Adaptability of cashpoints for the disabled

involve physical changes in the cashpoint machine or its positioningmust form part of programmes for new cashpoint machines framedwithin the campaign of regular changes. The operative changes, forexample, can be gradually introduced alongside maintenance tasks.The correctdiffusion by all thegroups involved isfundamental:publicadministration,disabledorganisations andentities, the banksthemselves.4. Diffusion: apart from the gradual establishment of these cashpointmachines the correct information about them must also be issued by allthe groups involved: the public administration, disabled organisationsand entities and the banks themselves. The latter have a very importantrole to play, since it has been seen in the section of data about thedisabled that there are people that are not registered as disabled butwho in reality have a degree of disability, and will therefore benefitfrom changes. The branch heads deal directly with these people, andtherefore it will be vital to detect people who do not use this type ofchannel and who, with the recommendations (above all the adaptationof the operation), could do so.5. Go further into extending the operation for the psychologically disabled.6. Proposals related to the convergence of channels to facilitateaccessibility in general of financial operations: Combining operations between the Internet channel (moreaccessible for people with physical and visual disabilities) andcashpoint machines. Adding the possibility of withdrawing byInternet in the specific cashpoint machine, and by pressing a codeobtaining the quantity required. It could also show where thenearest cashpoint is to the user’s address (or the possibility that itis entered) with adapted facilities (for the physically disabled). Combining operations with the telephone channel (VRU-VoiceResponses Unit). From the mobile phone they can undertakeoperations such as withdrawing money where the cashpointmachine, the quantity and the account can be shown. Cards containing information of the level of adaptation theyrequire (to be defined), or other information with preferredoperations (to personalise the screen), instruction times adapted tothe user, appearance of the screen, disconnecting the touch screenand introduction by the keyboard, etc.46 ADAPTABILITY OF CASHPOINTS FOR THE DISABLED