PUC Annual ReportâFiscal Year 2004-05 - Public Utilities Commission
PUC Annual ReportâFiscal Year 2004-05 - Public Utilities Commission
PUC Annual ReportâFiscal Year 2004-05 - Public Utilities Commission
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<strong>Public</strong> <strong>Utilities</strong> <strong>Commission</strong> <strong>Annual</strong> Report <strong>2004</strong>-<strong>05</strong>State of Hawaii Page 87Figure 66Percent Installations Completed Within 3 DaysPercent100.0098.0096.0094.0092.0090.0088.00ObjectiveActualJul-02Sep-02Nov-02Jan-03Mar-03May-03Jul-03Sep-03Nov-03Jan-04Mar-04May-04Jul-04Sep-04Nov-04Jan-<strong>05</strong>Mar-<strong>05</strong>May-<strong>05</strong>% Installations Completed Within 3 Days - This performance area measures thepercent of basic orders completed within three (3) working days. It is calculated by taking thetotal installation (“I”), move (“M”) and change (“C”) basic orders completed within three (3)working days divided by the total number of I, M and C orders times 100. As shown in Figure 66,Hawaiian Telcom has had difficulty attaining the targeted objective on a consistent basis, but itshowed improvement in May and June 20<strong>05</strong>.Figure 67Percent Combined Business Installation/Billing Office Calls Answered Within 20Seconds100.00ObjectiveActualPercent95.0090.0085.0080.00Jul-02Sep-02Nov-02Jan-03Mar-03May-03Jul-03Sep-03Nov-03Jan-04Mar-04May-04Jul-04Sep-04Nov-04Jan-<strong>05</strong>Mar-<strong>05</strong>May-<strong>05</strong>% Combined Business Installation/Billing Office Calls Answered Within20 Seconds - This performance area measures the number of calls answered within twenty (20)seconds divided by the total number of calls times 100 for calls to the business installation andbilling center. As shown in Figure 67, Hawaiian Telcom attained the targeted objectivethroughout the Fiscal <strong>Year</strong>, except in May 20<strong>05</strong>.
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