Adaptability of cashpoints for the disabled

It has already been mentioned that the action should not require an efforthigher than 22.2 N.Finally, to make the items easy to pick up they must project out a minimum of25 mm. It is recommended for there to be a space free of obstacles around itin a radius of 40 mm.Regarding the printed matter issued it must be in sans serif font, minimum12p, combining upper and lower case letters and contrasting with thebackground. The correct maintenance of the printing machines in theautomatic cashpoint machines is very important in order to always providean acceptable quality. It is preferable to avoid formats in italics or shaded.4.4.3 OperationThe purpose of the operation is to provide the appropriate information to beable to use the automatic cashpoint machines properly. It must indicatecorrectly what to do, and how, where and when to do it.The operationmust be adapted,just like thescreen, to therequirements ofdisabled people.It may be a goodidea to havealternatives totext such aspictograms or flowdiagrams whichmay be morecomprehensiblefor some groups(the elderly,people withreadingdifficulties, etc.).The operation must be adapted, just like the screen, to the requirements ofdisabled people. The design must improve the current functions in terms ofsimplicity and accessibility.The texts of the instructions must be short and simple (without losing oncontent, however). The messages provided by automatic cashpoint machinesmay cause difficulties for people with cognitive or reading disabilities whichare why the procedures to undertake an operation must be consistent,logical and focused on the operation. There must be no distractions (such asadditional advertisements, text in movement, etc.) or unexpected questions.The number of instructions per screen could be limited.In some cases it may also be a good idea to have alternatives to text such aspictograms or flow diagrams which may be more comprehensible for somegroups (the elderly, people with difficulty reading, etc.). If this option ischosen there will have to be a mechanism to identify this type of user.The operation must include the same instructions as the non-adaptedcashpoint machine, but can change the presentation in order to simplify itsuse (for example with an initial screen with few options –the most common–for the elderly) and an option that takes in the other operations. They mustalso include intermediate screens that confirm the selection, or always addthe option of going to the previous menu. In the specific case of receiving thereceipt it has been proved that the best thing is for the user to have this36 ADAPTABILITY OF CASHPOINTS FOR THE DISABLED