Request for Proposal - Government of Haryana

8. IT Operations and Performance (to plan and assess IT Infrastructure and facilitiesrequirements, help desk & problem resolution, define performance management structureand monitoring mechanism so as to enable compliance to desired level of deliverystandards)Qualification and Experience of Staff proposed for the engagement:The Consultant shall provide a team of competent resources for this assignment. Such individualsshould possess suitable educational qualifications, length of industry experience and a demonstrabletrack record in their area of specialization.These resources should be categorized at the level of Principal Consultant, Senior Consultant andConsultant based on their background. These levels should be comparable to generally acceptednorms in the industry, where relevant experience for Principal consultants is above 15 years, forsenior consultants about 10 to 12 years and for Consultants is above 5 years.The team composition proposed by the Consultant should have a balanced mix of PrincipalConsultants, Senior Consultants and Consultants. The skill-mix of the team must be in tune with therequirements of the project.The resource assignments to the tasks of the engagement should be done on the basis of theirexperience level and area of specialization. Selection of the team should be consistent with section3.4 with regard to the key competencies and with regard to the scope of work descried in section 3.3.Allocation of the resources should be made on a named basis and should not conflict with any otherconcurrent task assignments either within the project or in any other engagement with another thirdparty. Finalization of the key team members will be reviewed prior to finalization of the contract.The above resources shall need to be planned phase-wise and continuity would be needed until theState wide roll out of the Project has been completed and project is stabilized.Apart from the key positions above, the bidders would be required to engage a variety of othersupport personnel, as they may deem appropriate, to assist in other tasks for the successfulcompletion of their obligations as part of this initiative. Such resources do not need to be listed in thebid response.40