Adaptability of cashpoints for the disabled

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1. BACKGROUNDOur society has a group of people with different levels of disability who mayencounter serious problems when using the banks’ automatic cashpointmachines. These obstacles are often related to accessibility to the spaces butthey are also often due to the interface between the user and the cashpoint.The difficulties in access cause discrimination against these people comparedto the regular use of these services by the able-bodied public. The cashpointmanufacturers have taken on board the regulations referring to full accessibilityto cashpoint machines, for example in countries such as the United States. Interms of the community and national situation, the reality is that the lackof regulations providing guidelines of these characteristics means that theadaptability of cashpoint machines for the disabled population is notguaranteed, and the situation and accessibility of the automatic cashpointmachines depends on the goodwill of the banking sector, which at the sametime finds itself in a field where it has no references to act accordingly.ADAPTABILITY OF CASHPOINTS FOR THE DISABLED5
2. OBJECTIVES OF THE STUDYThe objectives of the study are formed by two considerations:On the one hand, this study arises out of the non-existence of specificlegislation regarding the adaptability of automatic cashpoint machines forthe disabled.The second consideration is that the object of the study is to present aproposal open to everyone, and which must facilitate the beginning of workto ensure the normative takes shape, through a process of dialogue andconsensus with all those affected and interested.Taking these considerations into account, therefore, the objectives set are:• To detect the different disabilities susceptible to being adapted in the useof the banks’ automatic cashpoint machines. To study how the disabledinteract with the cashpoint machines and evaluate the difficulties ofaccessibility.• To define the design parameters that must be complied with so that theyact as a guideline for adapting the cashpoint machines, in terms of boththeir physical and operational access, for the different types of disability.• To establish the rules of a standardisation project regarding accessibility ofcashpoint machines.• To promote the creation of a stamp or mark of certification with institutionaland/or official support that certifies the cashpoint machines and theirinstallation in bank branches.6 ADAPTABILITY OF CASHPOINTS FOR THE DISABLED
Page 1 and 2: Adaptability of cashpointsfor the d
Page 3 and 4: FUNDACIÓ BARCELONA DIGITALResearch
Page 5: 4.4 Interface accessibility . . . .
Page 9 and 10: 4. STUDY4.1 Analysis of the disable
Page 11 and 12: 1. The first group corresponds to a
Page 13 and 14: These are perceived by the angle be
Page 15 and 16: 4.2 International benchmarkingThis
Page 17 and 18: 4.2.3 The United KingdomIn 1995 the
Page 19 and 20: 4.2.5 Comparative of international
Page 21 and 22: NTERFACE ACCESSIBILITYEntrancedevic
Page 23 and 24: Currentinternationalstandards aresi
Page 25 and 26: Combinations recommended regarding
Page 27 and 28: In some cases queuing up to use the
Page 29 and 30: 4.4 Interface accessibilityThis sec
Page 31 and 32: There are four options proposed tha
Page 33 and 34: Bank bookIt is important to insert
Page 35 and 36: As well as being standardised, it i
Page 37 and 38: It has already been mentioned that
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Page 45 and 46: 4.7 Regulatory proposal4.7.1 NormsT
Page 47 and 48: involve physical changes in the cas
Page 49 and 50: H. SILVER, Janet; GILL. John. Text
Page 51 and 52: 6.2 Legal database relating to the
Page 53 and 54: • Real Decreto 556/1989, de 19 de
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CHAPTER 7: COMMUNICATION ELEMENTS A
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Advisory 707.6.2 Numeric Keys. Tele
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6.3.2 Contents of the standard adop
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11.2.5.4 Audio Operation ..........
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6.3.4 Contents of the study mention
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6.4 Scope of the interactive elemen
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6.4.2 Scope of the interactive elem
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PriorityAmbit Proposal Positioning/
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6.6 Glossary of sensory disability
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6.7 Statistical data of ONCE6.7.1 M
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