PUC Annual Report–Fiscal Year 2004-05 - Public Utilities Commission

Public Utilities Commission Annual Report 2004-05State of Hawaii Page 84Figure 60Dial Service Results - Percent CompletionObjectiveActual100.00Percent99.0098.0097.0096.00Jul-02Sep-02Nov-02Jan-03Mar-03May-03Jul-03Sep-03Nov-03Jan-04Mar-04May-04Jul-04Sep-04Nov-04Jan-05Mar-05May-05Dial Service Results - % Completion - This performance area measures callcompletion performance on interoffice trunk groups. It is calculated by taking the number ofunblocked calls on interoffice trunk groups divided by the total number of attempts on interofficetrunk groups times 100. As shown in Figure 60, Hawaiian Telcom met its objective for thisperformance standard during the period reported.Figure 61Percent Out-of-Service Troubles Cleared in 24 HoursObjectiveActual100.00Percent80.0060.0040.0020.00Jul-02Sep-02Nov-02Jan-03Mar-03May-03Jul-03Sep-03Nov-03Jan-04Mar-04May-04Jul-04Sep-04Nov-04Jan-05Mar-05May-05% OOS Trouble Cleared in 24 Hours - This performance area measures customer outof-service(“OOS”) network trouble reports cleared within 24 working hours. It is calculated bytaking the total customer OOS network reports cleared within 24 working hours divided by thetotal customer OOS network trouble reports times 100. As shown in Figure 61, Hawaiian Telcomhad difficulty meeting this standard throughout the Fiscal Year.