ManageEngine ADManager Plus :: Help Documentation

ManageEngine ADManager Plus :: Help Documentation
2. Select or modify the predefined the help desk roles or create a new help desk
role.
3. Define the scope of each operation. Click on the images '+' for granular
authorization.
4. All the operations can be restricted to a specific OU. More about OU Restriction
Granular Authorization
Administrator can restrict the help desk technicians function to a specific part of OU or to
specific attributes in a function.
Example: Help desk technicians can be allowed to modify Group attributes at the same
time restricting or avoiding them to any of the sub functions like add to group or
remove from group or set primary group.
OU Restriction
All the functions that are being performed by help desk technicians can be restricted to
specific OU's. This enhances the security of Active Directory by authorization.
Restrict Report Viewing
You can restrict the HelpDesk Technicians from viewing certain reports and can be
imposed at the time of creating the HelpDesk Role. This restriction can be imposed on all
of the reports under a particular reports category say like User Reports, Computer
Reports, etc., or on specific reports under each of these Report types. The view for those
reports whose checkboxes have been enabled will be restricted for the HelpDesk Role.
Enable/Disable HelpDesk Technician
Super Admin can enable/disable one or more HelpDesk Technicians based on his
discretion. Click on the appropriate Enable or Disable icon adjacent to the respective
Technician's name to achieve this operation. This enhances the security of Active
Directory by authorization.
Multiple Domain Management for HelpDesk Technician
This feature allows the Administrator to allocate Multiple Domain Support for HelpDesk
Technician(s). The following steps will help perform this operation:
• Select the AD Delegation Tab.
• Select the Modify User Icon under Action of Help Desk Technicians. This opens the
Modify HelpDesk Technician Dialog.
• Enable the required Domains in the Manageable Domains section.
• Select the roles for the technician in the new domain.
• Click on Add OUs link to select the OUs of that domain.
• Click on Save Changes button to update the changes.
Delegating Groups for HelpDesk Technicians
Administrator can associate HelpDesk Technicians with specific groups using the
Include/Exclude option of HelpDesk Delegation. The following steps will help perform this
operation:
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