COMMITTEE - Chinese Swimming Club

HUMAN RESOURCECOMMITTEEINTRODUCTION2009 saw Singapore’s economy sliding intorecession. While the Committee monitorsstaff cost very closely in relation to the Club’sperformance, the Committee continuesto lend its support in staff developmentand integration programmes to promoteservice excellence. The Committee hopesto develop a quality workforce to providethe best customer service experience to ourmembers. It is therefore important for theClub to demonstrate its commitment to its“members come first” mantra by maintainingcompetitive staff remuneration to keep themmotivated to provide a high level of service.When the economy recovers, the Club will bebetter equipped to meet its objective of beingan “Employer of Choice” among other Clubs.MANPOWER STATISTICSThe Club’s average operating staff strength for 2008 and2009 were 162 and 167 (including part-timers) respectively.Total payroll cost in 2009 increased as compared to 2008. Asthe increase was in the form of variable payments awardedto staff from the Singapore Government Jobs CreditScheme, the long-term cost competitiveness of the Club wasnot affected.The increase was attributed to the following:• An increase in overall payroll amounting to 1.5%.• The employer’s CPF cost also increased correspondinglywith the increase in the salaries cost.Ms Aileen An (Membership Relations) with one Star award.Samantha Eng, Alethea Tan and Jennifer Tan (MembershipRelations) and Mohamed Sofian (Sports & Lifestyle) eachwon a Gold medal in 2009. New entrants, Steven Chew,Edmund Lee, Low Sheau Chiou, and Terry Ng (F&B), YapGeok Kee (Properties), Ng Woon Yang and Alan Tan (Sports& Lifestyle), each won a Silver medal in 2009. We commendthese staff for their dedication to providing quality service toour members.The Club also made a commitment towards the TripartiteAdvisory on the Re-employment of Older Workers. Therevised re-employment policy was implemented in 2009.HIGHLIGHTS OF THE YEARThe Club celebrated its 100th anniversary in 2009.Throughout the year, our staff were drawn into theplanning, co-ordination and running of the variousCentennial events. We applaud their good team spirit andtheir conscientiousness in making the year a successfuland unforgettable one. This success is proof of our staff’scommitment towards the Club.We are also proud to report that in the area of serviceexcellence, the Club’s staff have outdone themselves bygarnering one Superstar, two Stars, four Golds and sevenSilvers at the Annual Excellent Service Awards 2009. Mr LouisToh (Membership Relations) won both Superstar and Starawards, an improvement over his Gold award in 2009 andLOOKING AHEADLooking forward, with the upcoming inaugural YouthOlympics and Integrated Resorts creating new employmentand training opportunities, it is crucial that the Clubcontinues in its effort to motivate, engage and retain its staff.Besides competitive remuneration and benefits, effectivestaff retention and development strategies, the Committeeand the Club Management seek to strengthen its level oftrust and commitment towards staff.Trust and commitment are important factors in establishingand maintaining long-term relationships. Greater emphasisshould be placed on measuring staff commitment levelswithin the Club. The Committee and Club Management willexplore more effective ways of communicating benefit plans14