RFP after pre bid meeting for selection of SDA - Directorate of ...

RFP for Selection of SDA for Horticulture DepartmentItemTime to resolve afterlodging of complaintPenaltyof tendered amount for Supportand Maintenance of Web basedApplication Software (As per theamount quoted on Table B ofFin. Bid) payable quarterly.(E) Beyond 48 hours If the call is not resolved beyond48 prime working hours apenalty of 15% of tenderedamount for Support andMaintenance of Web basedApplication Software (As per theamount quoted on Table B ofFin. Bid) payable quarterly willbe imposed with additional 0.5%per PWH till the call is resolvedNote: Down-time of 5 consecutive days in a month for consecutive 2 months may betreated as breach of contract. Also, the penalty defined in this section shall be usedonly when the website/ application is not accessible/ functional/ active but thehardware is functional at RSDC, Jaipur.(ii) Service level related to the availability of Application:Minimum availability of the application shall be > 98% every month. Failing which apenalty of Rs. 10000 shall be applicable per monthNote: Availability is defined as {(Scheduled Operation Time – System Downtime) /(Scheduled Operation Time)} * 100%System Downtime due to hardware provisioned by RSDC shall not be taken intoaccount while calculating the availability(iii) Penalty for Non-Availability of deployed Personnel/ Resources/ ManpowerResource TypePenalty Per Day of Non-Availability(to be deducted from the total quarterlypayable amount during the O&M Phase)Project Manager/ SoftwareDeveloper/ Database Admin (NOC)Helpdesk Executive (Helpdesk)Rs. 1000/- per person day.Rs. 700/- per day.83