Adaptability of cashpoints for the disabled

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• The advertisements or other information does not need to be interpreted,at least while it is not key to undertaking an operation.• Dynamic information that has not been recorded and cannot bereproduced immediately, such as the user’s name, etc.The sound instructions must be presented with good quality audio sound andmust be clear and with suitable rhythm. The user must be able to control thevolume. The sound must be synchronised with the written instructions onthe screen, though there must also be the option of annulling thevisualisation of the screen.The method to start the speech output mode must be intuitive (i.e.connecting a headphone or picking up a telephone). The first instructionsmust also be available in Braille. Furthermore, one should consider a parallelassistance system for people using the system for the first time.This model may also be useful for people suffering from dyslexia or peoplewith general reading problems.Response from the cashpoint machineAll the operations must be accompanied by sound signals that report on theprogress. These sounds may be: welcome, error, operation in progress andwaiting. Naturally this option must not overlap with the voice so as not tohave the opposite effect due to too many sound messages.In some cases, for example if the automatic cashpoint machine is in a verynoisy place, it may not be audible, and so a simultaneous system of visualsignals is recommended, with an icon on the screen or a light. It will also beuseful for the deaf or those hard of hearing.In the case of alarm signals they will also have to be accompanied by visualsignals for those with hearing problems.Withdrawal sectionsThe action of withdrawing money, statements, receipts, envelopes or otherthings must be made easy to pick up, read and understand. We should takeinto account the fact that for people with little mobility the time allowed forwithdrawing items must be longer than usual, above all when differentsequential actions are required (withdrawing the card, withdrawal of money,etc.). A key could be activated that authorises a time extension (or for thescreen to inform the user that the time can be extended by pressing aspecific number or control key).The action ofwithdrawingmoney,statements,receipts, envelopesor other thingsmust be madeeasy to pick up,read andunderstand.ADAPTABILITY OF CASHPOINTS FOR THE DISABLED35
It has already been mentioned that the action should not require an efforthigher than 22.2 N.Finally, to make the items easy to pick up they must project out a minimum of25 mm. It is recommended for there to be a space free of obstacles around itin a radius of 40 mm.Regarding the printed matter issued it must be in sans serif font, minimum12p, combining upper and lower case letters and contrasting with thebackground. The correct maintenance of the printing machines in theautomatic cashpoint machines is very important in order to always providean acceptable quality. It is preferable to avoid formats in italics or shaded.4.4.3 OperationThe purpose of the operation is to provide the appropriate information to beable to use the automatic cashpoint machines properly. It must indicatecorrectly what to do, and how, where and when to do it.The operationmust be adapted,just like thescreen, to therequirements ofdisabled people.It may be a goodidea to havealternatives totext such aspictograms or flowdiagrams whichmay be morecomprehensiblefor some groups(the elderly,people withreadingdifficulties, etc.).The operation must be adapted, just like the screen, to the requirements ofdisabled people. The design must improve the current functions in terms ofsimplicity and accessibility.The texts of the instructions must be short and simple (without losing oncontent, however). The messages provided by automatic cashpoint machinesmay cause difficulties for people with cognitive or reading disabilities whichare why the procedures to undertake an operation must be consistent,logical and focused on the operation. There must be no distractions (such asadditional advertisements, text in movement, etc.) or unexpected questions.The number of instructions per screen could be limited.In some cases it may also be a good idea to have alternatives to text such aspictograms or flow diagrams which may be more comprehensible for somegroups (the elderly, people with difficulty reading, etc.). If this option ischosen there will have to be a mechanism to identify this type of user.The operation must include the same instructions as the non-adaptedcashpoint machine, but can change the presentation in order to simplify itsuse (for example with an initial screen with few options –the most common–for the elderly) and an option that takes in the other operations. They mustalso include intermediate screens that confirm the selection, or always addthe option of going to the previous menu. In the specific case of receiving thereceipt it has been proved that the best thing is for the user to have this36 ADAPTABILITY OF CASHPOINTS FOR THE DISABLED
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Page 3 and 4: FUNDACIÓ BARCELONA DIGITALResearch
Page 5 and 6: 4.4 Interface accessibility . . . .
Page 7 and 8: 2. OBJECTIVES OF THE STUDYThe objec
Page 9 and 10: 4. STUDY4.1 Analysis of the disable
Page 11 and 12: 1. The first group corresponds to a
Page 13 and 14: These are perceived by the angle be
Page 15 and 16: 4.2 International benchmarkingThis
Page 17 and 18: 4.2.3 The United KingdomIn 1995 the
Page 19 and 20: 4.2.5 Comparative of international
Page 21 and 22: NTERFACE ACCESSIBILITYEntrancedevic
Page 23 and 24: Currentinternationalstandards aresi
Page 25 and 26: Combinations recommended regarding
Page 27 and 28: In some cases queuing up to use the
Page 29 and 30: 4.4 Interface accessibilityThis sec
Page 31 and 32: There are four options proposed tha
Page 33 and 34: Bank bookIt is important to insert
Page 35: As well as being standardised, it i
Page 39 and 40: 4.5 Analysis of the disabilities fe
Page 41 and 42: Below we show if these problems dis
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Page 45 and 46: 4.7 Regulatory proposal4.7.1 NormsT
Page 47 and 48: involve physical changes in the cas
Page 49 and 50: H. SILVER, Janet; GILL. John. Text
Page 51 and 52: 6.2 Legal database relating to the
Page 53 and 54: • Real Decreto 556/1989, de 19 de
Page 55 and 56: One. The Public Administrations wil
Page 57 and 58: CHAPTER 7: COMMUNICATION ELEMENTS A
Page 59 and 60: Advisory 707.6.2 Numeric Keys. Tele
Page 61 and 62: 6.3.2 Contents of the standard adop
Page 63 and 64: 11.2.5.4 Audio Operation ..........
Page 65 and 66: 6.3.4 Contents of the study mention
Page 67 and 68: 6.4 Scope of the interactive elemen
Page 69 and 70: 6.4.2 Scope of the interactive elem
Page 71 and 72: PriorityAmbit Proposal Positioning/
Page 73 and 74: 6.6 Glossary of sensory disability
Page 75: 6.7 Statistical data of ONCE6.7.1 M
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Adaptability of cashpoints for the disabled

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