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PUC Annual Report–Fiscal Year 2004-05 - Public Utilities Commission

PUC Annual Report–Fiscal Year 2004-05 - Public Utilities Commission

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<strong>Public</strong> <strong>Utilities</strong> <strong>Commission</strong> <strong>Annual</strong> Report <strong>2004</strong>-<strong>05</strong>State of Hawaii Page 68100.00099.99599.990Figure 42HECO Average Service Availability (ASA)(Higher is better)Percent99.98599.98099.98399.98599.98299.98199.97599.97799.97099.9652000 2001 2002* 2003 <strong>2004</strong>**<strong>Year</strong>*Data normalized to exclude 12/19/02 AES Load Shedding outage;**Data normalized to exclude 1/14/04-1/15/04 High Winds, 2/26/04-2/28/04 Storm, and3/3/04 Pukele OutagesFigure 42 shows that the <strong>2004</strong> ASA index has decreased from 2003 results of 99.982 to99.981 during <strong>2004</strong>. Approximately 104,800 fewer customers experienced sustained serviceinterruptions during <strong>2004</strong> compared to the previous year. However, the number ofCustomer-Hours Interrupted as shown in the table of Electricity <strong>Annual</strong> Service Reliability Indiceswas the second highest within the five (5) year period.

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