Adaptability of cashpoints for the disabled

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If we look into the evolution for 2001 (Figure 4.5) we see a notableincrease in all the types of disability, caused mainly by the ageingpopulation. Mental illness amongst young people has rocketed.Physical coordinationPhysical non-coordinationSensory visualSensory hearingPsychologicalMentally illNot registered0 20,000 40,000 60,000 80,000 100,000 120,000 140,000Figure 4.5 Evolution of disabled (2001-2005)ADAPTABILITY OF CASHPOINTS FOR THE DISABLED13
4.2 International benchmarkingThis section looks into the legislation and regulations that are already inforce or are in the process of being implemented in other countries. The mostadvanced in terms of this type of measure have been chosen such as theUSA, United Kingdom, Canada and Australia.4.2.1 USAIt has the American with Disabilities Act, a legal instrument that aims toensure equal opportunities for the disabled. Even in 1992 a series ofregulations were introduced relating to automatic cashpoint machines,which at the time ensured physical accessibility to the machine and theoperative elements. It contained a section devoted to the visually disabled,but it was ambiguous since it only stated that the information had to beinterpretable by this group. A workgroup was set up in 2002 to update thelegislation in questions of operative accessibility and other aspects thatcould be improved due to technological changes. 2 The new regulation iscurrently the defined regulation. 3In the USA theremust always be acashpoint machineadapted for thedisabled whichcomplies with theregulation.In Canada there isa Human RightsCommission thatdraws up policyand guidelinesreferring to humanrights.Regarding the adaptation of the automatic cashpoint machines theregulation states that wherever there are automatic cashpoint machinesthere must always be one adapted according to the norm. If the banks haveindoor and outdoor cashpoint machines then they are considered twodistinct spaces. There must the guarantee that all the functions provided toclients who use adapted cashpoint machines: it is unacceptable that they areonly inside the bank since they cannot offer a 24/7 service, or that thesecashpoint machines can only be used for taking out money while the otherscan also be used for selling cinema tickets.Alongside the regulation, at the end of the 1990s in the USA, they began todevelop speech output systems for using automatic cashpoint machines,promoted by groups for the defence of the visually disabled. The firstautomatic cashpoint machine was placed inside the San Francisco City Hallin 1999. The banks have begun to deploy automatic cashpoint machines withservices such as speech output throughout the country.4.2.2 CanadaIn 1982 the Canadian Charter of Rights and Freedom was pushed forward. 4For the first time at an institutional level it dealt with prohibitingdiscrimination for reasons of physical, sensory or mental disability.2 United States Access Board 3 Available online at 4 More information at 14 ADAPTABILITY OF CASHPOINTS FOR THE DISABLED
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6.4 Scope of the interactive elemen
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PriorityAmbit Proposal Positioning/
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6.6 Glossary of sensory disability
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6.7 Statistical data of ONCE6.7.1 M
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