Adaptability of cashpoints for the disabled

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4.2.4 AustraliaSince 1986 in Australia the Human Rights and Equal OpportunityCommission has been working. It is an independent national regulatorygovernmental body. It was established by a Federal Parliamentary Act, theHuman Rights and Equal Opportunity Act.Regarding the legislation concerning the disabled, in 1992 the AustralianDisability Discrimination Act was passed, in order to protect the disabled andensure that they have the same rights. 6Section 24 refers to Goods, Services and Facilities, stating that it is unlawfulfor anyone providing this type of service to discriminate against disabledpeople on the condition that it does not impose unjustifiable hardship on theperson who provides the goods, services or makes the facilities available.In terms of standards, in 1990 Australia drew up a standard referring to accessand use of automatic cashpoint machines. It studied the main difficulties thatthe disabled encounter, and made a series of recommendations.In 2000 the Commission produced a report to detect accessibility problemsregarding e-commerce, which included automatic cashpoint machines,telephone banking, internet banking and PST (Point of Sale Terminals). Itshowed quite clearly that there were serious problems with all of them.As a result the Accessible E-Commerce Forum was held, attended byrepresentatives of the government, banks, manufacturers and many entitiesconnected to the question. The aim was to make people aware of thesituations and look for ways of improving it.The Australian Bankers Association confirmed its involvement andestablished a working team and a plan of action to develop standardsrelating to e-commerce. The work concluded in April 2002. 7From this initiative the standards have been taken on board by the majorityof the larger banks in Australia and the automatic cashpoint machines aregradually being replaced.In 2000 the HumanRights and EqualOpportunityCommission ofAustralia produceda report fordetectingaccessibilityproblems in e-commerce, whichincludedautomaticcashpointmachines,telephonebanking, internetbanking and PST(Points of SaleTerminals).6 More information at < http://scaleplus.law.gov.au/html/pasteact/0/311/top.htm>7 Available online at < http://www.bankers.asn.au/Default.aspx?ArticleID=344>ADAPTABILITY OF CASHPOINTS FOR THE DISABLED17
4.2.5 Comparative of international regulationsBelow is a table comparing the proposals and regulations (in the case ofNorth America it is legislation).LocationUSA Canada United Kingdom AustraliaSuitableindications(touch-wise)Suitableindications(lighting,signposting)Suitableindications (withsound, touch-wise-pavement)AccessComplies with itsregulationsComplies with itsregulationsComplies with itsregulationsSpace free ofobstaclesAutomaticallyopeningdoorsWide doors0.8-0.85 mWide doors:0.8-0.9 mPHYSICAL ACCESSIBILITYPlacementInsertion of controlcards: 0.75-0.9 mheight, correctlyindicatedMaximum forcerequired 20 NInsertion of controlcards: 0.75-1 mheightConsiders aspectsof security, environmentalprotection,sound...Maximum forcerequired 19.5 NInsertion ofcontrol cards:0.9-1.10 mheight.Better placed onthe leftConsiders aspectsof design, security,sound, illumination...Clear floor space 0.76 m x 1.22 m2.08% slope1.5 m x 1.5 m(without includingthe doormovement)1.5 m x 1.5 m2% slope1.5 m x 1.5 m2.5% slopeIllumination100-300 Lux(uniform)100 Lux in thesetting200 Lux min.Avoids shadowsand reflections200-300 LuxAvoids reflections200-300 LuxAvoids reflectionsFluorescent soundFluorescent sound18 ADAPTABILITY OF CASHPOINTS FOR THE DISABLED
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Page 27 and 28: In some cases queuing up to use the
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Page 33 and 34: Bank bookIt is important to insert
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Page 47 and 48: involve physical changes in the cas
Page 49 and 50: H. SILVER, Janet; GILL. John. Text
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Page 53 and 54: • Real Decreto 556/1989, de 19 de
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Page 59 and 60: Advisory 707.6.2 Numeric Keys. Tele
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6.4.2 Scope of the interactive elem
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PriorityAmbit Proposal Positioning/
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6.6 Glossary of sensory disability
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6.7 Statistical data of ONCE6.7.1 M
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