RFP after pre bid meeting for selection of SDA - Directorate of ...

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RFP for Selection of SDA for Horticulture Departmentj) Monitoring & Evaluation: The selected bidder shall provide and make use of following systemfor monitoring and evaluationS. No234SLADown Time of web basedApplication softwareNon-Availability ofManpowerDelay in performingsoftware support likeupload content/ bugs fixing/minor change requestMonitoring SystemThrough EMS application available at RSDCAttendance Register at each project location(Commissionerate of Horticulture)Through a web based/phone line call log available at IThelp deskk) Review Committee and Review Mechanism: The designated review committee/ members, ona quarterly basis, shall review and discuss the services delivery and performance standardcompliance of the selected bidder. The review would include but not be limited to: -Service provided during the review periodMajor incidents during the review periodProblems that remains outstandingReview of Change requests/Variation and progress for enhancementsFuture events or business developments that will affect the ServiceReview any potential changes required to the SLAAgree items for submission to the executive decision makingReview schedules for Services provided.l) The SDA is expected to provide the following service levels. In case these service levels cannotbe achieved at service levels defined in the tables below, it shall result in a breach of contractand invoke the penalty clause. Payments to the SDA are linked to the compliance with the SLAmetrics laid down in the tables below. The penalties will be computed and calculated as per thecomputation explained in this Annexure. During the contract period, it is envisaged that therecould be changes to the SLA, in terms of addition, alteration or deletion of certain parameters,based on mutual consent of both the parties i.e. the Horticulture Department and SDA.81
RFP for Selection of SDA for Horticulture Departmentm) Penalty for downtime : If the selected bidder fails to deliver the required services due toreasons attributable to him like non-accessibility of the web based MIS Application /application, non-availability of the technical personnel/ manpower, etc. the cumulativepenalty, as applicable, would be imposed as mentioned bellow while processing the paymentfor respective milestonen) Following tables outline the key service level requirements for the system, which needs beensured by the SDA during the operations and maintenance period. These requirements shallbe strictly imposed and either the Horticulture Department or a third party audit/certificationagency shall be deployed for certifying the performance of the SDA against the targetperformance metrics as outlined in the tables below.(i) Penalty for Downtime of Web based Application Software.The penalty defined in table below is applicable for web based application s/w notfunctional/ accessibleItemTime to resolve afterlodging of complaintPenaltyOverall Non-Availability of the Website/ Application in a Quarter (PBH to be takeninto account)(A) 0 - 4 Hours No Penalty(B) 4 - 8 Hours 0.25% of tendered amount forSupport and Maintenance ofWeb based ApplicationSoftware (As per the amountquoted on Table B of Fin. Bid)per Prime Working Hour payablequarterly(C) 8 - 12 Hours 0.50% and additional 0.50% peradditional prime working hourof tendered amount for Supportand Maintenance of Web basedApplication Software ((As perthe amount quoted on Table Bof Fin. Bid) payable quarterly.(D) 12-48 Hours 5.0% and additional 0.80% peradditional prime working hour82
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Draft RFP - Implementation of SJMS
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RFP for Selection of SDA for Hortic
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RFP after pre bid meeting for selection of SDA - Directorate of ...

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