ANNUAL REPORT 06 - Bosnalijek dd

QUALITY ASSURANCEQuality system that Bosnalijek builds on observing highest worldstandards in the pharmaceutical industry, high level of responsibility,continuous checking and verification of processes and procedures,represents a basis on which trust of its customers and business partners isbased.Bosnalijek strategic decision to implement international ISO standardshas also meant acceptance of the process approach to management, or itsclassification into those companies that base its system of qualitymanagement on identification of processes, their market linkage andtheir monitoring.Constant improvements arising from implementation of pharmaceuticaland other standards and commitment to quality, represent a driving forceof continuous improvement and advancement of integral quality systemin all areas of business, what Bosnalijek confirms by its regular annualsupervision of the system and recertification audit (re-certification) doneby certifying company BVQI London from United Kingdom.Managing system of quality and its improvement include all the employees,what means that every individual is obliged to consistently applyelements of the defined quality at their work position and within theireveryday tasks.Clearly defined policies of quality and integrated system of managementwas described in document Manual for managing quality, environmentand healthcare and safety, as a confirmation that Bosnalijek hasestablished, documented, implements and maintains system of qualitymanagement, environment management and healthcare and safety inaccordance with cGMP requirements and standards ISO 9001:2000(quality), ISO 14001:2004 (environment management) and OHSAS18001:1999 (healthcare and safety), that it continuously checks andimproves its efficacy.Quality system ensures education of all employees, and permanentinternal inspections are therefore in focus of Bosnalijek activities,education on elements of the system and GMP education for the purposeof further development of their capabilities, adopting new knowledgeand developing abilities for consistent implementation of the qualitysystem at all levels.34 ANNUAL REPORT 06 QUALITY ASSURANCE