.4.7 comply with any re a s o n a b l einstructions issued by us whichc o n c e rn your use of theServices, and co-operate with usin our reasonable security andother checks (which may includeus making phone calls to you)6.4.8 not send or upload anythingthat is copyright protected(unless you have permission) orwhich in any way breaches theintellectual property rights ofany third party6.4.9 not copy, modify, store,forward, publish or distributethe Services or their Contentwithout our express permission6 . 4 . 1 0only use Content for your ownpersonal use and not for anycommercial purposes ordistribute it commercially6 . 4 . 1 1not to re-sell, re-supply orotherwise distribute theServices or Devices withoutthe prior written agreementof Orange6 . 4 . 1 2not to circumvent the AgeRestricted Service mechanisms.7 multiple users7.1 Where there are one or more Usersother than you under your Contract,you remain responsible:7.1.1 for ensuring the Services areused in accordance with thisContract; and7.1.2 for all Charges incurred to yourAccount by those Users.8 Line Two - limitations on usageSuspension of Services8.1 If we Suspend Services on Line One,Services on Line Two willautomatically be Suspended also.electronic messages8.2 It is not possible to send electronicmessages on Line Two. This shallinclude but not be limited to, text,video and multi media messages.Service Plan8.3 You may not have a higher ServicePlan on Line Two than you have onLine One.9 information supplied by youthe details you give us must becorrect9.1 By applying for Registration or forOrange Additional Services, youundertake to provide your correctname, address and other factualinformation. You also confirm that:9.1.1 the person stated to beauthorised to sign for a companyor firm is duly authorised9.1.2 any individual applying as amember of a company is of fullcontractual capacity and is ableboth to pay for the Services heor she has requested and tomeet his or her otherobligations under your Contract9.1.3 You will also tell us if yourdetails change.what happens if we suspect thedetails you give us aren't correct9.2 If we suspect, on reasonable gro u n d s ,that information has been supplied tous without the knowledge of theperson named, or that an applicationis unauthorised or contains falseparticulars, we may delay Connectionor Suspend Services to your Devicewhile we investigate further. Followingour investigation, we will Connect orreinstate the Services unless wehave grounds to terminate. Yo uacknowledge that you will have noclaim against us in respect of any delayor Disconnection caused as a result ofthe operation of this Condition.132133

eferencereference10 credit assessmentsyour application is subject to creditstatus10.1 All applications for Registration andOrange Additional Services aresubject to credit assessment beforewe can connect you to the Network.In considering your application we willsearch your record at the licensedcredit reference agencies. They willadd to your record details of oursearch and your application. We willuse credit scoring or other automateddecision making systems whenassessing your application. If ourassessment of you does not meet ournormal requirements we reserve theright to decline to Connect you or tosupply Orange Additional Services orto decide an appropriate credit limiton your Account. Alternatively, wemay ask you to lodge a Deposit withus before we Connect you. If youbelieve our assessment of you isincorrect, we will review your eligibility.However, we cannot acceptresponsibility for the accuracy ofinformation provided from thedatabases of credit referenceagencies. Nor can we accept anyliability for the consequences of ourdeclining to Connect you.10.2 We will also check your details with afraud prevention agency who willrecord details of any false orinaccurate information provided byyou where we suspect fraud. We orother organisations may use andsearch these records to:1 0 . 2 . 1help make decisions aboutcredit and credit relatedservices, for you and membersof your household1 0 . 2 . 2help make decisions on motor,household, credit, life and otherinsurance claims, for you andmembers of your household1 0 . 2 . 3trace debtors, recover debt,prevent fraud, and to manageyour Accounts or insurancepolicies1 0 . 2 . 4check your identity to preventmoney laundering, unlessyou furnish us with othersatisfactory proof of identity.10.3 We may also disclose details of howyou conduct your Account to suchagencies. The information will be usedby other credit grantors for makingcredit decisions about you and theother members of your household,for fraud prevention, debt recovery,money laundering prevention, tracingdebtors and Account management.For these purposes we or they maymake further searches. Althoughthese searches will be added toyour record they will not be sharedby others.10.4 Please contact us if you would likedetails of these credit reference andfraud prevention agencies from whomwe obtain and to whom we passinformation about you. You have alegal right to this information.11 depositsdeposits are held for 12 months11.1 We may request a Deposit from you:a) before Connectionb) before making Orange AdditionalServices available to you, orc) before reinstating the Services afterSuspension, or.d) if you fail to pass any creditassessments which we reasonablyconsider to be necessary from timeto time11.2 Deposits will be held for 12 monthsf rom the date of receipt and thenrefunded upon request. We do not payi n t e rest on Deposits. If you owe usm o n e y, we may set off Deposits againstthe amount due to us. If there is abalance left over in such cases, we willremit this to you or credit your Account.134135

