ManageEngine ADManager Plus :: Help Documentation
ManageEngine ADManager Plus :: Help Documentation
ManageEngine ADManager Plus :: Help Documentation
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<strong>Help</strong> Desk Delegation Overview<br />
<strong>ManageEngine</strong> <strong>ADManager</strong> <strong>Plus</strong> :: <strong>Help</strong> <strong>Documentation</strong><br />
<strong>ADManager</strong> <strong>Plus</strong> help desk delegation supports the administrator to focus on the matters<br />
that really do require his attention and delegate other tasks to dedicated help desk<br />
technicians.<br />
The help desk technicians provided with limited access and privileges handle tasks<br />
assigned to them like reset passwords, create users, unlock users, rename users etc.,<br />
with ease and efficiency.<br />
• What is help desk delegation<br />
• What is <strong>Help</strong> Desk Technician<br />
• What is <strong>Help</strong> Desk Role?<br />
• What is OU based Delegation?<br />
• How to create a help desk technician?<br />
• How to create a help desk role?<br />
• Work Flow for <strong>Help</strong> Desk Delegation<br />
• Granular Authorization<br />
• OU Restriction<br />
• Enable/Disable <strong>Help</strong>Desk Technicians<br />
• Multiple Domain Management for <strong>Help</strong>Desk Technicians<br />
• Group Delegation for <strong>Help</strong> Desk Technicians<br />
• Login Using Sample <strong>Help</strong>Desk Technician<br />
• How help desk delegation helps you<br />
• What is the scope of delegation?<br />
• What about security<br />
• How to use <strong>Help</strong> desk delegation<br />
• <strong>Help</strong> desk Implementation Scenario's<br />
ZOHO Corp. 145
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