BMBC 21: Barnsleys Local Area Agreement 2008-2011

Recent Achievements: ........................................................... 105OUR APPROACH: WHAT ARE WE CURRENTLYTRYING TO DO TO DELIVER IMPROVEMENT? ..........106Tackling Congestion............................................................... 106Improving Public Transport..................................................... 107Improving Accessibility ........................................................... 107Improving Economic Linkages................................................ 108Linked Strategies:................................................................... 109HOW WILL THIS OUTCOME BE MEASURED?............110BUILDING THE BARNSLEY BRAND ............................111Overview of the Outcome....................................................... 111OUR APPROACH: WHAT ARE WE CURRENTLYTRYING TO DO TO DELIVER IMPROVEMENT ............113Public Satisfaction:................................................................. 113Branding:................................................................................ 113Communication: ..................................................................... 113Public Satisfaction:................................................................. 113Delivering a Positive Customer Experience....................................... 113Improvement through Consultation and Participation ........................ 1147Branding .................................................................................115Communication.......................................................................115Effective Communication – Raising Awareness .................................115HOW WILL THIS OUTCOME BE MEASURED? ...........116PERFORMANCE MANAGING BARNSLEY’S LAA.......117INTRODUCTION ............................................................117RESPONSIBILITY AND ACCOUNTABILITY ................117One Barnsley Board................................................................117LAA Delivery Group ................................................................118LSP Delivery Partnerships ......................................................118Individual Agencies.................................................................118BMBC Performance Improvement Unit ...................................119DATA QUALITY AND DATA EXCHANGE ....................119IMPROVEMENT TARGETS AND ACTION PLANNING 120MONITORING AND REVIEW.........................................120Index Barnsley’s Local Area Agreement 2008-11