eferencereference12 SIM Cardit's your responsibility to keep yourSIM Card safe12.1 Any SIM Card we supply to youremains our property, but it is yourresponsibility to keep it safe. SIMCards are easily damaged and shouldbe handled with care. We will replacefree of charge any SIM Card found tobe defective through faulty design orworkmanship. In any othercircumstances, however, we maycharge for replacing it. We reserve theright to recall any SIM Card from youat any time to enhance or maintainthe quality of the Services.what to do if your SIM Card is lost,stolen or damaged12.2 You must inform us immediately if theSIM Card supplied to you is lost,stolen or damaged. You will remainliable for all Charges incurred untilyou do so. We will send you areplacement SIM Card as soon asreasonably practicable, but wereserve the right to charge you fordoing so.your SIM Card and other networks12.3 The SIM Card supplied with yourDevice enables the Device to work onour Network only with the exceptionof Devices which can accessRoaming Services. However, after theMinimum Term we will lift thisrestriction at your request, provided allyour payments of Charges are up todate and you pay the currentadministration charge. The softwarein the SIM Card and the Device iseither owned by or licensed to Orangewhich grants you a non-exclusivelicence to use it for accessing theServices for the duration of yourContract and not otherwise.13 directory and Caller idwhat to do if you want your numberto remain private13.1 We will enter your Orange number inOrange and third party directories,and our Network will allow the displayof your Orange number on receivingDevices. If you prefer not to alloweither of these options, please let usknow in writing. Your mobile phonenumber and the approximate locationof your Device will always be sent ifcalling the emergency services.14 Devicesyour Device is not a part ofyour Contract14.1 Your Device and Accessories areacquired by you outside the terms ofyour Contract.15 changes to your Contractwe reserve the right to makechanges to your Contract15.1 When you Register you are asked tochoose a Service Plan and to indicatewhich Orange Additional Services yourequire. You may switch to a higherService Plan at any time. You mayswitch to a lower Service Plan asoften as you like after 6 monthsfollowing your Connection to theNetwork. In the event you do switchService Plan and add to or cancelOrange Additional Services you mustgive us not less than 10 days’ noticebefore your Billing Date (subject to theterms of any promotional offers youhave accepted). We do, however,reserve the right to vary the terms ofthis Contract from time to time and tomake changes to your Service Plan.We acknowledge that if we doincrease the Charges, withdrawOrange Additional Services orintroduce new mandatory Charges -136137

eferencereferenceor if your contractual rights are aff e c t e dto your detriment - you may terminateyour Contract in accordance withCondition 4.3. If you do not give noticewithin one month of our notifying youof any change(s), you will be taken tohave accepted the change(s).15.2 In exceptional circumstances agovernment authority may require thereallocation or change of phonenumbers in which case we may haveto change your mobile phone numberfor the Servicesnew services15.3 We are continuously enhancing ourexisting Services as well as addingnew services, particularly OrangeAdditional Services. Charges for, andany special terms and conditionsattached to, Orange AdditionalServices will be notified in CustomerCommunication. The terms of yourContract, including Charges currenton the date when you take up theoffer of any Orange Additional Service,will apply to it, subject to any specialpromotional offer made by us andaccepted by you.16 Customer Communicationplease read all the information wesend you16.1 We update our CustomerCommunication from time to time.Information on various topics is mailedto Customers with their monthly billingstatements and is available on requestfrom us. You are asked to read yourCustomer Communications and tokeep those which are mailed to youuntil they are superseded. We regardyou as having been given anyinformation if it is:a) included in a mailing addressedto youb) by voicemail, email text or otherform of electronic messagesent by us to your Devicec) communicated directly byany means.17 assignment of Contract and changeof ownership of Deviceyour Contract is personal to you17.1 Your Contract is personal to you andyou may not assign it. However, wemay at our discretion (not to beunreasonably withheld) allow you to:a) nominate a User other than yourselfwhile you remain primarily liable tous under your Contractb) terminate your Contract on shortnotice if you have transferred title toyour Device to a new customerwho has Connected the Device toour Network.17.2 We may assign our rights to yourContract only if such assignment is onterms which are at least asadvantageous to you as those set outin your Contract.18 liabilitycircumstances in which neither ofus accepts liability18.1 Except as provided in this Condition18, neither party shall be liable to theother, whether in contract or tort norotherwise, for any loss or damagewhich is:a) not the fault of the other partyb) indirect and/or not reasonablyforeseeablec) loss of business, profits, savings,revenue, use or goodwill, or for anyloss or corruption of data whethercaused to the other party throughany breach of your Contract or anymatters arising under it. Neitherparty excludes liability for negligentacts or omissions causing death orpersonal injury to any person.maximum liability of Orange18.2 Subject to Condition 18.1, we limitour legal liability up to a maximum ofthree thousand pounds per claim or a138139

eferencereferenceseries of related claims for any loss ordamage which is:a) direct financial lossb) direct physical damage to or loss ofproperty resulting from our breachof contract or negligence whileproviding Services.factors beyond our control18.3 We will not be liable to you if we areunable to perform an obligation orprovide the Services to you becauseof any factor outside our control,including but not limited to Acts ofGod, industrial action, default or failureof a third party, war, terrorist act,governmental action, or by any act ordecision made by a court ofcompetent jurisdiction.your maximum liability18.4 Subject to Condition 18.1, yourliability is limited to payment of alloutstanding Charges due inaccordance with the provisions ofyour Contract.19 generalchanges to your Contract19.1 Subject to Condition 15, yourContract may be varied or amendedonly by the express mutual agreementof both parties. A party seeking to relyon such variation or amendment mustproduce evidence of the other party'sagreement to it.disclosure of information to thirdparties19.2 You agree to the disclosure to anytelecommunications company, debtcollection agency, credit referenceagency, credit or fraud monitoringscheme, security agency or creditprovider of:a) any information relating to yourContract, including your personalfinancial information and details ofhow you have performed in meetingyour obligations under your Contractb) any disclosure as may be within ourData Protection Act registrationc) any disclosure required as a resultof an order of any court ofcompetent jurisdiction or bystatutory authority.Your information19.3 Orange or its Group companies willuse your information which you pro v i d eto us together with other informationfor administration, marketing, cre d i tscoring, customer services, trackingyour Device and web use pre f e re n c e s ,and profiling your purc h a s i n gp re f e rences. We will disclose yourinformation to our service pro v i d e r sand agents to help us with thesepurposes. We will keep yourinformation for a reasonable periodafter your contract with us has finishedin case you decide to use our Servicesagain and we may contact you aboutour Services during this time.19.4 You consent to us sharing yourinformation with other companies inthe Orange Group and companiesoutside the Orange Group who areour business partners. They or wemay contact you by mail, telephone,electronic messaging services, fax oremail to let you know about anygoods, services or promotions whichmay be of interest to you. Please callcustomer services if you do not wishto receive such information from us,or if you do not wish to receiveinformation from our businesspartners, but remember that this willpreclude you from receiving any of ourspecial offers or promotions or thoseof our business partners.19.5 By registering your Device on theNetwork you consent to ourtransferring your information tocountries which do not provide thesame level of data protection as theUK if necessary for providing youservices you require. If we do makesuch a transfer, we will put a contractin place to ensure your informationis protected.19.6 You have a right to ask for a copy ofyour information (for which we charge140141

