Adaptability of cashpoints for the disabled

• Psychological disabilities: intellectual disability and mental illnessThis is a more complex group when evaluating the adaptability ofcashpoint machines since it covers many levels of disability and verydiverse problems.In principle the case of mental illnesses does no present any problems ofuse.It is very varied in the case of the intellectually disabled: with the suitableadaptations (diagrams or pictograms) it is possible to reach people withlight problems of comprehension and learning, dyslexia or memory. It isalso important to emphasise the standardisation of interactive elementsbecause the fact of knowing the order provides the security necessary forthese people. A change in routine can be very upsetting.The limits proposed in the use of cashpoint machines are the samelimits that these people have to handle them with autonomy. It is alsoabout delicate actions that occur so that they have the authorisation toundertake these types of operations.With sufficientadaptations(diagrams orpictograms), it ispossible to reachpeople with slightproblems ofcomprehensionand learning,dyslexia ormemory.• The elderlyA large section of the elderly with specific problems can be reachedwhen they use automatic cashpoint machines that have been adaptedwith simple screens, easy reading, increase in size of the characters orpictograms, facilitating physical access, etc. It also involves a veryheterogeneous group, but which is increasing in number.Below is a table (Table 4.5) which lists the current problems that the disabledencounter for using automatic cashpoint machines and the improvementsthat could be anticipated if all the recommendations are taken up. Eachdisability has been classified by type and the existing problem has beenanalysed in relation to the different points dealt with in the sections onphysical accessibility and interface accessibility with a colour code:Degree of CriticalThere is no problemSome problemsMany problemsADAPTABILITY OF CASHPOINTS FOR THE DISABLED39