Request for Proposal - Government of Haryana

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The current engagement proposed by the Department recognizes the issues of process reengineeringand management of change as paramount in comparison to technical issues associatedwith e-Governance. This would lead to the quick and effective realization of the underlying objectivesrelated to tax administration that are being pursued by the Department, some of which are givenbelow:-Improved complianceEffectiveness in collectionsEfficient service deliveryEase and reduced cost of compliance for the stakeholderTransparency in operationsReduction in discretionary approach to assessments & decisionsFormulation of policies that are in tune with the economic and market trendsComprehensive and reliable data is undoubtedly the basis for effectiveness. Consequently, theproposed approach should introduce a planned transition from the current paper-intensive model ofoperation to a near paperless environment. This should have facilities for electronic submission ofdata by the stakeholder for all transactions, be it registration, filing of returns, claims, etc., theirsubsequent processing at the back office along with associated facilities such as electronic payments.The idea is to come up with a method that will significantly simplify compliance while ensuring that allinformation necessary for Enforcement is available with the Department. Further, the proposedapproach should be a departure from the data-entry intensive applications currently operational in theDepartment.The proposed approach should target development of a blueprint based on the revised set ofprocesses and associated changes to determine a holistic, end-to-end view of the Department‟soperation with significantly high levels of automation. It is quite obvious that the all key stakeholderswould need to be harmoniously included into a cohesive ICT framework.It is quite interesting to note that there have been varying degrees of progress and success withsimilar initiatives across many other States in India. It would be ideal if ways and means are exploredto reuse at least parts of the design and the software components. However, if this is infeasible, atleast experiences would need to be significantly leveraged as part of progressing to the next level ofICT deployment.22
It is only such an inclusive approach, enabled through process reform, which would accelerate theadoption and deliver the benefits of technology to all stakeholders.3.2 OBJECTIVESThe objectives of engaging the Consultant is to assist the Department of Excise and Taxation,Government of Haryana to implement eGovernance initiatives and introduction of automation in theworking of the department. It is to be ensured that the transition from manual system and existingsoftware applications to a more comprehensive ICT solution is smooth without impacting any corebusiness requirements of the Department.Accordingly, the scope of the Consultant‟s work has been segregated into four distinct phases basedon the likely roadmap for the implementation of the Commercial Taxes MMP as listed in this section.For each of the phases, besides listing of all key tasks and deliverables, phase objectives and exitcriteria have also been specified. This is expected to provide clarity on the consultant‟sresponsibilities, work planning and determination of the approach that the consultant may considermost appropriate in meeting with the desired objectives.3.3 SCOPE OF WORK3.3.1 Phase 1: Project Scope and ApproachPhase Objective(s):This phase involves an assessment of the current status and the desired level to which the newsolution benefits all key stakeholders. There will be significant emphasis on the processimprovements/changes that would be introduced concurrently with the installation of the new ICTsolution. The solution architecture for the proposed system with a clear roadmap for all downstreamproject tasks with cost estimates and timelines is envisaged to be part of this phase. Domainknowledge related to the tasks in this phase will need to drawn from the Department.Key Tasks:1. Assessment of Current Status of IT: Perform an objective assessment of both applicationsoftware systems and IT infrastructure/facilities and position them in the migration process sothat past investments in IT can be suitably leveraged.23
Page 1 and 2: Request for ProposalSelection of Co
Page 4 and 5: 1 LETTER OF INVITATIONThe Departmen
Page 7 and 8: (*)2 Pre-bid Conference 23-02-20103
Page 9 and 10: 2.2 CLARIFICATION AND AMENDMENT TO
Page 11 and 12: 2.4 SUBMISSION, RECEIPT AND OPENING
Page 13 and 14: 14. Proposals must remain valid for
Page 15 and 16: c. Program/Project Monitoring/Manag
Page 17 and 18: The minimum technical score require
Page 19 and 20: 3. Negotiations will be held at the
Page 24 and 25: 2. Review / Revision of Business Pr
Page 26 and 27: on the effort that needs to be expe
Page 28 and 29: Suggested Timeframe:12 to 16 weeks.
Page 30 and 31: 3.3.3 Phase 3: Solution Development
Page 32 and 33: 7. Rollout Plan: Review the rollout
Page 34 and 35: 9. Oversight: Monitor Implementatio
Page 36 and 37: Certificate (RC), allotment of uniq
Page 38 and 39: f) State IT Infrastructure Faciliti
Page 40 and 41: 8. IT Operations and Performance (t
Page 42 and 43: consultant within a reasonable agre
Page 44 and 45: 4 GENERAL CONDITIONS OF CONTRACT4.1
Page 46 and 47: 2. Collection of tax: The departmen
Page 48 and 49: 5.2 FORMATS FOR SUBMISSION OF PROPO
Page 50 and 51: preceding three year period5. The b
Page 52 and 53: k. Bid process managementl. SLA str
Page 54 and 55: 5.6 SUGGESTED FORMAT OF CURRICULUM
Page 56 and 57: 8. Streamlining and stabilizationof
Page 58 and 59: Part A: Project CostProject Phases
Page 60 and 61: In consideration of the fact that o
Page 62 and 63: Performance Bank Guarantee shall be

Request for Proposal - Government of Haryana

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