eferencereferencea small fee) and to correctany inaccuracies.19.7 When you give us information aboutanother person you confirm that theyhave appointed you to act for them,to consent to the processing of theirpersonal data, and to the transfer oftheir information abroad and toreceive on their behalf any dataprotection notices.19.8 For details of the Orange Group ofCompanies please visit our website.delivering communications to you19.9 All notices to be served in accordancewith your Contract must be served bypost or facsimile. We can in additionserve notice to you by voicemail,email text or other form of electronicmessage. They will be deemed served48 hours after they are sent, or onearlier proof of delivery. All invoicesand notices served by post will besent to the address given by you onRegistration unless you notify us of achange to this address. Any waiver,142concession or extra time we mayallow you is limited to the specificcircumstances in which it is givenand does not affect our rights in anyother way.disputes between you and us1 9 . 1 0You may request that disputesbetween you and us are referred toarbitration under our Code of Practicefor Consumer Affairs. We will supply acopy of our Code of Practice forConsumer Affairs to you on request.miscellaneous1 9 . 1 1If either party delays or does not takeaction to enforce their rights underthe contract this does not preventeither party from taking action later.1 9 . 1 2If any of the terms in this contract arenot valid or legally enforceable theother terms will not be affected.We may replace any term that is notlegally effective with a similar termthat is.Orange company details1 9 . 1 3Our Company Registration Number is2178917 and our Registered Office isat St James Court, Great Park Road,Almondsbury Park, Bradley Stoke,Bristol, BS32 4QJ.governing law19.14 Your Contract is to be interpreted inaccordance with the Laws ofEngland and Wales.pay as you go terms andconditionsThe following words and expressions shallhave the following meanings:Accessoriesgoods designed for use with but not part ofPhones and approved by Orange, including(without limitation) batteries, chargers, carkits, headsets and carry cases.Chargesthe charges for pay as you go as publishedin our periodically updated list of charges(defined herein as ‘Price Guide’)Connectionthe process we carry out to enable yourphone to access the Services.'Disconnection' and ‘Re-connection' havea corresponding meaning.Literatureprinted matter providing information onServices published by Orange anddistributed with new Phones or in mailingsto Customers, whether or not suppliedautomatically to all Customers.pay as you go Vouchera voucher representing the cash value ofairtime allowing access to the Serviceswhich must be paid for in advance whichexpression includes airtime purchaseddirect from Orange by credit or debit card.Networkthe public telecommunications system bywhich Orange makes Services available inthe United Kingdom.OrangeOrange Personal Communications ServicesLimited, and any successor in business orassignee.Phonemobile telephone (excluding Accessories143

eferencereferencebut including charging unit and SIM whichremains the property of Orange) approvedby Orange for connection to its Network.Price Guidepublication listing our current Charges,updated from time to time.Registrationour acceptance of your application toregister individual pay as you go Voucher,Register has a corresponding meaning.Roaminga service which allows you to use yourPhone on other operator’s networks,usually in foreign countries.ServicesNetwork and other services, provided by usand made available for your use.SIMcard or other device, bearing a uniquetelephone number programmed to allow aPhone to access Network Services.Suspensionthe temporary discontinuance of Services.Useryou or another person notified by you to usas authorised to use your Phone.2 provision of services2.1 We will use reasonable efforts tomake the Services available to you atall times. The Services are availableonly within the range of base stationswhich form the Network. Quality andavailability of the Services may beaffected by factors outside our controlsuch as local physical obstructions,atmospheric conditions and othercauses of radio interference or faultsin other telecommunication networksto which the Network is connected.2.2 The Network and the Services mayfrom time to time require upgrading,modification, maintenance and otherworks (including but not limited toworks required for security reasons),or may be affected by unforeseenevents which may result in the partialor complete non availability ofthe Services.We will use all reasonable efforts toprovide back-up Services and to keepall such periods of non availability to aminimum but some interruption maybe inevitable. You Register in theknowledge of this and accept ourobligation to carry out works fromtime to time in the interests of allour customers.2.3 We may from time to time tapeconversations between you and ourcustomer services for trainingpurposes only. For the purposes ofgood management and security, wemay need to monitor the contents ofany text message you send fromtime to time.2.4 We may Suspend the Services in wholeor part at any time without notice if youdo not comply with any of these termsand conditions or if any money owedby you to us, whether in relation toServices or not, remains unpaid.2.5 We shall investigate all complaintsmade whether by or against you andreserve the right to Suspend theServices if a complaint has beenmade against you pending the resultsof investigation of the complaint.3 pay as you go Vouchers3.1 Free airtime given to the customer oninitial registration of their new pay asyou go phone (if any) shall be valid forthe periods set out in the Price Guideand/or Customer Literature current asat the date of Registration.3.2 In the event that the cash value ofairtime forming part of free airtimegiven to a Customer in accordancewith 3.1 above is not used within therelevant validity period stated inCondition 3.1 such unused airtimewill be forfeited.3.3 Notwithstanding that you use all of apay as you go Voucher or that thefree airtime given to a Customer inaccordance with 3.1 above expiresyour Phone will continue to becapable of receiving incoming calls for144145

