12.07.2015 Views

Request for Proposal - Government of Haryana

Request for Proposal - Government of Haryana

Request for Proposal - Government of Haryana

SHOW MORE
SHOW LESS
  • No tags were found...

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

9. Oversight: Monitor Implementation partner‟ engagement/ agreement/ contract with otherthird parties as may be reasonably required to meet with Per<strong>for</strong>mance obligations andSLA requirements.10. Asset Control: Facilitate transfer <strong>of</strong> IT and s<strong>of</strong>tware assets to the Department as may bespecified in the agreement with the Implementation Partner.11. Audits, Assessments and Surveys: Assist in annual audits and user surveys as may bereasonably aligned with the objectives <strong>of</strong> the Service Delivery needs <strong>of</strong> the Department.Also ensure that periodic assessments are done to ensure compliance to standards andguidelines, Security Requirements, Capacity Management and such other planned tasks.12. Exception Management: Assist the Department to manage exceptional and contingencysituations.Deliverables:Periodic Reports on routine / exceptional matters and Review Meetings.Exit Criteria:Implementation/Rollout Completion Certificate (<strong>for</strong> all sites) along with migrated data (ifapplicable) by the Certification agency.Suggested Timeframe:Second stage certification could be carried out concurrently with rollout and completed within6 to 8 weeks <strong>of</strong> the initial period <strong>of</strong> system operation.Support <strong>for</strong> Project Monitoring <strong>of</strong> the consultant will commence from the date <strong>of</strong> final (secondstage) certification and will be <strong>for</strong> a period <strong>of</strong> three years from this date. Services can beoptionally extended thereafter by the Department <strong>for</strong> a period <strong>of</strong> two years, on a year to yearbasis, on the basis <strong>of</strong> the terms that have been agreed upon.34

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!