ManageEngine ADManager Plus :: Help Documentation

Note:
ManageEngine ADManager Plus :: Help Documentation
1. The Impersonate as Admin option updates User permissions only
in ADMP and retains original settings in AD.
2. You can also set a particular template as Default to allocate roles to
the HelpDesk Technicians that are created. The Default template can
be selected from the given list under Modify HelpDesk Technician
option.
How to create a help desk role?
There are some predefined help desk roles that you find under Help Desk Roles Tab.
To create a new help desk role:
1. Click AD Delegation
2. Click on Help Desk Roles
3. Select Create Help Desk role.
4. Specify the role name and description.
5. Check in one or more of the boxes available. This will define the scope of the user
operations i.e. you can create a help desk role which is limited to AD Reports or
AD management etc.
6. For further exclusive role, click on the image '+'.
7. In case of Create / Modify users, click on user properties to specify the
attributes.
8. Click on Save Role.
How to add more than one role/domain to a help desk technician?
1. Click AD Delegation
2. Click on Help desk technicians
3. To modify technician details, click the icon present near the technician's name
on the summary page.
4. Enable the required Domains in the Manageable Domains section
5. You can now assign multiple roles by clicking on choose/change for the
corresponding domain.
6. You can modify Help Desk Role, OUs and also restrict the user to choose from a
selected list of templates.
7. Enable Impersonate as Admin option to allocate admin permissions to the users.
8. Click Save Changes
Work Flow for Help Desk Delegation
The core functional theme of Help Desk Delegation is that the technician can login to the
ADMP console and perform the functions delegated by Administrator. For this to happen
the Administrator should perform the following steps to authorize a help desk technician.
1. Modify (click on ) or delete (click on ) existing technician or create a help
desk technician
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