eferencereferencethe periods set out in the Price Guideand/or Customer Literature current asat the date of expiry.3.4 We will disconnect your phone if duringthe previous six months you have notR e g i s t e red a new pay as you goVoucher or you have not madechargeable calls from your phone orreceived incoming calls on your phone.For the avoidance of doubt calls shallinclude but not be limited to voicecalls, data calls and text messaging.On disconnection your mobiletelephone number will be re a s s i g n e d .On reconnection you will be assigned anew mobile telephone number.Any remaining credit on your pay asyou go Voucher will be reinstated ifyou reconnect. You can reconnectyour phone without having credit onyour pay as you go Voucher.3.5 No cash credits will be given forunused pay as you go Vouchers.Credit or Debit card payments aresubject to our policy on acceptance inforce from time to time.4 our rights to terminate your service4.1 We may Disconnect your phone andrefuse to Re-connect it at any time inwhole or in part immediately by noticein writing to you if:4.1.1 you fail to comply with clause2.4, 2.5, 5 and 6 of theseterms and conditions providedthat where such failure iscapable of remedy you havenot taken such remedial stepsas we shall have required within7 days of our giving you noticeof such failure; or4.1.2 for whatever reason we areunable to provide the Services.5 your responsibilities5.1 Recognising that good managementand security of the Services isimportant to all Orange customersyou agree that you will:5.1.1 not use the Services for anyimproper, immoral, fraudulent orunlawful purposes or for thesending of any communicationwhich is of an offensive,abusive, indecent, obscene ormenacing nature;5.1.2 not cause, nor knowingly allowothers to cause, any nuisanceannoyance or inconveniencewhether to us or to any of ourcustomers which shall includethe use of the Network for thepersistent sending ofunsolicited communicationswithout reasonable cause;5.1.3 not act in a way, whetherknowingly or otherwise, suchthat the operation of theNetwork or any part of theNetwork will be jeopardised orimpaired;5.1.4 only use a Phone andAccessories approved for usewith the Network and complywith all relevant legislation orregulation relating to its use;5.1.5 comply with any reasonableinstructions issued by us whichconcern your use of the6 supplied by youServices and co-operate withus in our reasonable securityand other checks (which mayinclude us making phone callsto you).6.1 By applying for Registration yourepresent to us that the name,address and other factual informationwhich you provide to us are correct.6.2 You acknowledge that if we suspecton reasonable grounds thatinformation has been supplied to uswithout the knowledge of the personnamed or that an application isunauthorised or contains falseparticulars, for the protection of ourCustomers and the Network, we maydelay Connection or DisconnectServices to your Phone while weinvestigate further. If our suspicionsprove groundless we will Connect orRe-connect Services immediately.You acknowledge that you will have146147

eferencereferenceno claim against us in respect of anydelay or Disconnection caused as aresult of the operation of thisCondition 6.2.7 SIM Card7.1 Any SIM Card we supply to youremains our property but it is yourresponsibility to keep it safe. SIMCards are easily damaged and shouldbe handled with care. We will replaceany SIM Card found to be defectiveby reason of faulty workmanship ordesign free of charge but may chargefor replacing or renewing a SIM cardin any other circumstances. Wereserve the right to recall any SIMCard from you at any time to enhanceor maintain the quality of the Services.7.2 You must inform us immediately in theevent that a SIM Card is damaged.We will send you a replacement SIMCard as soon as reasonablypracticable but we reserve the right tocharge you for doing so.1487.3 The software in the SIM and thePhone is either owned by or licensedto Orange which grants you a nonexclusivelicence to use it foraccessing the Services and nototherwise.7.4 The SIM Card supplied with yourPhone enables the Phone to work onour Network only. We will lift thisrestriction at your request, subject toour current policy relating to the sameand provided you pay the currentadministration charge.8 directory and caller ID8.1 Unless you inform us otherwise whenyou Register your first pay as you goVoucher, we may make appropriatedirectory entries and our Network mayallow the display of your telephonenumber on receiving handsets.9 phones9.1 Your Phone and Accessories areacquired by you outside of theoperation of these terms andconditions and, as between you andOrange, are your property.9.2 Any insurance or warranty relating toyour Phone must be purchased byyou separately of these terms andconditions. Any insurance or warrantyarranged by us of which you maypreviously have had the benefit will nolonger be valid.9.3 You must inform us immediately in theevent that the SIM Card or yourPhone is lost or stolen. In order totake advantage of the provisions ofCondition 9.4 you may inform us if atany time your Phone requires repair.9.4 Upon receipt of notification underCondition 9.3 we may at your requestSuspend Services for a maximumperiod of 30 days whilst you makearrangements to obtain analternative phone.9.5 In the event that you fail to make arequest as permitted by Condition 9.4then any current pay as you goVoucher will lapse when you report theloss or theft of your Phone or if you doso make a request on the expiry of the30-day period if you do not during thatperiod request the re-instatement ofthe pay as you go Vo u c h e r.10 changes10.1 We reserve the right to vary theseterms and conditions and the Chargesfrom time to time.11 customer literature11.1 We update our Customer Literaturefrom time to time. You are asked toread your Customer Literature and tokeep it until it is superseded. Weregard you as having been properlynotified of any information if it is eitherincluded in a mailing addressed toyou or in a text message sent by usto your Phone. You are asked toensure that when contacting Orange149

