PUC Annual Report–Fiscal Year 2004-05 - Public Utilities Commission

Public Utilities Commission Annual Report 2004-05State of Hawaii Page 66IslandResidential Service(1997 – Present) 21Oahu $16.02Hawaii $14.57Maui $13.90Kauai $13.90Molokai $12.07Lanai $11.01X. UTILITY COMPANY PERFORMANCE.A. ELECTRIC UTILITIES EFFICIENCY AND SERVICE QUALITY.1. HECO 2004 SERVICE QUALITY – NORMALIZED RESULTS.The following HECO electric utility service quality report was based on or excerpteddirectly from the 2004 Service Reliability Report submitted to the Commission by HECO. Thereport covers the 2004 calendar year (“2004”). A complete copy is available for review at theCommission’s office and will be made available on the Commission’s website.The average number of electric customers increased from 284,460 in 2003 to 287,074 in2004 (a 0.9% increase). A new peak demand was set on the evening of October 12, 2004 for thesystem at 1,327 MW, the highest system peak demand since the evening of October 11, 2004, at1,319 MW.Indices measure reliability in terms of the overall availability of electrical service (ASA),the frequency or number of times HECO's customers experience an outage during the year(SAIF), the average length of time an interrupted customer is out of power (CAID), and theaverage length of time HECO's customers are out of power during the year (SAID). SAID is anindication of overall system reliability because it is the product of SAIF and CAID andincorporates the impact of frequency and duration of outages on HECO's total customer base (inthis case 287,074 customers).To determine the relative level of reliability, the statistics for four (4) prior years, 2000through 2003, are used for comparison.The reliability indices are calculated using the data from all sustained 22 system outagesexcept customer maintenance outages. If data normalization is required, it is done using theguidelines specified in the report on reliability that was prepared for the Commission, titled"Methodology for Determining Reliability Indices for HECO Utilities," dated December 1990. Thatreport indicates that normalization is allowed for "abnormal" situations such as hurricanes,tsunamis, earthquakes, floods, catastrophic equipment failures, and single outages that cascadeinto a loss of load greater than 10% of the system peak load. These normalizations are made in21 The figures listed include an approved 11.23 percent intrastate surcharge. Charges,other surcharges and taxes not reflected in the amounts include touch tone service charge,PUC service fee, telecommunications relay services surcharge, and statewide enhanced 911service surcharge, and federal taxes and surcharges, such as interstate subscriber line charge,federal excise tax, and federal universal service fee.22 An interruption of electrical service of one (1) minute or longer.