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Interactive <strong>Support</strong><strong>Drake</strong> <strong>Software</strong> User’s Manual1. From the menu bar within the e-mail program, select Setup > Options.2. Select Use Alternative Reply-To Address.3. Enter an Alternate Address. <strong>This</strong> address replaces your 1040.com address,appearing as the sender and reply address on e-mail messages you send.4. Click Save.PhoneWork one-on-one with a <strong>Drake</strong> customer-support technician to resolve softwareissues. <strong>Drake</strong>’s technicians are trained year-round on <strong>Drake</strong> <strong>Software</strong> topics such asconnections, conversions, networking, and other customer-service needs. To reach anydepartment, call (828) 524-8020 or fax (828) 349-5718. Additional phone numbersand contact information are provided in Table 10-4.Table 10-4: Contacting <strong>Drake</strong> <strong>Support</strong>DepartmentAccountingE-filingContactAccounting@<strong>Drake</strong><strong>Software</strong>.comEF@<strong>Drake</strong><strong>Software</strong>.com<strong>Support</strong> (General) <strong>Support</strong>@<strong>Drake</strong><strong>Software</strong>.com; (828) 524-8020<strong>Support</strong> (State-specific)XXstate@<strong>Drake</strong><strong>Software</strong>.com (“XX” is state abbreviation.)Examples:nystate@<strong>Drake</strong><strong>Software</strong>.com (for New York)dcstate@<strong>Drake</strong><strong>Software</strong>.com (for District of Columbia)Conversions <strong>Support</strong> <strong>Support</strong>.<strong>Drake</strong><strong>Software</strong>.com; (828) 349-5546Client Write-Up <strong>Support</strong> Client wu@<strong>Drake</strong><strong>Software</strong>.com; (828) 349-5547FaxGet answers to software questions using the fax cover letter provided on the following<strong>page</strong>. <strong>Drake</strong> replies to faxes with faxes, not phone calls.240 Tax Year 2008

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