eferencereferencecustomer services with queries yourely on current Customer Literature.11.2 Orange cannot accept responsibilityfor offers related to the provision of itsServices made elsewhere than in itsown advertisements or publications orfor any promises, representations,waivers, indulgences or otherpurported variations of these termsand conditions unless confirmed inwriting by an authorised employee ofOrange. If you are in any doubt as towhether any statement orrepresentation is properly authorisedyou should contact Orange customerservices immediately.12 assignment and change ofownership of phone12.1 For your security, we will notknowingly Re-connect a Phoneowned by you to our Network at therequest of someone other than youunless it is at least six months sinceyou last Registered a pay as you goVoucher or the person requesting Reconnectionis able to correctly identifyyour account password.12.2 We may assign our rights andobligations under these terms andconditions only if such assignment ison terms which are at least asadvantageous as those set out herein.13 liability13.1 Except as provided in this Condition13, neither party shall be liable to theother, whether in contract or tort orotherwise, for any loss or damagewhich is:1 3 . 1 . 1not the fault of the other party;1 3 . 1 . 2indirect and/or not reasonablyforeseeable.1 3 . 1 . 3loss of business, profits,savings, revenue, use orgoodwill whether caused to theother party through any breachof your Contract or any mattersarising under it.Neither party excludes liability fornegligent acts or omissions causingdeath or personal injury to any person.13.2 Subject to Condition 13.1, we limitour legal liability up to a maximum ofthree thousand pounds per claim or aseries of related claims for any loss ordamage which is:1 3 . 2 . 1direct financial loss.1 3 . 2 . 2d i rect physical damage to or lossof property resulting from ourb reach of contract or negligencewhile providing Services.13.3 We will not be liable to you if we areunable to perform an obligation orprovide the Services to you becauseof any factor outside our control,including but not limited to Acts ofGod, industrial action, default or failureof a third party, war, governmentalaction, or by any act or decisionmade by a court of competentjurisdiction.13.4 Subject to Condition 13.1, yourliability is limited to payment of alloutstanding Charges due inaccordance with the provisions ofyour Contract.14 general14.1 Subject to Condition 10 these termsand conditions may only be varied oramended only by the express mutualagreement of both parties and theparty seeking to rely on such variationor amendment must produceevidence of the other party’sagreement to it.14.2 You agree to the disclosure to anytelecommunications company, debtcollection agency, credit referenceagency, credit or fraud monitoringscheme, security agency or creditprovider of:1 4 . 2 . 1any information relating to yourContract, including yourpersonal financial informationand details of how you haveperformed in meeting yourobligations under your Contract;150151

eferencereference1 4 . 2 . 2any disclosure as may bewithin our Data Protection Actregistration.1 4 . 2 . 3any disclosure required as aresult of an order of any courtof competent jurisdiction or bystatutory authority.14.3 All notices under these terms andconditions will be sent to the addressgiven by you on Registration unlessyou notify us of a change to thisaddress. Any notice from us to youwill be deemed served 48 hours afterposting or an earlier proof of delivery.14.4 All notices to be served in accordancewith these terms and conditions mustbe served by text message, electronicmail or by post or facsimile.14.5 Any waiver, concession or extra timewe may allow you is limited to thespecific circumstances in which it wasgiven. It does not affect our rightsunder these terms and conditions inany other way.14.6 You may request that certain disputesbetween you and us are referred toarbitration under our Code of Practicefor Consumer Affairs, except for alldisputes concerning the operation ofCondition 10 of these terms andconditions which shall always bereferred to arbitration. We will supply acopy of the Code to you on request.14.7 Our Company Registration Number is2178917 and our Registered Office isat St James Court, Great Park Road,Almondsbury Park, Bradley Stoke,Bristol, BS32 4QJ.14.8 The operation of these terms andconditions shall be interpreted inaccordance with the Laws of Englandand Wales.downloadable gamesterms and conditions1 eligibility1.1 Each downloadable mobile phonegame from Orange Games (“theGame”) is open to any UK residentage 16 years or over who has phoneof a type which is both listed on theorange.co.uk/games website andregistered on the Orange network inthe United Kingdom (“the Phone”).1.2 Only one player can be registered forthe Game per phone.1.3 By downloading the Game the playeragrees to be bound by these Termsand Conditions1.4 You can only download the Game inthe United Kingdom, the Game maybe downloaded in some foreigncountries, however this is dependenton this service being supported bythe foreign network.2 cost2.1 The cost of downloading eachGame in its basic form is currentlycharged at £1.50. For certain games,additional levels or stages may beavailable for download and these willbe charged at 50p per level or stage,any downloading of the Gameoutside the UK will be subject toadditional charges.2.2 The charges for submitting your highs c o re are based on messages sentf rom the player’s phone, which arec u r rently charged at 10p per messagewhilst in the UK. This charge will applyeven if you have SMS remaining in amonthly or other bundle. Anysubmission of high score whilst outsidethe UK will be subject to additionalcharges at the foreign network rates.Similar charges may apply in respect ofcertain actions such as unlocking anindividual character or feature .152153

