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Drake Software User’s ManualInteractive SupportCheckingMailTo check your Drake e-mail, select File > Check Mail, or press CTRL+M. You canalso check the status of your mailbox by clicking File > Check Mailbox Status orpressing CTRL+S._NOTEE-mail messages are downloaded only once per EFIN. If multiplecomputers are using the same EFIN, consider designating one personto download Drake e-mail and forward it accordingly.Downloaded messages appear in your In box. To open a message in a new window,double-click it.Your mailbox also includes an Out box, a Drafts box, and a Trash box. To open abox, click it in the left pane.• Out — Messages appear here after they have been sent.• Drafts — If you attempt to close a message before sending it, you are prompted tosave a draft of the message in your folder to be completed later. To accept, clickYes. To discard the message, click No.• Trash — Deleted messages are stored in Trash. To permanently delete a message,select it and click Delete. Messages deleted from Trash cannot be recovered.To compose a new message, click New. Enter an address in the To field, a subject inthe Subject line, and a message in the text box at the bottom. Messages cannot be sentwithout a subject. To send the message, click Send.NEW FOR2008The Compose Message window has been redesigned to facilitatebuilding recipient lists for e-mails.To reply to a message, click the message then click Reply (or, with the message open,click Reply). The original message is included in the reply message.To forward a message, click the message then click Forward (or, with the messageopen, click Forward).To delete a message, click the message and click Delete (or, with the message open,click Delete). Deleted messages go to the Trash box.AttachingFilesWhen contacting Drake Support with an issue, you might be asked to send a clientfile, DDM file, Drake Software program file, or other file. To send a file attachmentusing Drake e-mail:1. Click New to open a blank message.2. Click Attach to open the Email - Attachments window (Figure 10-12).Tax Year 2008 237