PUC Annual ReportâFiscal Year 2004-05 - Public Utilities Commission
PUC Annual ReportâFiscal Year 2004-05 - Public Utilities Commission
PUC Annual ReportâFiscal Year 2004-05 - Public Utilities Commission
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<strong>Public</strong> <strong>Utilities</strong> <strong>Commission</strong> <strong>Annual</strong> Report <strong>2004</strong>-<strong>05</strong>State of Hawaii Page 45Figure 15INFORMAL COMPLAINT SURVEYFiscal <strong>Year</strong> <strong>2004</strong>-<strong>05</strong>1-Do you feel we responded to your complaint in a reasonable amount of time?13%2%Yes (41)No (6)No Response (1)85%Figure 16INFORMAL COMPLAINT SURVEYFiscal <strong>Year</strong> <strong>2004</strong>-<strong>05</strong>2-Did we provide you with a response that was clear and understandable?10%13%Yes (37)No (6)No Response (5)77%