eferencereference2.3 Orange reserves the right to changethese costs, and will publish anychanges on www. o r a n g e . c o . u k / g a m e sAny continued use of the Game aftersuch publication means that you willbe deemed to have accepted suchchanges. You will only be charged forcomplete downloads. If your downloadshould not be completed you will notbe charged.3 the prizesCertain Games may have prizes for thosewith highest scores, or who wintournaments. Details of any such prizes willbe displayed at www.orange.co.uk/gamesOrange’s decisions regarding prize winnersshall be final and no correspondence willbe entered into by Orange. Details ofwinners will be made available by Orangeon written request. You must not enter intoany unlawful, inaccurate, vulgar orinappropriate detail at the point ofregistration for the prizes.4 conditions attaching to PrizesPrizes are not transferable. All prizedescriptions not illustrative and notdefinitive. Further details available onwritten request submitted to Orange with astamped self-addressed envelope.Orange reserves the right to offer analternative prize of equal or greater value atany time. The prizes may themselves besubject to other terms and conditions,depending upon their nature. No cashalternative is available in whole or part.5 general5.1 Under no circumstances will Orangeor any of the other parties involved inthe provision of the Game, be liablefor any losses, damages, costs orexpenses arising from or in any wayconnected with any errors, defects,interruptions, malfunctions or delays inthe provision of the Game. We agreeto rectify any such problems in theGame which are notified to us as soonas we reasonably can. If you do noticea fault or error in the Game, pleasenotify Orange customer services.5.2 Orange accepts no liability for thetemporary non-availability of itsnetwork, loss, late receipt or nonreadabilityof any transmission orother communications.5.3 Orange reserves the right to amendthese Terms and Conditions fro mtime to time. Any alteration oraddition to these Terms shall takee ffect immediately once posted onw w w.orange.co.uk/games. Anycontinued use of the Game aftersuch publication means that youwill be deemed to have acceptedsuch changes.5.4 We reserve the right to ceaseprovision of the Game at any time.5.5 Only one Game may be stored onyour phone at any time, in addition tothe Game already stored on yourphone at the time it is registered tothe Orange network.5.6 The downloading of the Game issubject to availability and may beaffected by the volume of users fromtime to time or by networkcongestion. Orange’s StandardNetwork Terms and Conditioncontinue to apply in parallel with theseTerms and Conditions.5.7 You must only use the Game for yourown personal use, and not for anycommercial purpose.5.8 You agree only to access, downloadand use the Game in accord a n c ewith Orange’s security measure srelating to its network and billing, andthe source code of the Game, andwill not attempt to circumvent suchsecurity measures.All trademarks and trade names are thep roperties of their respective owners. Allrights are reserved by the respective owners.154155

eferencereferenceOrange Value PromiseTerms and Conditions1 DefinitionsCompetitor tariffA popular published, currently available,monthly paid contract digital tariff availablein the UK from O2 (UK) Limited (formerlyBritish Telecommunications MobileCommunications Ltd), Vodafone Retail Ltd& T-Mobile (formerly One 2 One). For theavoidance of doubt this excludes O2(Online) Limited tariffs and other tariffswhich are only offered online by theabove companies.OVPOrange Value PromiseService PlanThe scale of charges for using a mobilephoneAdditional ServicesOptional services which cost extra whetherthey are supplied in conjunction withcompetitor tariffs or outside competitor tariff s2 Scope2.1 OVP applies to Competitors' tariffs forvoice, answerphone, standard WAPand standard person to person textmessaging on other UK digitalnetworks. It includes standard datacalls at 9.6 kb per second. OVPexcludes High Speed Data at 28.8 kbper second and GPRS calls.2.2 Services will provide generally thesame functionality of the Competitor'sproduct but specifications may differ.Competitor's own branded e-commerce and Additional Servicesare not offered with OVP.2.3 For a list of current OVP tariffs pleasevisit www.orange.co.uk/cgibin/ovp/costs.pl2.4 Once our Competitors close an OVPequivalent tariff for new connections,we may at our choice withdraw theOVP Plan for new connections andclose the Service Plan to customersswitching Service Plan.2.5 We reserve the right to discontinue acurrently available or a 'closed' OVPPlan and move existing customers tothe nearest equivalent currentlyavailable Service Plan. We will writeto the account holder to notifysuch changes.2.6 OVP Plans are not available onOrange Line Two.2.7 OVP does not apply to pay as you go,pay up front or shared tariffs.2.8 OVP does not offer discounted rates orschemes for calls between nominatedor frequently called numbers.2.9 OVP does not apply to Competitor'spromotional tariffs but we reserve theright to offer a competitor'spromotional tariff and may, from timeto time, offer our own promotionalvariants of OVP Plans.2.10 We reserve the right not to offer anyCompetitor tariff containing elementsof services or functions that theOrange Network does not currentlyoffer or to omit those elements ofservices or functions.3 Charges3.1 We will make reasonable endeavoursto ensure that OVP Plan charges arethe equivalent of the Competitor tariffpublished charges.3.2 In the event that a Competitor makesany changes to a Competitor tariff,subject to the provisions of theseterms and conditions we willmake reasonable endeavours toimplement any published changesto existing OVP Plans as soon as isreasonably practical.3.3 If you are connecting to Orange onan OVP Plan you will be charged theequivalent of the Competitor'sstandard connection charge.3.4 We reserve the right to applyCompetitor's charges for changingOVP Service Plan.3.5 Subject to point 3.4 above, you mayswitch between Orange ValuePromise Service Plans, Orange TalkPlans or other Orange Service Plans156157

eferencereference3.6 You may switch between OVP Plansor to an Orange Talk Plan by giving usat least 5 days notice before yourMonthly Billing Date.3.7 OVP Plans will replicate the chargingstructure & minimum call charges ofthe Competitor's tariff including, butnot limited to, service charges foritemised billing, non-direct debitpayment, access charges for shortmessage service, charges for calls toCustomer Service and charges forcalls made to freephone numbers(including, but not limited to, thoseprefixed 050 & 080).3.8 International direct dialled andRoaming calls will be charged atstandard Orange rates.4 Charges for Mobile to Mobile calls4.1 OVP Plan charges, for calls entirely onthe Orange Network, will be theequivalent of the Competitor's tariffcharges for calls made entirely on theirnetwork, subject to point 2.8 above.158These are known as 'On Net calls'.4.2 OVP Plan charges, for calls made tophones on the Competitor's network,will be the equivalent of theCompetitor tariff charges for callsmade from their Network to phoneson the Orange Network, subject topoint 2.8 above. These are known as'Mobile to Mobile Off Net calls'. Forexample, if 'Y tariff', on 'network X',charges 25p per minute to callanother mobile phone on its networkand charges 50p per minute to call amobile phone on any other network,the OVP equivalent Plan will charge25p per minute to call another Orangephone and 50p per minute to call amobile phone on 'network X' or anyother mobile network.5 Other Benefits5.1 OVP offers rollover on minutes andtext messages on all OVP Plans withan inclusive bundle where thecompetitor tariff offers rollover onminutes or text messages. Rollover onminutes or text messages is notavailable on Service Plans with aninclusive value bundle. Unusedinclusive minutes and/or textmessages from one month may berolled over for use in the next. If therolled over minutes and/or textmessages are not used in that monththey will be lost. We reserve the rightto offer rollover as a promotion oncertain OVP plans where rollover isnot offered by the competition.5.2 The Orange Network PerformancePromise applies to OVP Plans, subjectto its terms and conditions.6 Insurance Products & Orange Care6.1 Competitors' insurance products arenot offered under OVP.6.2 Orange Care is not included in anyOVP Plan, but you may purchase itseparately. If you do not purchaseOrange Care then you will only get thebenefit of the manufacturer's warrantyon a new phone.7 Promotional Offers7.1 Subject to clause 2.9 we reserve theright to replicate or to offer our ownpromotional variants of selectedpromotional offers made available byCompetitors in whole or in part.7.2 These promotional offers will only beavailable for new connections and willnot be applied where an account hasbeen upgraded or migrated.7.3 Such promotional offers will not beavailable in conjunction with otherpromotions which we are offering atthe time, unless expressly statedotherwise in the terms and conditionsof the offer.7.4 We reserve the right to vary thepromotional offers that we offer and tolimit the OVP tariffs to which theyapply.7.5 Where we have chosen to replicate apromotional offer we will usereasonable endeavours to do so assoon as is reasonably practicable.159

eferencereference8 Final Points8.1 We reserve the right to move eachphone on an OVP Plan to a separateaccount and to bill you separately foreach such phone.8.2 Service is subject to the OrangeTerms & Conditions for the supply ofNetwork Services, a copy of whichcan be found at the back of yourOrange phone user guide.8.3 We reserve the right to vary theseterms & conditions at any time.Please call Orange Customer Servicesto confirm.Declaration of conformityWe, NOKIA CORPORATION declare underour sole responsibility that the product RM-47 is in conformity with the provisions ofthe following Council Directive: 1999/5/EC.A copy of the Declaration of Conformitycan be found fromhttp://www.nokia.com/phones/declaration_of_conformity/.Copyright © 2005 Nokia. All rightsreserved.Reproduction, transfer, distribution orstorage of part or all of the contents in thisdocument in any form without the priorwritten permission of Nokia is prohibited.Nokia, Nokia Connecting People, and Pop-Port are trademarks or registeredtrademarks of Nokia Corporation. Otherproduct and company names mentionedherein may be trademarks or tradenamesof their respective owners.Nokia tune is a sound mark of NokiaCorporation.US Patent No 5818437 and other pendingpatents. T9 text input software Copyright(C) 1997-2005. Tegic Communications, Inc.All rights reserved.Includes RSA BSAFEcryptographic or security protocolsoftware from RSA Security.Java is a trademark of SunMicrosystems, Inc.USE OF THIS PRODUCT IN ANY MANNERTHAT COMPLIES WITH THE MPEG-4VISUAL STANDARD IS PROHIBITED,EXCEPT FOR USE DIRECTLY RELATEDTO (A) DATA OR INFORMATION (i)GENERATED BY AND OBTAINEDWITHOUT CHARGE FROM A CONSUMERNOT THEREBY ENGAGED IN ABUSINESS ENTERPRISE, AND (ii) FORPERSONAL USE ONLY; AND (B) OTHERUSES SPECIFICALLY AND SEPARATELYLICENSED BY MPEG LA, L.L.C.Nokia operates a policy of continuousdevelopment. Nokia reserves the right tomake changes and improvements to any ofthe products described in this documentwithout prior notice.Under no circumstances shall Nokia beresponsible for any loss of data or incomeor any special, incidental, consequential orindirect damages howsoever caused.The contents of this document areprovided "as is". Except as required byapplicable law, no warranties of any kind,either express or implied, including, but notlimited to, the implied warranties ofmerchantability and fitness for a particularpurpose, are made in relation to theaccuracy, reliability or contents of thisdocument. Nokia reserves the right torevise this document or withdraw it at any160 161

eference13time without prior notice.The availability of particular products mayvary by region. Please check with the Nokiadealer nearest to you.contactOrange■■Contact OrangeFurther information162

contact Orangefurther informationOrange Customer Services are available 24 hours a day, seven days a week, 365 days a year.Alternatively, visit the Orange website at www.orange.co.uk for more details.The three-digit numbers can be called from any phone by adding the prefix 07973 100.pay monthly customersCustomer Services 150†Billing Enquiries 150†International Calling Helpline 159Orange Multi Media 177* or 277*Registration 980Orange Care 150Lost or Stolen 07973 100 250†Orange Business Solutionsc u s t o m e r sbusinesses with 1-49 employees 345businesses with 50+ employees 158pay as you go customersTo top up your Talk Time 450†Customer Services (Enquiries) 450*†Information Line 452Talk Time balance 453Orange Multi Media 177* or 277*Lost or Stolen 07973 100 450†Registration 0800 079 0006all Orange customersOperator Services 100†Orange Accessories Line 0500 178 178Directory Enquiries 118 000*International DirectoryEnquiries 118 880*Emergency Services 999 or 112helpful bookletsIf you would like to receive a free bookletcontaining useful information on anyOrange product or service call OrangeCustomer services on 07973 973 150 or,if you are a pay as you go customer, 450from your Orange phone. The followingbooklets are available:■■■■■■■■Services and ChargesOrange CareOrange Value PromiseTerms and ConditionsHow to use Answer Phoneand manage your callsHow to get fun, newsand information on your phoneHow to send messages, photos and moreHow to use your phone abroadand call internationallyw w w. o r a n g e . c o . u kw w w. o r a n g e . c o . u k / b u s i n e s sVisit the Orange website to find out moreabout Orange products and services, buyaccessories from the Orange shop and ifyou are a pay as you go customer registerwith Orange online.164 165

indexindexaAnswer Phonesee Orange Answer PhoneAnswer a call 18Automatic redial 27Add an entry to your phonebook 30Alert tones 78bBusy a call 18Barring calls 45Bookmarks 61–62Brightness 76Backlight settings 77cCalculator 71–72Calendar 19, 56, 70–71Calls 26answering 26barring 45length 48make a 28mute 28waiting 22, 27Caller id 28Caresee Orange CareCodes 83Conference calling 45Copy contacts 34dDownloadapplications 74wallpaper 60ring tones 60Diallingfixed 44speed 35–36divert a call 18, 22, 43–44Directory Enquiriessee Orange Directory EnquiriesDialled numbers 47eEmail 61fFax and datasee Orange Answer FaxFixed dialling 44–45gGames 80GPRS 87Group text messaging 53–54Group your contacts 35iInformation menusee Orange Information menuInternational servicespay monthly customers 82pay as you go customers 84network selection 86kKeypad lock 94keysshortcuts 77text input 22, 53lLine 2 22, 46–47, 83mMemory mate 37Menu 19–20Message alert 77Missed calls 28, 47Mute 28166167

indexindexoOrange Answer Fax 72Orange Answer Phone 18, 83Answer Phone Call Return 40Answer Phone PIN 42checking from any other phone 42messages 40personal greeting 41shortcuts 41Orange Care 90Orange Directory Enquiries 31, 66Orange Text Media services 65Orange Information menu 65Orange 177 65Orange 277 64Orange World 60pPersonalise 74–78Phonebookadd number 30–32store a name and number 30–32edit 33deleting 33make a call using your phonebook 30search 30Phone keys 18Photo messaging 50Pop-Port 72Predictive text 53Profiles 78rReceived calls 47Received messages 56Redialling 26Review your calls 47Ring tone 22, 78sSafety 82, 85 102Screen savers 75Security codes 93Settingsclock 70display 75sound 75wap 63SIMCard backup 37SIM Card PIN 92–93SMSsee text messagesSpeed dialling 35–36Standard text input 22, 53Store a name and number 30Sound settings 75Stopwatch 71Swap between calls 27tTaking a second call 27Text entry 52Text Mediasee Orange Text MediaText messagessend 52write 52attach a picture 50Time and date 70Timers 48Tones 22Travel abroadsee International services168 169

indexvVibrating alert 77Voice Mediasee Orange 177Volume 18, 25 76wWap 63Writing text 52170

For further information about Orangeproducts and services please visit ourwebsite at the address below.The information contained in this user guide iscorrect at the time of going to press, butOrange reserves the right to make subsequentchanges to it and services may be modified,supplemented or withdrawn. September 2003.© Orange Personal Communications ServicesLimited 2002. Orange and wirefree and anyother Orange product or service names referredto in this user guide are trade marks of OrangePersonal Communications Services Limited.Orange Personal CommunicationsServices Limited.PO Box 10PatchwayBristolBS32 4BQwww.orange.co.ukOPM5827/09/03 PCN –D0559 ISSUE 1 Z : h 15Produced by Clear ® the explanation agency